Andy Heller, PMP
Engagement Manager at KeyMark- Claim this Profile
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Bio
Dan Johnston
Andy is the project manager in charge of all our various KnowledgeLake implementations. He has been an excellent resource and kept all our projects on time and under budget. His communication skills are top notch and I would highly recommend him.
LinkedIn User
Andy managed our implementation of KnowledgeLake and a major workflow-driven business process. His project management and customer service skills are excellent. I was very impressed by his ability to quickly take a fairly complex business process and boil it down on a whiteboard to a simple and functional solution that everyone could understand. I would HIGHLY recommend Andy to anyone.
Dan Johnston
Andy is the project manager in charge of all our various KnowledgeLake implementations. He has been an excellent resource and kept all our projects on time and under budget. His communication skills are top notch and I would highly recommend him.
LinkedIn User
Andy managed our implementation of KnowledgeLake and a major workflow-driven business process. His project management and customer service skills are excellent. I was very impressed by his ability to quickly take a fairly complex business process and boil it down on a whiteboard to a simple and functional solution that everyone could understand. I would HIGHLY recommend Andy to anyone.
Dan Johnston
Andy is the project manager in charge of all our various KnowledgeLake implementations. He has been an excellent resource and kept all our projects on time and under budget. His communication skills are top notch and I would highly recommend him.
LinkedIn User
Andy managed our implementation of KnowledgeLake and a major workflow-driven business process. His project management and customer service skills are excellent. I was very impressed by his ability to quickly take a fairly complex business process and boil it down on a whiteboard to a simple and functional solution that everyone could understand. I would HIGHLY recommend Andy to anyone.
Dan Johnston
Andy is the project manager in charge of all our various KnowledgeLake implementations. He has been an excellent resource and kept all our projects on time and under budget. His communication skills are top notch and I would highly recommend him.
LinkedIn User
Andy managed our implementation of KnowledgeLake and a major workflow-driven business process. His project management and customer service skills are excellent. I was very impressed by his ability to quickly take a fairly complex business process and boil it down on a whiteboard to a simple and functional solution that everyone could understand. I would HIGHLY recommend Andy to anyone.
Credentials
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Certified KnowledgLake Implementation Specialist
KnowledgeLakeJan, 2013- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftApr, 2012- Nov, 2024 -
MCTS: SharePoint 2010, Configuration
MicrosoftSep, 2011- Nov, 2024 -
Certified Document Imaging Architect
CompTIA -
IBM Certified Solutions Designer - Content Manager 8.3
Prometric and IBM -
Kofax Transformation Modules, Kofax Capture, Kofax Front Office Server
Kofax -
OnBase Certified Installer
Hyland -
Project Management Professional
Project Management Institute
Experience
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KeyMark
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Engagement Manager
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Jul 2018 - Present
Oversees an implementation team in the Professional Services Department for KeyMark- Responsible for the successful delivery of software implementation and consulting projects- Accountable for project profit margin as well as Net Promoter Scores values from post project surveys.- Collaborate on internal processes for project estimation, Statement of Work guidelines, and general project management activities- Manage change control to balance project scope, schedule, costs, stakeholder satisfaction and project quality- Business analysis and requirements elicitation- Project resource scheduling- Responsible for team member utilization targets and professional development- Member of KeyMark Charitable Council
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Highmark Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Team Manager/Delivery Lead
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Oct 2016 - Jul 2018
Leading a business process outsourcing team responsible for the transactional document processing for the insurance industry - Commercial Health Insurance, Medicare, Medicaid, Dental Insurance, Stop Loss, Vision, and other segments as well. Responsibilities include:• Developing Comprehensive Solutions to Address Client Needs for Document Intake (paper and electronic), Document Storage and Retention, Report Generation and Archival, Workflow, and LOB Application Integration.• Managing Resource Pool Workload and Talent Development• Accountable for Delivery Budget, Schedule, Scope and Quality• 2017 Diamond Award Winner
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KnowledgeLake
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United States
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Software Development
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1 - 100 Employee
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Solution Architect
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Jan 2015 - Sep 2016
- Responsible for the successful delivery of software implementation and consulting projects - Work with prospective clients during pre-sales activities to effective communicate KnowledgeLake capabilities and scope out engagements - Collaborate on internal processes for project estimation, Statement of Work guidelines, and general project management activities - Ensure client satisfaction and repeat client engagements - Manage change control to balance project scope, schedule, costs, stakeholder satisfaction and project quality - Business analysis and requirements elicitation - Project resource scheduling - Effectively manage professional services team member satisfaction - Collaborate with internal stakeholders in Sales, Product Management, and Customer Support to improve processes, product quality, and service to the customer - Member of Technology Steering Committee - Company Blog contributor
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Project Manager
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Oct 2012 - Dec 2014
- Recipient of the 2013 KnowledgeLake Rising Star Award - Responsible for the successful delivery of software implementation and consulting projects - Collaborate on internal processes for project estimation, Statement of Work guidelines, and general project management activities - Ensure client satisfaction and repeat client engagements - Manage change control to balance project scope, schedule, costs, stakeholder satisfaction and project quality - Business analysis and requirements elicitation - Project resource scheduling - Effectively manage professional services team member satisfaction - Collaborate with internal stakeholders in Sales, Product Management, and Customer Excellence to improve processes, product quality, and service to the customer
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Director of Professional Services
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Jan 2008 - Sep 2012
- Managed consultant team responsible for all billable and internal projects - Responsible for company gross hardware, software and professional services revenue - Instituted processes for project estimation, project management, and performance evaluation - Instituted management of projects based on standards by PMI. - Supervised educational goals for the team and individual consultants - Created Team Building Budget and Activities - Responsible for Strategic Client and Partner Relationships - Initiated new business initiatives and oversaw various marketing and sales activities - Compilation of Proposals for Large System Integration projects - Formalized and implemented a technical support program & policy - Reduced initial average response time from 160 minutes to 30 minutes in first year. - Supervised implementation of client satisfaction survey in 2012, with initial results of 100% client satisfaction in Q1
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Business Development Manager and Key Account Project Manager
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May 2003 - Dec 2007
- Responsible for Sales, Marketing, and Client Relationships for Enterprise Content Management Professional Services company - Responsible for establishing and maintaining partnerships to advance ImageTech's competencies and offerings for the ECM industry - Won Kofax Mid-Atlantic Partner of the Year Award for Gross Sales - Managed Project Engagements for Strategic Clients (Including several multi-year, 6 digit revenue projects) - Increased Average yearly Gross Kofax Software sales 200% thus achieving Platinum status from 2005 through 2011 - Successfully Developed strategies to expanded IBM and Kofax install base for ImageTech which were key directives for my position - Initiated Internet Business Campaign (achieved ROI within 3 weeks) - Responsible for managing and developing new website content - Supervised a Website Redesign project to modernize the look and feel of the website and improve the easy of website maintenance - Executed an SEO project for the website to increase web traffic
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DISA
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Open Systems Analyst
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Jun 2002 - May 2003
Responsible for the administration of internal DISA and DECC Mechanicsburg websites hosted on OS/390 machine with Unix System Services partitions.Achieved a Level 1 AIX System Administration CertificationBuilt Lotus Domino Workflow Applications Responsible for the administration of internal DISA and DECC Mechanicsburg websites hosted on OS/390 machine with Unix System Services partitions.Achieved a Level 1 AIX System Administration CertificationBuilt Lotus Domino Workflow Applications
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Philadelphia 76ers
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United States
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Spectator Sports
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200 - 300 Employee
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Webmaster Intern
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Jun 2001 - Aug 2001
Responsible for web content creation for the sixers.com website.Created image galleries for practices, playoffs, prep rallies, and summer hoops tour.Interviewed Dikembe Mutombo during a contract resignEdited photos using Adobe Photoshop. Created webpages using TeamSite - the NBA's web content management system.Took live photographs of Pat Croce climbing the Walt Whitman Bridgehttp://www.nba.com/sixers/news/pat_climbww_010613.html Responsible for web content creation for the sixers.com website.Created image galleries for practices, playoffs, prep rallies, and summer hoops tour.Interviewed Dikembe Mutombo during a contract resignEdited photos using Adobe Photoshop. Created webpages using TeamSite - the NBA's web content management system.Took live photographs of Pat Croce climbing the Walt Whitman Bridgehttp://www.nba.com/sixers/news/pat_climbww_010613.html
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Education
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2008 - 2010
Harrisburg University of Science and Technology
MS, Information Technology Project Management -
1999 - 2003
Messiah University
BS, Business Information Systems
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