Administrative Assistant

• Sep 2023 - Present

Senior Training Analyst

• Feb 2017 - Jan 2020

• Project Leadership: SAP Success factors - LMS implementation, responsible for the business area process description "As Is", reviewing and approving the system design and integration done by the IT team "To Be" according to the business needs; Team tasks and risks management. Participation in its roll-out. Treating and processing training data for upload.• Responsible for managing the LMS environment. Uploading e-learnings, treating complains and doubts of the scenario with over 13.000 employees. Preparing reports and KPI's monthly.• Training Program for Costumer Service Departments development, observing the rules of the energy's sector and company strategies. Show less

Intermediate Quality and Training Analyst

• Feb 2013 - Feb 2017

• Creation and execution of Annual Attendance Training Plan for customer service center.• International and National Benchmarking with companies from the Energy Sector.• Train users for SAP data migration projects, new structures, services and attendance instructions.

Junior Commercial Analyst

• Apr 2006 - Feb 2013

• Analysis and management of costumer pool's energy contracts, complains and requests by phone/email. Ensure their knowledge about rules and best contract deals.

Student Internship

• Apr 2005 - Apr 2006

• Internship at Financial Department issuing co-participation bills to the Iguatemi Malls' stores. • Internship at Financial Department issuing co-participation bills to the Iguatemi Malls' stores.

Administrative Assistant

• Aug 2003 - Apr 2005

• Receptionist, working with multi-line phone system, routing calls, delivering messages to staff, distributing office mail and greeting visitors. • Inventory and report of products in stock. • Receptionist, working with multi-line phone system, routing calls, delivering messages to staff, distributing office mail and greeting visitors. • Inventory and report of products in stock.