Quality and Design Manager

• Apr 2021 - Present

Operations & Compliance Manager

• Sep 2020 - Oct 2021

My role is focused on the management and enhancement of standards framework that is essential to maintaining the quality of student learning, training and the standing and reputation of the Institute. The main functions of my role are to support the development of Institute policies and procedures and to ensure that they are consistently implemented throughout the Departments; to maintain oversight of quality- and standards-related activities across the institute; to provide guidance on the institute’s quality assurance system and procedures, and to provide advice and support on quality matters to senior managers, Department staff and the Institute’s partners. The intention for the Quality Assurance Manager is to overseeing all processes within the Institute's departments with its main purpose is to integrate the institute overall Governance process and meet the highest level quality assurance and enhancement through working collaboratively within and across Departments. Show less

RTO Operations Manager

• Sep 2018 - Apr 2020

• Reviewing and updating ZOI Education policies, procedures and processes aligned with state and federal regulatory requirements • Assist the CEO in ensuring the Learning Centre meets its policies and regulatory requirements. • Manage staffing requirements of the Learning Centre across various locations • Assist Training Manager, Training coordinator and Administration Officers in applying policy and procedure in day to day coordination of courses and students • Responsible for the day-to-day operations and academic delivery of ZOI Education • Develop and maintain effective working relationships within ZOI Education teams, facilitating effective collaboration with all members of the ZOI Education Team, trainers, Leadership team, board of directors, and third parties • Provide leadership and direction to ensure the ZOI Education comply with the VET Quality Framework across all of the operations of the organisation. This includes: Standards for Registered Training Organisations (2015); Australian Qualifications Framework • Lead, motivate, guidance and support staff and experience of managing RTO Operations • Ensure the appropriate development and implementation of all processes and documentation required under the VET Quality Framework including Training and Assessment Strategies, course materials, internal checklists, student information, enrolment data etc • Initiate and drive reviews of processes and systems to seek opportunities for continuous quality improvements to better enable ZOI Education to meet its objectives and provide high quality deliverables to clients • Manage internal and external auditing systems and processes including ASQA audits, internal compliance audits (preparation for ASQA), and regular "mini" audits to ensure ZOI Education are consistently compliant • Negotiate and manage relationships on third party contracts relating to the area Show less

Business Operations Manager

• May 2015 - Oct 2016

Management • Oversee the daily operations of business and its components • Maintain compliance with Industry standards, local, state, and state/federal policies and regulations • Develop and implement business operation’s policies and procedures • Oversee the supervision of staff, which includes work allocation, training, promotion, enforcement of internal procedures and controls • Coordinate, design and implement data collection analysis to facilitate business’ IT equipment, systems, applications programs, and administrative procedures • Forecast financial and operating information. • Produce and prepare periodic financial operating analyses, business reports • Produce documents: contract and/or grant proposals, and other business reports • Manage programs delivery, teaching supervision, timetabling, curriculum and academic administration Human Resources • Evaluate performance, provide advise and recommendations for staff actions • Develop and monitor overall Human Resources strategies, systems, tactics and procedures • Recruit staff, lecturers and other business supports Compliance and Quality Assurance • Ensure VET compliance to ASQA, TEQSA and AQTF requirements • Oversee the development of assessment materials and delivery options to ensure they are compliant with ASQA requirements • Provide advise on ASQA standards and all relevant regulations • Assist in developing a comprehensive training and assessment strategy • Act as a representative at various committees and/or business meetings • Monitor updates programs’ qualifications and related changes to courses or requirements Show less

National Training Coordinator

• Jun 2013 - Mar 2015

Management • Produce, review and implement academic administration processes and develop Training Assessment Strategies (TAS) • Supervised and trained staff, student employees, volunteers, and/or interns, as appropriate • Monitor and forecast budgets, revenues and expenses • Develop or participate in the development of funding proposals for the program • Develop course catalogues, training manuals, newsletters, marketing and e-learning academic materials Compliance and Quality Assurance • Collaborate with Learning Development managers and subject experts to develop and implement learning material • Perform quality assurance on examiners compliance, training material, assessment submissions against the Training Assessment Strategies and Assessment guides Academic Services • Principal liaison between students, faculty, staff, departments, and/or external constituencies • Coordinate activities of support staff, consultants, faculty and volunteers • Supervision in training and assessment deliveries Administration • Administer admissions and enrolments • Provided all course and enrolment information to examiners • Collated the provisional results of the assessment procedure and confirmed accuracy for the Board • Reported to the Board of Examiners on the assessment procedure • Conveyed the results authenticated by the Board of Examiners to the Registry • Analysed data; prepared reports; maintained program/project records and statistical information • Performed and/or delegated clerical and administrative support tasks, including creation, typing, and editing of program correspondence, purchasing documents, reports, program handbooks, and other publications • Grant and proposal writing • Served as Campus Compliances Authority as outlined by ASQA and TEQSA regulations, ESOS Act and RTO 2015 Show less