Andy Belock
IT Support Manager at Travel Portland- Claim this Profile
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Topline Score
Bio
Ari Krawitz
I've worked with Andy for more than 18 months at Logitech. His calm demeanor, methodical approach, and excellent customer service have made him a significant addition to the T3 team. He's also very friendly and has a great sense of humor. It's been a pleasure to work with him. If you are looking for a top quality AV/IT Technician, Andy is excellent. I recommend Andy highly.
Nancy Truszkowski
I had the pleasure of working with Andy at Travel Portland. Not only is he a very nice person to work with, he’s smart. He goes above and beyond to help with IT questions and problems (and I had plenty of them). He has a ready smile, communicates very well and always makes time to get the job done in a timely manner. I highly recommend Andy. Any team would be lucky to have him on board.
Ari Krawitz
I've worked with Andy for more than 18 months at Logitech. His calm demeanor, methodical approach, and excellent customer service have made him a significant addition to the T3 team. He's also very friendly and has a great sense of humor. It's been a pleasure to work with him. If you are looking for a top quality AV/IT Technician, Andy is excellent. I recommend Andy highly.
Nancy Truszkowski
I had the pleasure of working with Andy at Travel Portland. Not only is he a very nice person to work with, he’s smart. He goes above and beyond to help with IT questions and problems (and I had plenty of them). He has a ready smile, communicates very well and always makes time to get the job done in a timely manner. I highly recommend Andy. Any team would be lucky to have him on board.
Ari Krawitz
I've worked with Andy for more than 18 months at Logitech. His calm demeanor, methodical approach, and excellent customer service have made him a significant addition to the T3 team. He's also very friendly and has a great sense of humor. It's been a pleasure to work with him. If you are looking for a top quality AV/IT Technician, Andy is excellent. I recommend Andy highly.
Nancy Truszkowski
I had the pleasure of working with Andy at Travel Portland. Not only is he a very nice person to work with, he’s smart. He goes above and beyond to help with IT questions and problems (and I had plenty of them). He has a ready smile, communicates very well and always makes time to get the job done in a timely manner. I highly recommend Andy. Any team would be lucky to have him on board.
Ari Krawitz
I've worked with Andy for more than 18 months at Logitech. His calm demeanor, methodical approach, and excellent customer service have made him a significant addition to the T3 team. He's also very friendly and has a great sense of humor. It's been a pleasure to work with him. If you are looking for a top quality AV/IT Technician, Andy is excellent. I recommend Andy highly.
Nancy Truszkowski
I had the pleasure of working with Andy at Travel Portland. Not only is he a very nice person to work with, he’s smart. He goes above and beyond to help with IT questions and problems (and I had plenty of them). He has a ready smile, communicates very well and always makes time to get the job done in a timely manner. I highly recommend Andy. Any team would be lucky to have him on board.
Credentials
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Prepare for the Microsoft MD-100 Exam
LinkedInMay, 2020- Oct, 2024 -
Windows 10: Configure and Support Core Services
LinkedInMay, 2020- Oct, 2024 -
Introduction to Microsoft 365 for IT Pros
LinkedInApr, 2020- Oct, 2024 -
Learning Cloud Computing: Core Concepts
LinkedInApr, 2020- Oct, 2024 -
Microsoft 365 Essential Training
LinkedInApr, 2020- Oct, 2024 -
Microsoft Cloud Fundamentals: Explore Cloud Services
LinkedInApr, 2020- Oct, 2024 -
Prepare for the Microsoft 365 Fundamentals Exam (MS-900)
LinkedInApr, 2020- Oct, 2024 -
Windows 10: Implementation
LinkedInApr, 2020- Oct, 2024 -
Windows 10: Manage and Maintain Windows 10
LinkedInApr, 2020- Oct, 2024
Experience
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Travel Portland
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United States
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Travel Arrangements
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1 - 100 Employee
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IT Support Manager
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May 2022 - Present
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Logitech
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Tier 3 Tech Support Engineer, Video Conferencing & Enterprise
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Jun 2020 - May 2022
Advanced technical support position and escalation point for a worldwide consumer electronics manufacturer, specializing in AV solutions for businesses. Responsible for resolving technical support issues (mostly AV hardware and software, but some other products) from business customers and technical support escalations. Advanced technical support position and escalation point for a worldwide consumer electronics manufacturer, specializing in AV solutions for businesses. Responsible for resolving technical support issues (mostly AV hardware and software, but some other products) from business customers and technical support escalations.
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Travel Portland
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United States
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Travel Arrangements
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1 - 100 Employee
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Information Technology Support Specialist
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Dec 2017 - Apr 2020
Provide IT support, user administration, and training for Travel Portland’s employees and its business partners. Including support and administration of Office 365, Azure AD, Windows server AD, Exchange, Microsoft Teams, Windows 10, macOS, Box Cloud Storage, Slack, Basecamp, and Adobe Creative Cloud. Responsible for workstation imaging and deployment, as well as hardware procurement and asset management. Managed Travel Portland’s successful transition to Microsoft Teams. Provide IT support, user administration, and training for Travel Portland’s employees and its business partners. Including support and administration of Office 365, Azure AD, Windows server AD, Exchange, Microsoft Teams, Windows 10, macOS, Box Cloud Storage, Slack, Basecamp, and Adobe Creative Cloud. Responsible for workstation imaging and deployment, as well as hardware procurement and asset management. Managed Travel Portland’s successful transition to Microsoft Teams.
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Technical Services Advisor - Small Business Technical Lead
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Aug 2015 - Nov 2017
Provide end user support and end user training for Microsoft users and small business clients in the Portland, Oregon metro area. Including support for Office 365 transitions, Office 365 applications (for Mac and PC), Windows 7, 8.1 &10, Microsoft Office desktop applications, Microsoft Exchange. Also, Hardware support; imaging, deployment, and troubleshooting. Provide end user support and end user training for Microsoft users and small business clients in the Portland, Oregon metro area. Including support for Office 365 transitions, Office 365 applications (for Mac and PC), Windows 7, 8.1 &10, Microsoft Office desktop applications, Microsoft Exchange. Also, Hardware support; imaging, deployment, and troubleshooting.
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Ulster County
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United States
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Government Administration
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1 - 100 Employee
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Elections Technology Specialist
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May 2009 - Jul 2015
Deploy, maintain, and secure optical scan voting systems to 162 election districts within Ulster County, New York. Also responsible for election server infrastructure, election database management, coding elections, creating ballots, tallying official results and the retention of digital election data. I provided support and training to over 700 seasonal election workers Deploy, maintain, and secure optical scan voting systems to 162 election districts within Ulster County, New York. Also responsible for election server infrastructure, election database management, coding elections, creating ballots, tallying official results and the retention of digital election data. I provided support and training to over 700 seasonal election workers
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Helpdesk Team Leader, Executive Technical Support, Technical Writer, Server Operations L2
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Sep 1998 - May 2009
During my tenure with IBM Global Services I held several different roles in support of many high- profile clients including CBS Television, Lenovo, and JP Morgan-Chase. I was a team leader for IBM's global helpdesk. I was also a member of the IBM Executive Support Team; a group of 15 support agents dedicated to supporting the top 25 IBM executives, including the office of the CEO. I had the opportunity create and author policies, procedures and training programs that would be implemented throughout the support infrastructure of IBM and its clients. Show less
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Education
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1990 - 1992
County College of Morris
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1988 - 1989
New Jersey City University
Fine Arts
Community
