Andy Campbell
Client & Business Systems Manager at Croner- Claim this Profile
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Bio
Jon Eaves
Andy and I were together on roadshows and other photography related events while he was working with ON1. The product gained real traction through Andy's knowledge and the level of Customer Service he was able to give to his customers, both on live demos - which I say countless hundreds off - and remotely by phone and email. I wouldn't hesitate to recommend Andy to anyone looking for someone to manage customer issues and extol the benefits of a technical product.
Jon Eaves
Andy and I were together on roadshows and other photography related events while he was working with ON1. The product gained real traction through Andy's knowledge and the level of Customer Service he was able to give to his customers, both on live demos - which I say countless hundreds off - and remotely by phone and email. I wouldn't hesitate to recommend Andy to anyone looking for someone to manage customer issues and extol the benefits of a technical product.
Jon Eaves
Andy and I were together on roadshows and other photography related events while he was working with ON1. The product gained real traction through Andy's knowledge and the level of Customer Service he was able to give to his customers, both on live demos - which I say countless hundreds off - and remotely by phone and email. I wouldn't hesitate to recommend Andy to anyone looking for someone to manage customer issues and extol the benefits of a technical product.
Jon Eaves
Andy and I were together on roadshows and other photography related events while he was working with ON1. The product gained real traction through Andy's knowledge and the level of Customer Service he was able to give to his customers, both on live demos - which I say countless hundreds off - and remotely by phone and email. I wouldn't hesitate to recommend Andy to anyone looking for someone to manage customer issues and extol the benefits of a technical product.
Experience
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Croner
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United Kingdom
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Business Consulting and Services
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200 - 300 Employee
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Client & Business Systems Manager
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Apr 2019 - Present
•Supported and account managed over 50 corporate clients.•Assisted with Technical Sales support to grow the corporate client portfolio delivering software demonstrations with the sales team.•Conducted Discovery meetings to get a full understanding of the client’s requirements, completed the software build, fully training all the users of the system and therefore project managed the client through the complete Journey.•Trained/Supported a team of over 75 employment, corporate advisory consultants and central administrators how to use the software. This included new starters as part of their induction. •Assisted the Development team to help create new features for the software, as I had the unique position of having great relationships with the corporate clients and the advisory team at Croner. Show less
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Implementation and Training Team Leader
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Jan 2018 - Apr 2019
With the skills I had learned from being a Training consultant before, I now helped to pass on my knowledge and experience to the team as a leader.
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Implementation and Training Consultant
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Jun 2016 - Dec 2017
My Day-to-Day Responsibilities included: • Liaising with clients to analyse and capture detailed requirements before writing integrated implementation schedules; • Delivering instructor led training on company software products at our client's site or online; • Delivering internal training on company software products; • Designing /creating/developing training materials and training course outlines, in line with product development; • Evaluating training and using results to inform continual improvement; • Troubleshooting software issues and providing onsite support where required; • Working within the SLA to resolve client issues; • Taking ownership of issues and seeing them through to conclusion. Show less
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ON1, Inc.
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United States
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Software Development
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1 - 100 Employee
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Channel Development ON1 Europe
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Jan 2007 - Dec 2015
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