Andy Bunyard
Director of Customer Care at Extreme Impact, Inc.- Claim this Profile
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Bio
Ian Jones
Andy works tirelessly to provide unsurpassed customer care to clients and is a trusted resource in the company. He is the consummate team player and a pleasure to work with.
Ian Jones
Andy works tirelessly to provide unsurpassed customer care to clients and is a trusted resource in the company. He is the consummate team player and a pleasure to work with.
Ian Jones
Andy works tirelessly to provide unsurpassed customer care to clients and is a trusted resource in the company. He is the consummate team player and a pleasure to work with.
Ian Jones
Andy works tirelessly to provide unsurpassed customer care to clients and is a trusted resource in the company. He is the consummate team player and a pleasure to work with.
Credentials
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Condominium Director's and Property Manager's Course
-Apr, 1991- Nov, 2024
Experience
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Extreme Impact, Inc.
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United States
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Software Development
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1 - 100 Employee
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Director of Customer Care
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May 2014 - Present
Responsible for delivering a world-class experience for our customers. The role reports to the Chief Operating Officer/President and is part of the Extreme-Impact Executive Team. The position involves working with our support team in a leadership capacity as well as providing hands on support to our customers in North American and other parts of the globe. As a director I work closely with our teams, from Sales to Professional Services and Engineering to ensure a smooth transition from initial deployment through ongoing technical account management.
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Senior Support & Training Specialist
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Aug 2000 - Present
Technical support and training for new and current customer. Onsite training with customers going LIVE with our software or those that request an onsite visit. My role is to enhance the customers knowledge of the IntelliEvent Express product and the various optional modules. I also specialize in implementation of a wide variety of accounting pass-off modules that are offered. My onsite travel has taken me as far away as Melbourne Australia and various cities in North America. Never a dull moment!Technical documentation is another aspect of my work at extreme-impact. I have written a number of documents that outline specific modules for IntelliEvent Express as well as product release notes for new builds of the software. Most recently I was asked to prepare documentation for our latest product IntelliEvent Lightning Enterprise. Recently I have gotten more involved in the programming aspects of the Express product by creating custom Quote and Invoice templates. This has really helped broaden my knowledge of OMNIS programming.
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Owner
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1988 - 2000
Consulting, Documentation, Technical writing and Media Design for a number of clients. A sample of projects ranged from MS Access programming for SuperPac Compaction and Champion Road Machinery to Technical Documentation for Brican Automation who build customized manufacturing equipment. Architel Systems Corporation contracted my services as a technical writer to prepare documentation for an "API Reference Guide" for their software Objectel. One of the more challenging assignments was a contract with Aerial Communications in Chicago. Over the course of three months I was assigned to provide media design consulting, analysis, formulation and documentation of all user access and security profiles for each department requiring access to their telco billing system. The software was a product from LHS called "BSCS". This involved extensive work on the Oracle database and an intensive submersion into the functionality of each of the billing system client modules. Responsibilities included ascertaining each business unit's security requirements and coordinating each department's access requests with each of the billing system modules "owners". Practical experience gained included "GSM" (Global System fo Mobile Communication), and training from LHS in the various client modules of the activation and billing system BSCS 4.0.
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President / Account Manager
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1982 - 1988
Along with two partners and various production staff we designed and produced corporate communication programs in slide and video. The projects ranged from Sales meeting design and production, new product introductions, sales training programs and event staging. Along with two partners and various production staff we designed and produced corporate communication programs in slide and video. The projects ranged from Sales meeting design and production, new product introductions, sales training programs and event staging.
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Technical Director
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1975 - 1982
Design & Production of Corporate Meetings - Sales/MarketingNew Product Launch Meeting Design & ProductionPublic Displays & Exhibits Design & Production of Corporate Meetings - Sales/MarketingNew Product Launch Meeting Design & ProductionPublic Displays & Exhibits
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Owner
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Jun 1972 - Feb 1975
Self employed as a Video Director, Computer Programmer and Graphics Designer for a variety of clients. Self employed as a Video Director, Computer Programmer and Graphics Designer for a variety of clients.
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Education
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1991 - 1991
University of Toronto
Condominium Director's and Property Manager's Course -
1969 - 1971
Humber College
Graduated with Honors from the IMC Technicians Program, Communication and Media Studies
Community
