Experience

ScanLabMR
• Germany
• Director Of Operations

  • Aug 2020 - Present

ImagingU
• United States
• Higher Education
• Director Of Operations

  • Jun 2019 - Present


ZeroChaos

• United Kingdom
• Staffing and Recruiting

• Resource Coordinator

  • Apr 2017 - Jun 2019

  Responsible for the On-boarding of new contractors. The role covers all aspects of contractor integration. Requires monitoring our Extended Resource Coordinators to ensure the collection of documents, analysis of the background and drug screen results and identifying best practices to assist the Extended Resource Coordinator in completing the enrollment within 7 business days. Responsible for ensuring compliance in the data setup, and coordination across different teams to ensure all aspects of contractor setup process are taken care of from front to back. Lead RC for our Disney, Wolter's Kluwer, Wyndham, Avery Dennison, & APTOS clients Show less



Radiation Oncology Consultants, PA

• Assistant Manager/Finance Manager

  • Oct 2014 - Nov 2016

  • Manages all office finances and accounting, including insurance and patient payments, accounts receivable, and bill tracking/daily expenses. • Assist in operations maintenance; Communication with outsourced clients/vendors. • Assists in marketing strategies and implementation. Interpreting monthly/yearly metrics for strategic planning. • Responsible for company payroll and employee benefits. • Responsible for training and monitoring back office team located in India on daily insurance billing and coding software and procedures. • Assists in hiring, training, overseeing, and evaluating 10-15 employees. • Organizes and facilitates weekly meetings to discuss office strategies, incoming patients, employee success, and financial metrics. • Assists in updating and implementing new office processes and procedures. Show less



Sand Lake Imaging

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Care Manager

  • Jan 2014 - Jul 2014

  • Manage the continued training, implementation and functionality of a new computer system, making important decisions in regards to the everyday workflow of all company departments.• Manage and supervise day-to-day office operations surrounding all patient care, including but not limited to front desk, insurance, medical records, scheduling, and modality department functionality.• Responsible for providing patients and referring physicians with patient results and recommendations.• Prepped patients for their procedures, including administering pre-procedure medication/contrast, changing patients appropriately, rooming and obtaining vitals, and positioning during procedures.• Assisted in coordinating follow-up appointments and/or continuation of care for patients.• Develop and implement long and short-term objectives, processes and procedures.• Resolve any issues/complaints that may arise from patients, clients, staff, marketers, and/or doctors.• Responsible for all employee hiring and training, including individual training sessions and group presentations. Training included proper diagnosis coding for exams, how to prepare patients for exams, which medications and how much patients required for each exam and/or for diagnosis. • Conduct interviews of all prospective employees.• Assess employee performance, preforming evaluations and disciplinary documents (~35 employees).• Assist practice manager, marketers, and doctors to promote company values, standards, and quality of care provided.• Assist referring physicians and their staff with necessary information regarding patient files and reports.• Oversees billing and banking deposits.• Assists practice manager and company owners with implementation of newly contracted clients and medical research trials/projects. Show less

• Patient Care Representative Supervisor

  • Jun 2012 - Jan 2014

  • Overseeing day-to-day operations surrounding patient care, front desk, insurance, medical records and scheduling.• Resolve any issues/complaints that may arise from patients, clients, staff, marketers, and/or doctors.• Manage employee schedules and employee performance reviews.• Performed employee performance evaluations.• Administer all pre-medications and instructions for upcoming exams.• Roomed, changed, and obtained vitals on patients.• Assisted technologists to position and prepare patients during procedures.• Assist practice manager in interviewing/hiring perspective individuals.• Assist referring physicians and their staff with necessary information regarding patient files and reports.• Assist in creating and implementing new processes and procedures that aide in a more effective and efficient office.• Assisted heavily in the implementation on a new computer system, making important decisions in regards to the everyday workflow of all company departments.• Responsible for training all clerical, managerial, and clinical staff on a new system, including individual training sessions and group presentations. Show less

• Patient Care Coordinator

  • Feb 2012 - Jun 2012

  • Greet check in/out patients in a friendly and courteous manner. • Schedule patient procedures.• Administer all pre-medications and instructions for upcoming exams.• Roomed, changed, and obtained vitals on patients.• Assisted technologists to position and prepare patients during procedures.• Confirm that insurance authorizations are approved. • Obtain patients personal/medical information and update all patient accounts. • All clerical duties including, but not limited to filing, copying, data entry. • Field and handle patient complaints.• Answer a high volume of phone calls daily, directing calls to the appropriate departments.• Place orders for patients to obtain their medical records and images.• Monitor incoming faxes in order to acquire doctor’s orders for patients. Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Agent/PBX Controller

  • Sep 2011 - Mar 2012

  • Awarded the Five-Diamond Service Award. • Responsible for the accurate, courteous and efficient check-in/check-out of hotel guests. • Be well versed with all events, conferences, special offers that were occurring at the hotel each day. • Answer, coordinate, and Dispatch all internal and external guest requests to the appropriate staff/departments. • Following up with each department and guest within the hotel to assure requests have been fulfilled to Ritz-Carlton standards. Show less



Association of Hole in the Wall Camps

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Team Lead Manager

  • May 2010 - Aug 2011

  • Supervised approximately 13 full time staff members, 12 volunteer staff, and 40 chronically ill children (age 7-16) each week. Medical conditions included cancer, epilepsy, sickle cell anemia, autism, diabetes, juvenile rheumatoid arthritis, congenital heart problems, craniofacial, kidney disorders, HIV/AIDS, cystic fibrosis, and spina bifida. • Train all staff and volunteers on company policies and procedures, as well as techniques and situational responses to issues that may arise when working with children with certain health conditions. • Responsible for all direct patient care including medications, monitoring that each child received necessary infusions/dialysis from nursing staff when necessary. • Accompanied children to the hospital to receive any necessary further medical care. • Aided in all personal hygiene for children needing assistance with bathing, clothing, changing of catheters, ect. • Acted as the first responder for any and all medical emergencies. • Organizing and facilitating weekly meetings with all staff to motivate and inform them of any new policies or procedures being instated and plan for the upcoming week. • Embody the core values, mission, and standards of the association for staff and volunteers. • Welcome all children and parents onto property, answering any questions they may have, and sharing with them the spirit and values of the organization. • Plan, organize, and facilitate group activities for all staff and children. • Coordinate and orchestrate the departure of all ~160 children off of campgrounds at the end of their stay. • Writing and conducting formal evaluations for each staff member and child. • Filling out and maintaining paperwork/forms associated with camp procedures. • Conducting phone calls to parents, answering any questions or concerns they may have. • Prepared schedules, medical reports, and evaluations for staff in conjunction with the children medical needs for each week. Show less