Andy Chaudhary
Service Reliability Engineer at Amadeus IT Pacific- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Marathi -
-
Hindi -
Topline Score
Bio
Yvonne Goold
Andy learnt what was involved in testing software. He listened well, was thorough in his approach and contributed good ideas to verify the robustness of the software under test. Thanks for being such a great team player!
Yvonne Goold
Andy learnt what was involved in testing software. He listened well, was thorough in his approach and contributed good ideas to verify the robustness of the software under test. Thanks for being such a great team player!
Yvonne Goold
Andy learnt what was involved in testing software. He listened well, was thorough in his approach and contributed good ideas to verify the robustness of the software under test. Thanks for being such a great team player!
Yvonne Goold
Andy learnt what was involved in testing software. He listened well, was thorough in his approach and contributed good ideas to verify the robustness of the software under test. Thanks for being such a great team player!
Credentials
-
Microsoft Certified: Azure Fundamentals
MicrosoftJul, 2021- Oct, 2024
Experience
-
Amadeus IT Pacific
-
Australia
-
IT Services and IT Consulting
-
100 - 200 Employee
-
Service Reliability Engineer
-
Nov 2015 - Present
• Support an ultra-highly available cloud-based applicative platform for Amadeus customers. • Support application deployments, building new systems and upgrading and patching existing ones. • Develop automation to quickly and rapidly deploy instances from blue-printed applications or golden images. • Develop and use monitoring tools to find problems, resolve and/or escalate to development and ensure that we exceed our SLAs. • Build and manage development and testing environments, assisting developers in debugging application issues using tools. • Participate in the building of tools and processes to support the infrastructure. • Leverage scripting to build required automation and tools on an adhoc basis. • Operate the platform within our security and privacy guidelines. • Learn on the job and explore new technologies with little supervision. • Ability to use a wide variety of open source technologies and tools. • Experience with systems and IT operations. • Comfort with frequent, incremental code testing and deployment • A strong focus on business outcomes. • Strong sense of collaboration, open communication and reaching across functional borders. • Provide hands-on engineering, administration and technical support. • Troubleshoot issues across the entire stack - hardware, software, application, and network. • Document current and future configuration processes and policies. • Proactive thought leadership for creative and efficient technology solutions. • Drive continuous improvement to the service delivered to customer (agility, stability ...) • Process reengineering and optimization • Drive the enforcement and definition of operational requirements / non-functional requirements in collaboration with application owners and middleware organizations Show less
-
-
-
Amadeus
-
Spain
-
IT Services and IT Consulting
-
700 & Above Employee
-
Global Online Support Programmer
-
Sep 2012 - Nov 2015
Initiate and recover service failure incidents, escalate incidents to 3rd level support as required and complete post-incident reports. Manage change implementations with minimal unexpected impact to service. This includes, but is not limited to: Monthly / Quarterly Outage Windows, regularly schedule software loads, application configuration changes, customer service and Airline cut overs. Lend support to Problem Management by generating root cause analysis Problem Tracking Records with detailed incident summary. Pursue long term fixes to known problems via root cause analysis and prevent repeat incidents. Contribute to Quality initiatives: develop procedures and tools to support monitoring, early incident detection, systems analysis and recovery. Improve our ability to manage incidents and change within a complex and technical environment. Show less
-
-
-
Applaud-IT
-
Australia
-
Broadcast Media Production and Distribution
-
1 - 100 Employee
-
Service Desk Analyst
-
Jul 2012 - Sep 2012
Provided support for Microsoft Server technologies, Microsoft desktop technologies and Citrix based virtual desktops Provided support for Microsoft Server technologies, Microsoft desktop technologies and Citrix based virtual desktops
-
-
-
Patni Computer Systems
-
China
-
Computers and Electronics Manufacturing
-
Senior Systems Engineer
-
Dec 2007 - Jun 2012
Provided Production Support for Systems/Applications in financial domain based on Solaris/Linux OS, Weblogic/MQ midtier and Oracle/Sybase backend Provided Production Support for Systems/Applications in financial domain based on Solaris/Linux OS, Weblogic/MQ midtier and Oracle/Sybase backend
-
-
-
-
Software Test Engineer
-
Mar 2006 - Nov 2007
Performed manual software testing for application developed on Linux platform. Also performed system administration tasks and assembled hardware based product demo system Performed manual software testing for application developed on Linux platform. Also performed system administration tasks and assembled hardware based product demo system
-
-
Education
-
2004 - 2006
Curtin University of Technology
Master's degree, Computer Systems Networking and Telecommunications -
1998 - 2002
Bharati Vidyapeeth
Bachelor's degree, Electrical, Electronics and Communications Engineering
Community
