Deputy Director of Administration

• Jun 2023 - Present

Senior Administrative Analyst

• Jan 2021 - Present

Staff Services Analyst

• Mar 2020 - Present

Project Manager

• Jan 2019 - Mar 2020

Manage cybersecurity projects for clients around the world. Maintain the quality of deliverables by enforcing, or establishing organizational standards. Ensure that projects are completed on time, within scope, and within budget. Track resource utilization and schedule engagement assignments. Inform clients about procedures, progress, timelines, and communication to make sure that components are delivered per specifications. Utilize project management software and run reports for upper management. I also coordinate the management of our company website and make updates and content changes. Show less

Sales Team Manager

• May 2017 - Mar 2020

Support a dynamic group of amazing individuals in a fast-paced environment. Scope, create, and manage Proposals and Statements of Work for new and existing cybersecurity clients. Analyze, maintain and present department reporting, statistics, and metrics on a weekly basis to company steering committee. Policy and Procedure creation and process flow mapping for new and existing workflows. Be flexible, resilient, positive, and ready to take on any anomalous project or task.

Order Management Specialist

• May 2013 - May 2017

Managed the process flow of all incoming purchase orders from distributors and direct accounts for Traditional Medicinals. Ran appropriate order management reports to help maintain order status and ensure timely shipment and billing of orders. Creation and maintenance of several specialized reports to track short shipments and root causes, in order to prevent revenue loss due to out of stock products. Managed the process flow of all incoming purchase orders from distributors and direct accounts for Traditional Medicinals. Ran appropriate order management reports to help maintain order status and ensure timely shipment and billing of orders. Creation and maintenance of several specialized reports to track short shipments and root causes, in order to prevent revenue loss due to out of stock products.

Key Account Representative

• May 2008 - Apr 2013

Provided direct support for outdoor and natural foods dealers. Implemented special routing requests, atypical handling, ticketing, pricing, and setup for new vendors and dealers. Managed the CamelBak Ambassador Program, a program designed to educate employees and enable them to seed product to prominent community leaders in order to increase product awareness and visibility. Developed price lists, order forms, and collateral materials for custom print programs and natural foods customers. Organized trade show booth, samples, and appointment scheduling for three yearly shows. Provided on-site booth supervision for setup and disassembly crews. Show less

Dealer Service Rep

• Mar 2007 - May 2008

Customer service and technical support for retail stores and customers throughout North America. Processed orders, accurately communicated product availability, created and distributed reports, and provided in house interface for Eastern Region dealers and sales representatives. Customer service and technical support for retail stores and customers throughout North America. Processed orders, accurately communicated product availability, created and distributed reports, and provided in house interface for Eastern Region dealers and sales representatives.

Sales and Customer Support

• Jan 2005 - Mar 2007

Processed online and telephone orders and responded to technical support inquiries for global customers. Photographed new products for print catalog and consumer sales website. Managed retail sales counter and overstock areas. Processed online and telephone orders and responded to technical support inquiries for global customers. Photographed new products for print catalog and consumer sales website. Managed retail sales counter and overstock areas.

Sales Coordinator

• Jan 2004 - Jan 2005

Assisted the regional Vice President, regional managers and local office manager with daily tasks and office procedures. Arranged and coordinated travel, lodging, catering, meeting space, and team building activities for the Western Division Sales Team and for over 90 Account Executives. Calculated commission reports for twice monthly payment of Account Executives and staff. Assisted the regional Vice President, regional managers and local office manager with daily tasks and office procedures. Arranged and coordinated travel, lodging, catering, meeting space, and team building activities for the Western Division Sales Team and for over 90 Account Executives. Calculated commission reports for twice monthly payment of Account Executives and staff.

Sales and Marketing Coordinator/Administrative Assistant

• Jun 2002 - Oct 2003

Provided administrative support for the Director of Sales and Marketing. Created and placed print advertisements. Designed, ordered, and distributed seasonal informational brochures. Developed, updated, and issued The Answer Book (a company wide employee information resource). Oversaw budget tracking, purchasing, donation requests, expense reporting, and reservations reporting. Promoted and coordinated school group ski trips for local students, K-6. Provided administrative support for the Director of Sales and Marketing. Created and placed print advertisements. Designed, ordered, and distributed seasonal informational brochures. Developed, updated, and issued The Answer Book (a company wide employee information resource). Oversaw budget tracking, purchasing, donation requests, expense reporting, and reservations reporting. Promoted and coordinated school group ski trips for local students, K-6.

Library Media Center Assistant

• Jun 2000 - Jun 2002

Provided customer service and Macintosh Computer Lab support. Processed lending and return of media materials. Operated and archived microfilm and microfiche. Assisted with A/V equipment operation and repair. Provided customer service and Macintosh Computer Lab support. Processed lending and return of media materials. Operated and archived microfilm and microfiche. Assisted with A/V equipment operation and repair.