Experience

Erste Bank Hungary

• Hungary
• Banking
• 1 - 100 Employee

• Customer Experience Manager

  • Oct 2019 - Present

  Duties:- Facilitating workshops- Creating customer journeys- Analyzing data- Creating and doing presetations- Supporting branch managers and other departments - Discovering customer pain points within branches- Making suggestions to improve customer experience- Creating tools that supports colleagues to make better experiences for customers- Developing CX culture within the organisation- Mentoring trainees Duties:- Facilitating workshops- Creating customer journeys- Analyzing data- Creating and doing presetations- Supporting branch managers and other departments - Discovering customer pain points within branches- Making suggestions to improve customer experience- Creating tools that supports colleagues to make better experiences for customers- Developing CX culture within the organisation- Mentoring trainees



Brandcontrol

• Hungary
• Design
• 1 - 100 Employee

• Account Manager Assistant

  • May 2018 - Oct 2019

  Duties: - Keeping daily contact with customers and subcontractors- Translating customers’ needs into projects’ objectives- Giving directions for graphic designer to achieve the best possible outcome for each projects- Understanding customers’ needs- Understandig the businesses of customers- Writing briefs for the team- Managing projects from the beginning to the end- Liaising with the customers and the team Duties: - Keeping daily contact with customers and subcontractors- Translating customers’ needs into projects’ objectives- Giving directions for graphic designer to achieve the best possible outcome for each projects- Understanding customers’ needs- Understandig the businesses of customers- Writing briefs for the team- Managing projects from the beginning to the end- Liaising with the customers and the team



Crystal Nails

• United Kingdom
• 1 - 100 Employee

• Print Operator

  • Jun 2015 - Sep 2016

  Duties:-Monitoring the resources of the printing-house-Taking and collecting orders-Keeping contact with different parts of the organisation and also with customers-Managing time and resources in order to meet all deadlines-Solving emerging problems-Creating smaller graphics by using Adobe Photoshop, Illustrator and CorelDraw-Collaborating colleagues within different projects Duties:-Monitoring the resources of the printing-house-Taking and collecting orders-Keeping contact with different parts of the organisation and also with customers-Managing time and resources in order to meet all deadlines-Solving emerging problems-Creating smaller graphics by using Adobe Photoshop, Illustrator and CorelDraw-Collaborating colleagues within different projects