Database Programmer

• Jul 2023 - Present

Application Analyst

• Feb 2022 - Jul 2023

• Serve as team lead on small to medium size cross-functional projects. Collaborating with development team, vendors, and stakeholders to formulate functional requirements, specifications and deliver enhancements while maintaining technical documentation.• Provide end-user support and training on a timely basis.• Identify and propose creative solutions to business solutions.

Customer Service Agent

• Jul 2020 - Jan 2022

• Resolve customer inquiries and complaints by offering solutions to maintain customer retention. • Collect and track customer data and report accurate records for received and shipped items to help identify trends. • Resolve customer inquiries and complaints by offering solutions to maintain customer retention. • Collect and track customer data and report accurate records for received and shipped items to help identify trends.

Data Analyst Intern

• May 2016 - Aug 2017

• Used SAP BI tool and Excel to create metric dashboards for ad-Hoc requests relating sales. • Attended users with errors in Excel macros in Visual Basic for Application (VBA). • Developed a VBA script to find the percentage of deliveries that were on time for key suppliers. • Developed a VBA script that conceptually queries a full outer join of the data sets provided, allowing stakeholders to create dashboards in Excel. • Used SAP BI tool and Excel to create metric dashboards for ad-Hoc requests relating sales. • Attended users with errors in Excel macros in Visual Basic for Application (VBA). • Developed a VBA script to find the percentage of deliveries that were on time for key suppliers. • Developed a VBA script that conceptually queries a full outer join of the data sets provided, allowing stakeholders to create dashboards in Excel.

Campus Dining Supervisor

• Dec 2014 - Dec 2016

• Ensured an efficient transition in employee shift changes and made necessary accommodations. • Met daily objectives in a collaborative and fast paced team environment. • Received manager recognition for good performance. • Ensured an efficient transition in employee shift changes and made necessary accommodations. • Met daily objectives in a collaborative and fast paced team environment. • Received manager recognition for good performance.