Andy Gillies
Virtual Producer at Hemsley Fraser- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Darren Pote
I worked with Andy at Cigna insurance, thou not directly, he was very approachable and extremely helpful and polite. He supported me in my role and when I became one of the top achieving agents I helped him with new starters. Andy would be a great asset to any company.
Antonia Hayward
Andy is an excellent Manager, he always listened and gave support when needed! He trusted you to get on with your job, never micro managed, always keeping moral high and encouraged everyone to succeed! It was honestly a great pleasure working for Andy, he created a happy team environment which meant it was always easy to achieve team targets.
Darren Pote
I worked with Andy at Cigna insurance, thou not directly, he was very approachable and extremely helpful and polite. He supported me in my role and when I became one of the top achieving agents I helped him with new starters. Andy would be a great asset to any company.
Antonia Hayward
Andy is an excellent Manager, he always listened and gave support when needed! He trusted you to get on with your job, never micro managed, always keeping moral high and encouraged everyone to succeed! It was honestly a great pleasure working for Andy, he created a happy team environment which meant it was always easy to achieve team targets.
Darren Pote
I worked with Andy at Cigna insurance, thou not directly, he was very approachable and extremely helpful and polite. He supported me in my role and when I became one of the top achieving agents I helped him with new starters. Andy would be a great asset to any company.
Antonia Hayward
Andy is an excellent Manager, he always listened and gave support when needed! He trusted you to get on with your job, never micro managed, always keeping moral high and encouraged everyone to succeed! It was honestly a great pleasure working for Andy, he created a happy team environment which meant it was always easy to achieve team targets.
Darren Pote
I worked with Andy at Cigna insurance, thou not directly, he was very approachable and extremely helpful and polite. He supported me in my role and when I became one of the top achieving agents I helped him with new starters. Andy would be a great asset to any company.
Antonia Hayward
Andy is an excellent Manager, he always listened and gave support when needed! He trusted you to get on with your job, never micro managed, always keeping moral high and encouraged everyone to succeed! It was honestly a great pleasure working for Andy, he created a happy team environment which meant it was always easy to achieve team targets.
Credentials
-
Introduction to Operational Excellence & Waste Awareness
Seetec PlussFeb, 2021- Nov, 2024 -
Level 2 Certificate in Principles of Working with Individuals with Learning Difficulties
The Skills NetworkFeb, 2021- Nov, 2024 -
Drivewize UK
Seetec PlussJan, 2021- Nov, 2024 -
Fire Safety
Seetec PlussJan, 2021- Nov, 2024 -
Security and Terror Threats
Seetec PlussNov, 2020- Nov, 2024 -
Adult Safeguarding
Seetec PlussOct, 2020- Nov, 2024 -
Alchohol & Drugs Awareness
Seetec PlussOct, 2020- Nov, 2024 -
Anti-Bribery
Seetec PlussOct, 2020- Nov, 2024 -
DBS Certified
Disclosure and Barring Service (DBS)Oct, 2020- Nov, 2024 -
Enviromental Awareness
Seetec PlussOct, 2020- Nov, 2024 -
Equality & Diversity
Seetec PlussOct, 2020- Nov, 2024 -
Fraud Prevention
Seetec PlussOct, 2020- Nov, 2024 -
General Data Protection Regulation
Seetec PlussOct, 2020- Nov, 2024 -
Modern Slavery
Seetec PlussOct, 2020- Nov, 2024 -
Pandemic Awareness - Coronavirus
Seetec PlussOct, 2020- Nov, 2024 -
The Prevent Duty
Seetec PlussOct, 2020- Nov, 2024 -
Whistleblowing
Seetec PlussOct, 2020- Nov, 2024 -
A Practical Guide to the GDPR for Education - Level 2
EduCare Learning Ltd.Dec, 2019- Nov, 2024 -
Awareness of Mental Capacity Act - Level 1
Devon County CouncilDec, 2019- Nov, 2024 -
Child Protection in Education - Level 2
EduCare Learning Ltd.Dec, 2019- Nov, 2024 -
Health & Safety in Education (Staff Awareness) - Level 2
EduCare Learning Ltd.Dec, 2019- Nov, 2024 -
Safeguarding Adults - Level 1
Devon County CouncilDec, 2019- Nov, 2024 -
Equality and Diversity - Level 2
EduCare Learning Ltd.Nov, 2019- Nov, 2024 -
Fire Safety in Education - Level 2
EduCare Learning Ltd.Nov, 2019- Nov, 2024 -
First Aid Essentials - Level 2
EduCare Learning Ltd.Nov, 2019- Nov, 2024 -
Food Hygiene & Safety - Level 2
EduCare Learning Ltd.Nov, 2019- Nov, 2024 -
The Prevent Duty - Level 2
EduCare Learning Ltd.Nov, 2019- Nov, 2024 -
Mental Health First Aid
Livewell SouthwestSep, 2016- Nov, 2024 -
NVQ - Stadium Operations
NVQ AcademyJul, 2012- Nov, 2024 -
NVQ Level 2 - Retail
NVQ AcademySep, 1995- Nov, 2024 -
City & Guilds Commercial Studies
City & GuildsSep, 1986- Nov, 2024 -
Mental Health First Aid Course
Mental Health First Aid (MHFA) EnglandDec, 2020- Nov, 2024 -
Stanford University Design Your Future: Design Innovation for Global Teams
Stanford UniversityApr, 2017- Nov, 2024 -
BTEC Diploma Business Studies
BTECSep, 1984- Nov, 2024
Experience
-
Hemsley Fraser
-
United Kingdom
-
Professional Training and Coaching
-
100 - 200 Employee
-
Virtual Producer
-
Jan 2023 - Present
I’m supporting Hemsley Fraser through the production of Virtual Instructor led training (VILT) live events and management of the VILT schedule.
-
-
Customer Success Support
-
Mar 2021 - Jan 2023
To provide excellent customer service to a range of clients by building successful relationships and understanding key client requirements. Responsible for ensuring that services are delivered in line with HF standards and client contractual agreements.New Business Development/Set Up• Support the implementation of new work within existing contracts.• Recognise additional service or delivery requirements and highlight these as potential business opportunities to the Customer Success Manager/Sales Owner.• Talk to existing clients about Hemsley Fraser’s core services and products sharing examples of success stories where applicable.Working with Clients• Own and develop successful client relationships, acting as the first point of reference for assigned client stakeholders.• Manage contract risks and issues logs proactively and support sharing of lessons learned across the Customer Experience Department and wider business.• Project manage small projects and provide administrative support for larger projects or project work for new business or pre-sales work.Operational Excellence• Regularly review contract user guides, ensuring regular updates are made to guarantee accuracy of information and ease of use.• Share best practice and interrogate existing processes, identifying areas/scope for improvement and discussing the benefits of implementation with the team/inter-departmental teams, implementing or escalating as appropriate.• Provide inductions for new starters to the business.
-
-
-
Seetec Pluss
-
Staffing and Recruiting
-
300 - 400 Employee
-
Specialist Learning Difficulties & Disabilities Change Coach
-
Oct 2020 - Feb 2021
Training and coaching people with disabilities and other barriers to find employment in Cornwall. • Work with community groups to understand the unique needs of their communities to design compelling engagement activities. • Organise community engagement events to support referrals onto programme. • To work to a marketing/activity budget as agreed with the line manager. • To provide timely and accurate progress reports for the programme lead body and funders as appropriate. • To promote, market and publicise services offered by the programme in order to engage local communities, including the use of social media. • As part of the programmes public face, to ensure the services available to communities/partners are fully explained.
-
-
-
Dame Hannah Rogers Trust
-
United Kingdom
-
Non-profit Organizations
-
1 - 100 Employee
-
Training & Recruitment Officer
-
Dec 2019 - Jun 2020
Connecting top talent through recruitment and training. • Project managed the development of a skills matrix and a new specialist eLearning platform • Designed a more detailed induction, from 1 week to 2 weeks, with a blended learning content • Created a full and varied program of training modules for the next financial year • Introduced an employee mental health support program with Livewell (Bronze Award) • Project managed large scale recruitment through job fairs and targeted advertising
-
-
-
PSP Group
-
United Kingdom
-
Insurance
-
1 - 100 Employee
-
SME Business Team Manager
-
Jul 2019 - Nov 2019
Providing business excellence for PSP through managing a specialist team, providing advice and specialist knowledge to offer value and protection to local businesses.• Achieved service delivery of renewal target in my 2nd month in-charge (not achieved in a year)• Created a performance management culture and multi-skilled team• Responsible for the RSA Premier Scheme (fitness instructors) as a client manager• Supported team members with processing new business, renewals and amendments• Increased revenue through appropriate targeted sales opportunities
-
-
Commercial Account Handler
-
Mar 2019 - Jul 2019
Facilitated new business, renewals and mid-term amendments to FCA regulatory standards.• Managing incoming phone calls and mail enquiries and instructions• Developed new business opportunities with the Commercial Account Executive• Secured excellent relationships with blue chip clients such as RSA, Aviva, AXA and Zurich• Account Managed RSA Premier scheme dedicated to Fitness Instructors• Promoted to SME Business Team Manager
-
-
-
Cigna Insurance Services
-
United Kingdom
-
Insurance
-
500 - 600 Employee
-
Learning and Development Consultant
-
Sep 2008 - Dec 2017
A Global Virtual Facilitator for large delegations at all levels, world-wide, with training consultation covering Europe, in the design and delivery of blended solutions, such as eLearning, virtual and classroom in Call Centres.• Cigna Star Team Award - In recognition of embracing Cigna values and demonstrating a level of excellence to customer service that is above and beyond the normal scope of the job • Achieved and exceeded all key performance indicators (evidence can be supplied)• Designed and delivered Cigna’s complaints, customer service & vulnerable customer and onboarding training.• Created business specific programmes, including, sales, customer service, behavioural, soft skills, management, systems, products, regulations, technical training and bespoke solutions• Achieved ‘highly successful’ rated performance reviews (evidence can be supplied)• Experienced in Chatbot and Live Chat/Web Chat experiences
-
-
Outbound Call Centre Sales Manager
-
Dec 2003 - Aug 2008
Recruited, trained, coached and performance managed up to 55 customer service agents offering healthcare to customers of blue-chip clients such as the AA, LV, RAC, Lloyds, Sainsbury’s and HBOS as well as client management, KPI reports and product development.• Achieved top performing sales team and promoted Head of Department on secondment• Developed 6 Sales Agents to senior management positions (2x Heads of Sales Department)• Achieved annual average scores with 91% quality score, 97% satisfaction and 100% retention• Achieved successful pass rates for an FCA audit, client audits and department quality checks
-
-
Outbound Sales Section Manager (seconded)
-
Apr 2006 - Nov 2006
Reporting to the Contact Centre Manager as seconded Head of Outbound Sales with responsibilities for 6 Sales Managers and 120 Sales Agents. Responsibilities included client management, FCA reporting, recruitment planning, staff budgets, training, performance and data management.
-
-
-
Vodafone
-
United Kingdom
-
Telecommunications
-
700 & Above Employee
-
Retail Store Manager (seconded)
-
Sep 1999 - Dec 2003
Responsibilities include store budgets including profit & loss, recruitment, training & development, coaching, performance management, health & safety, merchandising, increasing revenue, corporate branding and Area Manager support. • Achieved and exceeding sales targets • Achieved regular 100% ‘mystery shopper’ reports • Proactive in improving staff skills in customer care through the introduction of a NVQ program • Flagship store in the South West with responsibilities for manager & staff training • Promoted to Store Manager (seconded) after 2 years
-
-
-
Firstsports
-
Germany
-
Health, Wellness & Fitness
-
Retail Store Manager
-
Sep 1997 - Aug 1999
Responsible for achieving sales targets (all targets achieved) included recruitment, development, performance management, merchandising, profit & loss, stock, health & safety and business development. • Achieved the best stock loss record in the company UK-wide from 220 stores • Proactive in improving staff skills in sales, merchandising and customer care (NVQ program) • Flagship store in the South West with responsibilities for manager/staff training with Area Manager support (offered company flagship store at Lakeside Thurrock)
-
-
-
Gilesports PLC
-
United Kingdom
-
Retail
-
Assistant Retail Store Manager
-
Jul 1995 - Sep 1997
Responsibilities included assisting in recruiting, development and performance management of all members of staff. • Achieved accreditation in Intersports ‘Introduction to Management’ course • Responsible for store safety and compliance with all current health and safety legislation • Proactive in completing NVQ program in level 2 Retail • Ensuring the store achieves company merchandising standards • Awarded with Assistant Manager of the Year 1996 Responsibilities included assisting in recruiting, development and performance management of all members of staff. • Achieved accreditation in Intersports ‘Introduction to Management’ course • Responsible for store safety and compliance with all current health and safety legislation • Proactive in completing NVQ program in level 2 Retail • Ensuring the store achieves company merchandising standards • Awarded with Assistant Manager of the Year 1996
-
-
Education
-
1986 - 1987
Pennycross College
City & Guilds, Commercial Studies -
1984 - 1986
The Ridgeway School
BTEC Diploma, Business/Commerce, General
Community
