Account Manager

• Jul 2021 - Present

Customer Service Representative

• Jan 2021 - Jul 2021

Provided quick resolutions for clients' complaints and follow ups to ensure customer satisfaction. Access to company software to look for products' information Maintain and organize costumer's database to ensure the best personalized experience. Responded to telephone and email inquiries about our services and pricing providing quality experience. Greeted customers and provided service in a timely, personable, and efficient manner. Provided quick resolutions for clients' complaints and follow ups to ensure customer satisfaction. Access to company software to look for products' information Maintain and organize costumer's database to ensure the best personalized experience. Responded to telephone and email inquiries about our services and pricing providing quality experience. Greeted customers and provided service in a timely, personable, and efficient manner.

Data Entry Specialist

• Oct 2015 - Dec 2020

Responsible of formulating and improving organizational archive policies. Protecting data using varying devices such as hard drive, database management and archival internal software. Proficient at problem solving and communicating efficiently to preform and coordinate tasks throughout the organization. - Worked along Project Manager tracking timelines, and budget management of multiple projects. - Tested programs and databases to identify issues and make necessary modifications. - Wrote and maintained technical and functional specifications to document database intentions and requirements. - Created and implemented database designs and data models to maintain a rigid filling system. - Provided IT support services, troubleshooting and systems operations to the Application Management Group - Install and upgrade company software on multiple Windows PCs. - Completing and updating passwords daily to ensure the safety of the business - Implementing procedures and tasks for appropriate backup protocols - Monitor of process of data backup - Responsible for administrative tasks such as answering emails and communicating with clients; organizing meetings and appointments. Show less

Media and Content Manager

• 2018 - 2020

Creating social media content calendar Creating content that fosters brand engagement Create compelling and highly engaging multimedia content for Instagram channels “In the Field” content with bar, restaurant and retail partners Experience using social scheduling platforms, such as Planoly, for managing content Comfortable working with firm deadlines while remaining able to adapt to changing Creating social media content calendar Creating content that fosters brand engagement Create compelling and highly engaging multimedia content for Instagram channels “In the Field” content with bar, restaurant and retail partners Experience using social scheduling platforms, such as Planoly, for managing content Comfortable working with firm deadlines while remaining able to adapt to changing

Video Editor

• Jan 2016 - Sep 2017

Shot and edited 50+ trips videos in Final Cut Pro & Premiere. Captured and logged clips on social media Shot and edited 50+ trips videos in Final Cut Pro & Premiere. Captured and logged clips on social media

Corporate Security Officer

• Jan 2014 - Jun 2015

Monitor and patrol all areas of the resort. Complete physical fitness training for lifeguards and security. Audits and inspects safety, working condition and maintenance of all equipment. Lost and Found Data Operator. Prepares required reports and paperwork including incident reports - Property with over 1400 guest rooms Monitor and patrol all areas of the resort. Complete physical fitness training for lifeguards and security. Audits and inspects safety, working condition and maintenance of all equipment. Lost and Found Data Operator. Prepares required reports and paperwork including incident reports - Property with over 1400 guest rooms

CCTV Security Officer

• Jan 2010 - Jan 2014

Maintain CCTV equipment in the Surveillance Room. Perform upgrades to CCTV system on an as needed basis. Assist in ordering equipment and supplies to perform above duties. Completing incidents reports and creating policies to ensure the safety of all guests and employees. - Responsible for over 80 screens - Property with over 1200 guest rooms Maintain CCTV equipment in the Surveillance Room. Perform upgrades to CCTV system on an as needed basis. Assist in ordering equipment and supplies to perform above duties. Completing incidents reports and creating policies to ensure the safety of all guests and employees. - Responsible for over 80 screens - Property with over 1200 guest rooms