Experience

CLOCS

• United Kingdom
• Construction
• 1 - 100 Employee

• Programme Director

  • Feb 2021 - Present



Considerate Constructors Scheme

• United Kingdom
• Construction
• 1 - 100 Employee

• General Manager

  • Nov 2010 - Feb 2021



ADB Financial Solutions

• United Kingdom
• Financial Services

• Owner

  • Jan 2010 - Nov 2010

  A general insurance broker aimed at the expat community throughout the EU providing advice and information in several areas including house, motor, travel and health insurance.Also undertaking operational consultancy work in the mortgage industry. A general insurance broker aimed at the expat community throughout the EU providing advice and information in several areas including house, motor, travel and health insurance.Also undertaking operational consultancy work in the mortgage industry.



The Mortgage Times Group

• United Kingdom
• Accounting

• Operations Manager

  • Feb 2007 - Dec 2009

  Directly responsible for the Mortgage Packaging department which processed over £4B in mortgage applications in 2007 and £2B in 2008 through 7direct reports and 120 staff overall. Responsible for developing and implementing policies and procedures to improve company operations and overall efficiency with an ongoing review of ‘cradle to grave’ packaging processes and systems from initial new business enquiries through to completion and commissions management, as well as production of supporting Operational Procedures Manuals.Designed and implemented management information system to provide data on the Group’s Key Performance Indicators and on procedural efficiency to ensure maximum profitability and identify new opportunities and areas for improvement. Providing key operational support to the Directors on the day to day running of the company to help them make informed decisions and identify new opportunities where possible.Assisting on a number of critical projects including automated commissions payments, complete reorganisation of the in-house General Insurance AR, and setting up online conveyancing portal for our Mortgage Club. Developed and implemented Customer Satisfaction Survey and used findings to improve procedures and instigate relevant training.



Platform Home Loans

• United Kingdom
• Financial Services

• Business Development Manager

  • Aug 2006 - Feb 2007

  Responsible for developing existing relationships with key mortgage distributors to generate and increase business volumes in the South East of England. Conducted regular account visits in large brokerages and packagers holding review meetings with key personnel to discuss business levels, identify opportunities and resolve issues. Acting as point of contact for accounts for all queries including products, marketing, e-commerce and case specific issues. Conducting training sessions for staff and key introducers, and presenting company products and criteria.



Enterprise Broker Services

• China
• Real Estate

• Director of eCommerce

  • Dec 2005 - Jun 2006

  Reporting directly to the Chief Operating Officer, responsible for the IT Department and online proposition of one of the leading non-conforming mortgage packagers in the UK processing over £1B of new business in 2005.Responsible for the design, building and implementation of a market leading safe sub-prime electronic sourcing system, the EDGE. Liaising with Sales, Compliance and Processing as well as external software providers and hosting companies to ensure this system was available 24/7.Working with third party providers and the lending partners to provide an online ‘cradle to grave’ platform incorporating sourcing, an online application, rules based underwriting, lender decision in principle functionality and commissions processing. Working with lenders to ensure their IT propositions were fully incorporated into the company’s operations to provide maximum efficiency and profitability.Working with all senior management in the planning, implementation and evaluation of modifications to existing operations, systems and procedures.

• Head of Operations

  • Jun 2003 - Dec 2005

  Managing the Operational Group of 4 key departments – New Business, Underwriting, Completions and Administration – to ensure efficient productivity and performance across the entire processing department. Responsible for the management training and development, appraisal and assessment of the department heads. Developing and implementing new policies and procedures to ensure efficient and effective operational work-flow throughout the company.Responsible for directing, measuring, coordinating and reporting on various projects in support of the policies, goals and objectives established by the board of directors. Supporting and assisting the Chief Operating Officer, Chief Financial Officer and Head of Sales in the preparation and production of financial and operational information for the group. Preparing and developing periodic operational reports for the CEO and Broad of Directors. Working closely with the Head of Compliance on internal audit processes and reports to monitor and improve efficiency of operations, and ensuring that any audit findings were implemented in a timely, efficient and compliant manner. Liaised with the IT Manager and Chief Technology Officer to produce Business Continuity Procedures and Disaster Recovery plan.



Zurich Advice Network

• United Kingdom
• Banking

• Group Training and Competence Manager

  • Feb 2001 - Dec 2002

  Responsible for implementation of FSA approved T&C scheme in region of over 250 Financial Advisers, and management and supervision of 15 T&C managers across 4 locations in North West London.Achieved full competence through competent advisor status and maintained record of achievement as per FSA requirements. Completed Financial Planning Certificates 1 2 and 3, Advanced FPA paper H15 Supervision and Sales Management and the Mortgage advisory qualification.

• Senior Compliance Manager

  • Feb 1997 - Feb 2001

  Field based compliance role responsible for branch audits and T&C monitoring. Introduced risk model to monitor key performance indicators across London region and established a programme of quarterly risk based audits, presenting findings to key stakeholders across the company.Liaising with sales managers to ensure compliant environment maintained and to ensure T&C guidelines followed and best advice standards upheld at all times.Undertook audits on key risk areas including spans of control, fact find checking and client complaint reviews.Designed and implemented a Mystery Shopping exercise to ensure financial advisers were adhering to company and regulatory rules and procedures. Findings and recommendations reported to key stakeholders both face to face and in writing.