Director of Procure to Pay

• Jan 2021 - Present

Director of Procure to Pay

• Jul 2018 - Feb 2021

Manager, Procure-to-Pay Operations

• Jul 2015 - Jun 2018

Contributes to REI’s success by providing day-to-day leadership on procure-to-pay operations, including all finance accounting operations. Manages team members, developing, mentoring and coaching a highly engaged team that achieves the optimal balance of cost, controls, efficiency and service delivery. Partners effectively with other Finance Shared Services, Procurement, Vendor Operations, Accounting teams and other stakeholders to continuously improve accounts payable and tactical purchasing effectiveness and efficiency at REI. Identifies and executes related projects that support company and department strategic initiatives.• Implemented SAP Concur and SAP Ariba and C2FO Dynamic Discounting• Increased Multi Card usage and launched additional card product, maximizing spend channels and rebate• Participated in cross-divisional project to adjust both direct and indirect payment terms• Developed, authored and implemented: AP and Proc. Ops Manual, Invoicing Guidelines, Expense and Commitment & Authorization Policy and re-engineered Travel and Expense Policy• Led White Belt training and drove Lean principles throughout the finance org. while overseeing numerous process improvement projects advancing procure-to-pay and source-to-pay philosophy• Co-launched Shared Services practice within Finance Show less

Customer Service Sales Supervisor, Sales & Customer Support

• Aug 2010 - Jun 2015

Assisted in daily operations of customer service and call center activities. Performed coaching, counseling, employee development and training and performance appraisal process for 25 direct reports, with seasonal increases.• Created, designed and implemented contact center work from home program with 99 current participants.• Participated on a cross-department team to develop and deploy strategy for communicating within the S&CS Division using a variety of communication methods.• Met regularly with S&CS leaders to develop communication strategies and plans for delivering projects and initiatives across the organization. Show less

Accounts Payable Manager

• Jul 2009 - Aug 2010

Managed daily activities and all facets of accounts payable, including invoice entry, research, payment, PCard, month end and reconciliation processes. Performed coaching, counseling, employee development, training and performance management for 40 direct reports and contractors. • Directed AP in implementing the IExpense, ISupplier Oracle modules. • Led P2P Imaging initiative to scan all incoming AP documents. Managed daily activities and all facets of accounts payable, including invoice entry, research, payment, PCard, month end and reconciliation processes. Performed coaching, counseling, employee development, training and performance management for 40 direct reports and contractors. • Directed AP in implementing the IExpense, ISupplier Oracle modules. • Led P2P Imaging initiative to scan all incoming AP documents.

Control Team Lead

• Mar 2006 - Nov 2008

Managed daily activities of checks, ACH-direct deposits, wire and draft payments. Performed coaching, counseling, employee development, training and performance management process for as many as 16 exempt and non-exempt direct reports. • Led a major initiative across departments and lines of business to streamline and improve business processes by outsourcing check printing and associated documents for Payroll and AP-generated payments. • Responsible for vendor management and maintenance of service agreements and scorecards related to vendor/client relationships. • Partnered with SAP support as the primary point of contact for all critical operations related to Control & Support payment processing for AP. • Directed daily operations and interaction with five US banks and one Canadian bank, including payment cancellations and fraud prevention such as positive pay and all other internal and external controls. Show less

Customer Service & Processing Manager

• Feb 2005 - Oct 2005

Managed daily activities of inbound and outbound call center and data administration areas. Directed customer service activities for multi-million dollar operation, exceeding profit objective for last 6 months. Performed coaching, counseling, employee development, training and performance appraisal process for over 18 employees. • Conceived, wrote and implemented numerous policies and procedures including attendance, equipment use, call monitoring and other related company policies. • Developed hiring and training program, with zero turnover, resulting in significant cost savings. Show less

Customer Service Supervisor

• Dec 2000 - Feb 2005

Assisted in direction of national and international customer service activities for $60 million operation, exceeding profit objective for FY 2002 and 2003. Performed coaching, counseling, employee development and training and performance appraisal process. • Collaborated in the implementation and monitoring of ISO 14000 throughout entire site. • Provided oversight to continued development of on-line database, increasing CSR’s ability to meet customer needs at initial point of contact, reducing costs by $2K per training class. • Co-facilitated customer service survey, achieving 70% overall excellent customer service rating. • Led multiple cross-functional projects, including sourcing new call center business activity, increasing service by 10%. Show less

On-Site Supervisor at Panasonic

• Nov 1999 - Nov 2000

Led recruitment, screening, placement, training, coaching, counseling, and employee relations for contract and contingent workforce of 70 employees across multiple sites at Panasonic. • Identified benchmark strategies for applicant screening and selection, reducing turnover by 25%. • Developed and administered new hire orientation and exit interviews, training, performance appraisals, and salary adjustments, exceeding customer needs and expectations. • Participated in team which successfully rolled out new attendance policy, simplifying process and positively impacting client operations. Show less

Assistant Manager

• Nov 1998 - Oct 1999

Supported store operations for corporate regional office, including cash management, recruitment, staffing, training and marketing for a $1 million store operation. Processed competency profiles and employee evaluation and salary adjustments. Supported store operations for corporate regional office, including cash management, recruitment, staffing, training and marketing for a $1 million store operation. Processed competency profiles and employee evaluation and salary adjustments.

Team Supervisor

• Mar 1993 - Oct 1998

Supported day to day customer service operations, generating revenue of $7.3 million for FY98. Problem identification and resolution of escalated issues. Recruitment, staffing, training, coaching and performance appraisals process for department of 35 employees. • Recruited and developed core team while coordinating flexible staff to address peak production cycles, saved $15,000 in staffing costs. • Managed and directed team in developing production standards and guidelines cutting operating costs by 40%. Improved customer satisfaction. Production increased 50%, while staff decreased 33%. • Performed cost analysis and produced new documentation, reducing training time by 50%. Show less