Experience

National Friendly

• United Kingdom
• Insurance
• 1 - 100 Employee

• Head of Internal Audit (SMF5) | Executive Committee Member

  • Mar 2023 - Present



Pro Global

• United Kingdom
• Insurance
• 200 - 300 Employee

• Internal Audit Manager

  • Jan 2017 - Feb 2023

  • Developed and maintaining an internal audit framework within the company. • Established a new Internal Audit charter, obtaining Board approval. • Documented new internal audit manual and procedures in line with International Professional Practice Framework. • Successfully led the project for the company to achieve an International Standard on Assurance Engagement (ISAE) 3402 (SOC1) Type 2 report on its claims handling administration system. • Designed company audit universe and developed an internal audit annual plan to present to and obtain approval from Board and Executive Team each year. • Responsible for conducting internal audits in line with annual plan, arranging and undertaking all aspects of a risk based internal audit. • Reviewing, analysing, evidencing the effectiveness of controls within the organisation. • Providing final audit reports to Executive and Board members providing them with independent, objective assurance over the effectiveness of internal controls. • Liaised with client’s internal audit department to ensure the smooth running of any client audits they wish to perform over our services. • Tracked and monitored all internal audit and client audit findings to ensure a timely and satisfactory resolution was implemented. • Provide the Group Assurance Steering Group, Executive Team and Board with regular monthly and quarterly reports on the position of the internal audit annual plan, management information regarding the number of issues raised, both internally and by clients, as well the number of items resolved satisfactorily. • Liaise with all levels of staff to ensure that the audit universe is regularly updated and reviewed allowing adaptability of the internal audit annual activity plan. • Work closely with members of Compliance, Risk and Legal team members. • Supervision and peer review of staff conducting internal audits. Show less



MAWDY

• Insurance
• 700 & Above Employee

• Business Controller UK (Head of Operational Risk and Internal Controls)

  • Jul 2012 - Sep 2016

  • Responsible for 2nd line of defence, Operational Risk Management and Internal Controls within the UK operations. • Designed, implemented and continually assessed for improvement Risk Management, Internal Control, Governance Frameworks and Systems & Controls throughout the UK Business Group Operations of MAPFRE Asistencia, including the Travel, Home and Specialty Risk Divisions. • Authored Corporate Governance related Policies such as: UK Risk Management Framework, Internal Control, Anti-Fraud and Corruption (whistle-blowing), Gifts and Hospitality and Company Expenses policies, • Co-ordinated all UK Risk Management Framework requirements across three regulated companies within the UK operations of MAPFRE Asistencia UK reporting to the UK Internal Controls Committee and the main MAPFRE Group headquarters regarding the UKs level of Risk. • Provided assurance to the UK Boards, Non Executive and Internal Control Committee on the adequacy of systems and controls across the UK Business Units. • Prepared, presented and communicated a comprehensive Committee level report and supporting documentation and papers for the quarterly Internal Control Committee meetings. • Primary point of contact for all UK staff for questions about the interpretation of governance policies and procedures and also responsibility for follow up of any items reported via the “whistle-blowing” reporting line. • Liaised with and provided Risk Reports, Control Effectiveness Report, Internal Control Annual Reporting and other reporting requirements to MAPFRE Group Corporate HQ, Spain. • Co-ordinated Internal Control Framework training and staff surveys to ensure Internal Control Framework is embedded and understood within the organisation. • Responsible for ensuring co-ordination of Business Controller Annual Plan with Internal Audit Department and Compliance Managers across each of the 3 regulated entities. • Department Budget: £125k. Direct Report responsibilities: 1 Show less



Sun Life Financial of Canada (UK)

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Senior Auditor / Auditor (3rd line Internal Audit)

  • Jun 2004 - Jun 2012

  Senior Auditor, July 2010 to June 2012 Auditor, June 2004 to July 2010• Planned internal audits, obtaining and analysing information, documenting the business objectives, processes, key controls and preparing the audit engagement letter, including scope and objectives. • Managed the execution of audits within assigned budgets and timelines ensuring deviations are identified and brought to the attention of senior audit management.• Evaluated the findings and issues arising from audit testing, assessing their significance on the operation of controls and raising these with line management.• Prepared and finalised audit reports containing the issues raised within the audit, recommendations for corrective action and opinions on the controls tested.• Arranged and conducted factual accuracy meetings, closing meetings and draft report meetings with line management, Senior Management, and third party outsourcer management to discuss issues arising from audits and agree management action, including deadlines for completion.• Tracked the status of agreed management actions arising from audit recommendations and undertake follow up validation to confirm the underlying issue is closed.• Developed and fostered relationships with colleagues and clients through ongoing dialogue, sharing knowledge and skills with others, including third party management relating to outsourced arrangements.• Represented the audit department on governance committees. Show less

• Senior Technician

  • Apr 2000 - Jun 2004

• Senior Pensions Technician / Pensions Technician

  • Dec 1995 - Apr 2000



Zurich Life Assurance

• Ireland
• Insurance
• 1 - 100 Employee

• Special Administration and Actuarial Department

  • 1992 - 1995

• Group Pensions Technical Administrator

  • 1987 - 1992