Experience

EXPOCAD by A.C.T. Inc.

• United States
• Software Development
• 1 - 100 Employee

• Director, Software Development

  • Oct 2014 - Present

  • Manage an internal team of developers assigned to our core product suite• Client workflow analysis and advisement on integration and implementation best practices• Plan and release regular updates for core products• Process end user feedback to implement changes and features applicable to client base• Design and quote client customization of existing products• Maintain in house integrations with several top CRM and ASMs: Salesforce, Personify, ACT!• Designed and manage development of RESTful web API service• Designed and manage development of internal web app for license and service deployment• Work with many hardware and software APIs and SDKs to integrate with core products• Develop utility applications to automate inefficient internal and client processes• Created C# wrappers to implement unmanaged code libraries• Implemented JIRA software for issue and version tracking• Implemented Bitbucket Server for version control Show less

• Lead Tech Support Specialist

  • Oct 2013 - Oct 2014

  • System administration responsibilities• Escalated and internal issue resolution• Developed Microsoft Outlook add-in to process incoming software activation requests• Developed C# .NET WinForms UI to manage advanced XML options in proprietary application• Developed C# .NET AutoCAD plugin to automate proprietary floorplan conversion procedures

• Tech Support Specialist

  • Dec 2008 - Oct 2013

  • B2B technical support of proprietary trade show management software suite• Troubleshot and resolved incoming issues via email, phone, and ticketing system• Traveled the US, Canada, UK, and Hong Kong providing on-site support and training• Designed library of Microsoft Word merge field templates for software reporting function• Created documentation and videos for multiple products



Super Joystick Radio

• Oswego, Illinois

• Contributing Host, Producer

  • Jul 2017 - Jul 2021

  A weekly video game podcast hosted by 3 long time friends covering everything from retro games to the latest consoles. A weekly video game podcast hosted by 3 long time friends covering everything from retro games to the latest consoles.



PTF Productions

• Montgomery, Illinois 60538

• Owner, Engineer, Producer

  • Feb 2005 - Nov 2010

  Mobile, studio quality multi-track recording and live sound reinforcement services Mobile, studio quality multi-track recording and live sound reinforcement services



The Guitar Center Company

• United States
• Retail
• 700 & Above Employee

• Sales, Department Manager

  • Sep 2005 - Mar 2009

  • Promoted to department manager within 6 months • Managed multiple departments including drums, pro audio and guitar accessories • Finished 1st in multiple sales contests throughout entire district ( 30 stores ) • Maintained top writer in drums and top 5 in store • Received special recognition in multiple areas for sales and customer service • Promoted to department manager within 6 months • Managed multiple departments including drums, pro audio and guitar accessories • Finished 1st in multiple sales contests throughout entire district ( 30 stores ) • Maintained top writer in drums and top 5 in store • Received special recognition in multiple areas for sales and customer service