Andy Clayton
Professional Services Director at Tunstall Healthcare (UK)- Claim this Profile
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Bio
Paul J.
As the lead Programme Manager at Adare, I had the pleasure of working with Andy on several commercially driven projects. From day one, I was continuously impressed by the knowledge he brought to the table and his dedication to understand the essence of business requirements, decision making process and the long-term business objectives. His natural ability to ‘paint the picture’ as well as present facts based on data and analysis, coupled with innovative visual presentations raised the bar for everyone across technology and commercial teams. Most of all, his presentation and communication skills made a difference in how complex subjects were presented to allow audience to make an informed decision. I absolutely endorse his qualification and his skill set. Andy played a crucial part in successful delivery of new functionalities and enhancements into the business and brought a new more advanced level of management to the organisation. While Andy’s professional acumen was immensely valuable at Adare, he was also a fantastic team player. Servant hearted leader, optimistic, engaging, and easy to get along with, Andy was a true joy to have in the office and he fostered many positive relationships within our department as well as throughout the company.
Ian Thomson
Andy and I worked together at Tunstall Healthcare, me as the National Sales Manger and Andy as the Operations Director. Andy is an outstanding leader and project manager, this was demonstrated by his team, which had a great ethos and culture. His leadership was clear and impact evident, with is team always rising to the challenge and delivering. We worked together closely, he was a supportive peer and a strong collaborator and team player. |He will be a valuable asset to any organisation and I highly recommend him.
Paul J.
As the lead Programme Manager at Adare, I had the pleasure of working with Andy on several commercially driven projects. From day one, I was continuously impressed by the knowledge he brought to the table and his dedication to understand the essence of business requirements, decision making process and the long-term business objectives. His natural ability to ‘paint the picture’ as well as present facts based on data and analysis, coupled with innovative visual presentations raised the bar for everyone across technology and commercial teams. Most of all, his presentation and communication skills made a difference in how complex subjects were presented to allow audience to make an informed decision. I absolutely endorse his qualification and his skill set. Andy played a crucial part in successful delivery of new functionalities and enhancements into the business and brought a new more advanced level of management to the organisation. While Andy’s professional acumen was immensely valuable at Adare, he was also a fantastic team player. Servant hearted leader, optimistic, engaging, and easy to get along with, Andy was a true joy to have in the office and he fostered many positive relationships within our department as well as throughout the company.
Ian Thomson
Andy and I worked together at Tunstall Healthcare, me as the National Sales Manger and Andy as the Operations Director. Andy is an outstanding leader and project manager, this was demonstrated by his team, which had a great ethos and culture. His leadership was clear and impact evident, with is team always rising to the challenge and delivering. We worked together closely, he was a supportive peer and a strong collaborator and team player. |He will be a valuable asset to any organisation and I highly recommend him.
Paul J.
As the lead Programme Manager at Adare, I had the pleasure of working with Andy on several commercially driven projects. From day one, I was continuously impressed by the knowledge he brought to the table and his dedication to understand the essence of business requirements, decision making process and the long-term business objectives. His natural ability to ‘paint the picture’ as well as present facts based on data and analysis, coupled with innovative visual presentations raised the bar for everyone across technology and commercial teams. Most of all, his presentation and communication skills made a difference in how complex subjects were presented to allow audience to make an informed decision. I absolutely endorse his qualification and his skill set. Andy played a crucial part in successful delivery of new functionalities and enhancements into the business and brought a new more advanced level of management to the organisation. While Andy’s professional acumen was immensely valuable at Adare, he was also a fantastic team player. Servant hearted leader, optimistic, engaging, and easy to get along with, Andy was a true joy to have in the office and he fostered many positive relationships within our department as well as throughout the company.
Ian Thomson
Andy and I worked together at Tunstall Healthcare, me as the National Sales Manger and Andy as the Operations Director. Andy is an outstanding leader and project manager, this was demonstrated by his team, which had a great ethos and culture. His leadership was clear and impact evident, with is team always rising to the challenge and delivering. We worked together closely, he was a supportive peer and a strong collaborator and team player. |He will be a valuable asset to any organisation and I highly recommend him.
Paul J.
As the lead Programme Manager at Adare, I had the pleasure of working with Andy on several commercially driven projects. From day one, I was continuously impressed by the knowledge he brought to the table and his dedication to understand the essence of business requirements, decision making process and the long-term business objectives. His natural ability to ‘paint the picture’ as well as present facts based on data and analysis, coupled with innovative visual presentations raised the bar for everyone across technology and commercial teams. Most of all, his presentation and communication skills made a difference in how complex subjects were presented to allow audience to make an informed decision. I absolutely endorse his qualification and his skill set. Andy played a crucial part in successful delivery of new functionalities and enhancements into the business and brought a new more advanced level of management to the organisation. While Andy’s professional acumen was immensely valuable at Adare, he was also a fantastic team player. Servant hearted leader, optimistic, engaging, and easy to get along with, Andy was a true joy to have in the office and he fostered many positive relationships within our department as well as throughout the company.
Ian Thomson
Andy and I worked together at Tunstall Healthcare, me as the National Sales Manger and Andy as the Operations Director. Andy is an outstanding leader and project manager, this was demonstrated by his team, which had a great ethos and culture. His leadership was clear and impact evident, with is team always rising to the challenge and delivering. We worked together closely, he was a supportive peer and a strong collaborator and team player. |He will be a valuable asset to any organisation and I highly recommend him.
Credentials
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Agile
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MSP Advanced Practitioner
APMG International -
PMP
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PRINCE2 Approved Trainer (Lapsed)
APMG International -
PRINCE2 Certified Practitioner
APMG International -
PRINCE2 Certified Professional
APMG International
Experience
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Tunstall Healthcare (UK)
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United Kingdom
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Hospitals and Health Care
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200 - 300 Employee
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Professional Services Director
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Feb 2022 - Present
• Led transformational change to deliver improved, client-focussed processes and implementation of new ERP/CRM system• Built Professional Services team (3 direct reports), leading customer-facing teams across PMO, Project Management, Service Delivery, Managed Services, Application Support, Customer Support, Training and Consultancy• Provided advice to CEO. Initiated and ran weekly lunch and learn sessions on development topics including projects
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Operations Delivery Manager UK
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Apr 2020 - Jan 2022
• Led new team of 12 multidisciplinary roles focused on operational delivery of UK healthcare solutions• Lead for project management & PMO, managed service delivery & support desk, training delivery• Brought the team together, set objectives, documented processes, then drove transformational change• Delivered best in class sales support across the customer journey
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Group Release Manager
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Mar 2019 - Apr 2020
• Collaboratively created Release Management process across diverse product ranges, responsible to Group Technical Director• Ensured a quality, compliant release of products, including implementation of Medical Devices
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Adare SEC
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United Kingdom
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Business Consulting and Services
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100 - 200 Employee
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Interim Head of Project Management
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Jul 2018 - Dec 2018
• Promoted following assignment of Project Director to special projects• Led transformational change of Project Management across the business in addition to existing duties• Engaged leaders across the company to identify problems and expectations• Removed silo working and improved processes
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Project Manager
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Jan 2018 - Jun 2018
• Hired to provide experience in immature PM team and to assist Project Director to develop the team• Built relationships with leaders across the business incl. sales, contracts, operations, outbound & inbound (digitised) print, mail sorting, software development and engineering to understand challenges and implement improvement processes• Designed and led new Project Management process implementation; built a cross-functional Change team, reporting to CEO• Mentored a team of 3 Project Managers daily to improve their project management and soft skills• Led projects to onboard clients into the business Show less
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Linbrooke Services Ltd
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United Kingdom
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Telecommunications
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200 - 300 Employee
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Senior Project Manager
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Jun 2016 - Jun 2017
• Managed global and UK optical network projects from bid to closure, meeting budget, cost and quality parameters • Led Project Engineers, Engineering Managers and installation & commissioning staff, ensuring standards adhered to • Owned internal and project AIR register. Led daily reports and comms, and change management process • Managed global and UK optical network projects from bid to closure, meeting budget, cost and quality parameters • Led Project Engineers, Engineering Managers and installation & commissioning staff, ensuring standards adhered to • Owned internal and project AIR register. Led daily reports and comms, and change management process
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Managing Director
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May 2007 - 2017
● A team of experienced PRINCE2 Professionals and Advanced MSP Practitioners undertaking the management of complex business transformation programs for a wide range of technology and telco clients. ● Our Certified PRINCE2 Practitioners and Trainers are well-placed to provide training and mentoring services to your in-house project teams. ● Please get in touch via LinkedIn if you think we can help you. ● A team of experienced PRINCE2 Professionals and Advanced MSP Practitioners undertaking the management of complex business transformation programs for a wide range of technology and telco clients. ● Our Certified PRINCE2 Practitioners and Trainers are well-placed to provide training and mentoring services to your in-house project teams. ● Please get in touch via LinkedIn if you think we can help you.
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Alcatel-Lucent Enterprise
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France
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Telecommunications
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700 & Above Employee
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R&D Release Portfolio Project Manager
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Nov 2010 - Dec 2015
• Managed operational hardware and software releases across multiple platforms in multiple global locations • Ensured deliverables met release schedule, and issues & risks were identified, owned and resolved • Controlled agreed functionality and timelines, identifying change requests and agreeing new delivery terms • Managed operational hardware and software releases across multiple platforms in multiple global locations • Ensured deliverables met release schedule, and issues & risks were identified, owned and resolved • Controlled agreed functionality and timelines, identifying change requests and agreeing new delivery terms
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Operations Director / Founder / Managing Consultant
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Mar 2008 - Dec 2009
• Practical consultancy services through own track record of project delivery, alongside MSP/PRINCE2 professionals • Supported businesses to develop effective PM skills to deliver change. Mentored and trained PM professionals • Worked with clients to review systems and processes and explore new ways of working to achieve cost and time efficiencies • Undertook complex project management assignments • Practical consultancy services through own track record of project delivery, alongside MSP/PRINCE2 professionals • Supported businesses to develop effective PM skills to deliver change. Mentored and trained PM professionals • Worked with clients to review systems and processes and explore new ways of working to achieve cost and time efficiencies • Undertook complex project management assignments
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Alcatel-Lucent Enterprise
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France
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Telecommunications
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700 & Above Employee
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R&D Project Manager
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May 2007 - Mar 2008
• Supported hardware and software development programmes for the 850 RRH & CEM & x-CEM • Led in-house and 3rd party teams across UK, US, Thailand & China, delivering to strict cost constraints and deadlines • Worked with systems engineers and clients to define product design. Managed workflow & issues / Agile methodology • Co-ordinated stakeholder communications to identify risks and resolve issues promptly • Supported hardware and software development programmes for the 850 RRH & CEM & x-CEM • Led in-house and 3rd party teams across UK, US, Thailand & China, delivering to strict cost constraints and deadlines • Worked with systems engineers and clients to define product design. Managed workflow & issues / Agile methodology • Co-ordinated stakeholder communications to identify risks and resolve issues promptly
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Lucent Technologies Bell Labs innovations
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Telecommunications
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1 - 100 Employee
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Deputy Director of Program Management
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Sep 2003 - Jul 2006
• Directed $29M telecoms infrastructure project in Baghdad. Awarded CEO's Award for Service on Projects in Iraq• Built and motivated team of 100 technical and commercial staff across diverse businesses, nationalities and countries• Generated $1.3M revenue, maximising upselling through development and delivery of, and training on, new features• Delivered container stagings: MDF’s, Switching & Transmission equipment in UAE to achieve containerised network solution• Controlled project through Operations & Maintenance phases. Met compressed deadlines in challenging environment Show less
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Program Management Director - Tyco Telecom North America Program
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Sep 2002 - Sep 2003
• Organised day-to-day operations for all Optical Programmes for Global Crossing in North America• Led cross-functional team of 20 to implement a range of strategically important projects, each up to $250M• Mentored Senior Programme Managers, sharing expertise to enhance their knowledge and achieve objectives• Principal customer contact, interacting and engaging with stakeholders from various internal teams
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Program Management Director - Strategic Alliance Operations
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Apr 2002 - Sep 2002
• Led team of 5 Senior Program Managers delivering operational support to ‘sell-through’ and ‘sell-with’ Strategic Partners • Identified KPIs and analysed actual operational performance compared to Partners’ SLAs• Introduced new client-centric systems and focused on standardising service levels, resulting in increased revenue, improved customer satisfaction and a reduction in issues reported
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Program Management Director - Optical Programs
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Oct 2000 - Mar 2002
● Organised the day-to-day operations for all optical programs for Global Crossing in North America. ● Led a cross-functional team to successfully implement a range of strategically important projects, with project values reaching up to $250M.
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Senior Operations Manager - Optical Networking Group
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Jan 2000 - Sep 2000
• Led technical operations for USA product implementations. Led team of operational managers to fulfil client orders• Customer advocate, ensuring clients’ views represented, liaising with stakeholders to resolve contractual issues promptly• Liaised with Programme Management stakeholders to ensure projects delivered within agreed timelines• Met revenue goals, agreeing process improvements to meet customer needs and improve internal teams’ effectiveness
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Y2K Program Director
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Jun 1998 - Jan 2000
• Director of International Product team within the GSP-Y2K PM, and principal representative for all Y2K issues within Lucent• Led Product Teams to accomplish 100% Y2K product compliance and deployment • Led Program Managers to ensure Y2K program was implemented within the International Product Team on time and according to the program’s guidelines as set by our Legal and Commercial Teams
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Lucent Technologies Bell Labs innovations
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Telecommunications
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1 - 100 Employee
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Principal Wireless Support Engineer AirLoop
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1995 - 1998
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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UFMC Support / R&D Project Manager
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1994 - 1995
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Principal Commissioning Engineer
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May 1991 - Aug 1994
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Installation Engineer
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Apr 1990 - May 1991
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Telecommunications Installation & Commissioning Engineer
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Mar 1987 - Feb 1990
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British Army
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Armed Forces
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700 & Above Employee
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Telecommunications Mechanic
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Sep 1981 - Aug 1986
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Education
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1981 - 1983
Army Apprentices College, Harrogate
City & Guilds, Telecommunications Mechanic -
1979 - 1981
Indefatigable
City & Guilds, Nautical Studies
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