Experience

Sanity

• Australia
• Retail
• 100 - 200 Employee

• Web Developer

  • Sep 2018 - Present

  - Implemented Rest APIs into ASP.NET systems, such as Discogs, eBay, Unbxd, ONIX and ISBN focusing on data accuracy for online catalogue.- Writing, scheduling and monitoring T-SQL procedures.- Developed front-end improvements to existing system using HTML5/CSS3/JS including a custom blog page for the online store.- Provided general application support for web-systems such as patching bugs, remediation of incorrect data (T-SQL) and creating reports from data for e-Commerce managers.

• Information Technology Help Desk

  • Sep 2016 - Sep 2018

  - Support brick and mortar stores as well as office colleagues regarding IT issues.- Empowered to come up with solutions for high priority issues and be able to solve them independently.- Kept on-top of support tickets diligently and promptly followed up with outstanding issues.- Liaised with IT suppliers and support companies to resolve technical issues and maintaining equipment.



Novartis

• Switzerland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Information Technology Specialist

  • Aug 2015 - Apr 2016

  o Responsible for Windows roll-out project for over 320 users in 6-month time frame. o Gathering user software and hardware requirements for performing work related tasks and facilitating those needs by providing new hardware complete with all user requirements. o Maintaining security protocols with managing sensitive information given by users. o Directly communicating with in-house infrastructure and help-desk team to troubleshoot issues regarding project hardware or software tools required for project completion. o Basic troubleshooting of Windows XP/8.1 operating systems and laptop hardware including low-level repairs. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Family Room Specialist

  • Jan 2011 - Jul 2015

  o Provide high level of customer service in troubleshooting of Macintosh computers hardware & software. o Hardware repairs of Macintosh Computers and Apple handheld devices. o Training and providing expertise to support new team members. o Providing priority service business customers to ensure their products are performing effectively to meet business demands. o Identifying opportunities to deliver innovative solutions within existing operations for customers using all Apple products. Show less