​Growth Strategist

• Mar 2023 - Present

Growth Specialist

• Nov 2022 - Feb 2023

Sales Development Representative

• Aug 2022 - Oct 2022

SDR Intern

• Jun 2022 - Aug 2022

Learning all the core skills to become SDR in an 8-week program taught by the best leading industry professionals who are experts in their field. ● Understand what Saas is and day-to-day responsibility as an SDR. ● Learning different ways of outreaching prospects such as cold calling, cold email and social selling ● Understand why a personal brand is important to build and how to utilise it. ● Know how to use effective tools that will help prospects and help you to win new business Show less

Project Manager

• Nov 2021 - Jun 2022

● Generating and managing own pipeline by researching through, a news feed, LinkedIn or search engines like Google or Bing. ● Targeting businesses that are in a rage between $50m - $500m or more in the qualified industry who will have suppliers, services providers and sub-contractors ● Reaching out to C-Suite via cold calling and cold email to set up appointments. ● Managing projects and qualifying supplier lists provided by featured companies to target decision-makers. ● Selling advertisement packages to suppliers and closing deals to generate revenue. ● Carrying out admin in the morning and making sure everything is on track. Show less

Customer Success Manager

• Jul 2020 - Mar 2021

● Retaining customers and bringing them back to business ● Managing the global support service team and making sure that quality service is provided to customers. ● Handling complaints from clients and providing the best solution to resolve the problem. ● Work across the whole globe to make sure client enquiries or complaints are being dealt with and resolved. ● Take full control and responsibility of the situation to help improve client relationships and report to the customer experience manager. ● Taking outstanding balances that clients have and updating payment information ● Improving relationships with businesses across the globe. ● Upselling products and reaching monthly targets of £20k on outbound, cold calling and cold emailing. ● Make sure that targets are hit every month for sales etc ● Listening to calls from the sales agent or service team to make sure that nothing has been said wrong if customer raisers complain. ● Making a minimum of 100 calls a day. ● Negotiating sales with business owners and using sales tactics to close the deal. ● Be organised and make sure all the tasks, follow-ups or any cases are being completed. ● Training new members of the team and helping them out throughout the day Show less

Sale Negotiator

• Oct 2019 - Jul 2020

● Carrying out admin work across the company to help out customer service with any delivery issues or payments etc. ● Setting up payment plans like direct debits and taking payments over the phone from customers for any overdue invoices or products. ● Upselling additional products for customers to generate more business for the company. ● Negotiating prices with customers or syndicate groups to bring on new business. ● Placing orders for massive group buying that need specific requirements. ● Hitting monthly targets that are set by exceeding them. ( £678k made in 5 months ) ● Always proactive within the company to learn and keep progressing. ● Taking inbound calls and proactively making outbound to existing customers to bring them back to business. ● Providing a financial solution to customers who had outstanding balances and keeping a close relationship with credit control and other departments across the whole company. ● Maximizing margin on every opportunity when speaking to customers and providing them with a daily price. ● Follow up with a quote that has been arranged with the customer as well as provides new quotes from generating data to bring a customer back to business Show less

Digital Marketing Specialist

• Dec 2017 - Dec 2019

● Building marketing campaign for SEO or social media advertisement ● Do marketing research to understand competitor growth ● Research keywords that can help to increase ranking on search engine ● Build a retargeting campaign around an audience that displayed interest in the product ● Maintain website and run through analytics to understand data better ● Building marketing campaign for SEO or social media advertisement ● Do marketing research to understand competitor growth ● Research keywords that can help to increase ranking on search engine ● Build a retargeting campaign around an audience that displayed interest in the product ● Maintain website and run through analytics to understand data better

Sales Consultant

• Jun 2019 - Sep 2019

● B2C telesales role, selling holiday packages to customers on behalf of holiday resorts. ● Currently exceeding sales targets for the month (£98,000 per month) – currently sold £140,000 in July. ● Upselling additional cancellation and holiday insurance to customers, increasing customer spending. ● Outperforming conversion rates on insurance (12% and 22%) – averaging 50% conversion for the month. ● Proactively calling customers back who have started the booking process, closing extra sales. ● Overcoming objections by understanding the reservation, highlighting benefits and securing sales. ● Quickly building rapport with customers, developing trust and interest, and increasing profit generated. ● Proactively developing product knowledge, utilizing this to book holidays that match customer needs. ● Understanding customer budget spending, managing customer expectations, and closing sales within budget. ● Supporting other members of staff by training them on selling techniques, to increase customer spending. Show less

Salesperson

• Jan 2018 - Jun 2019

● High-volume outbound calling (approx. 500 per day) gathering information about their challenges. ● Developed rapport with customers quick to increase the level of trust, and to gather the most information. ● Proactively increased service knowledge, to provide additional support to the public, increasing sales. ● Handled objections, understood the reasons, explained the purpose of the call, gaining information. ● Trained new employers showing them how to complete sales over the phone, explaining how to close ● sales and increased profit. ● B2C telesales position, working in high-pressure environments, booking appointments with field agents. ● Developed rapport effectively with customers, generating trust and interest, securing profit Made. Show less

Trainee Manager

• May 2016 - May 2017

● F2F sales position, working on behalf of Hello Fresh, TalkTalk and Charities to increase subscriptions. ● Exceeded subscription targets of three per day, consistently hitting nine per day. ● Proactively sourced additional sales opportunities by approaching large groups, generating extra sales. ● Generated rapport with customers efficiently, developing interest, and increasing subscriptions sold. ● Developed in-depth knowledge, conducting independent research, using what is learnt to secure sales. ● Attended events, and meetings with key stakeholders of organisations that were being represented. ● Interviewed and recruited new members of staff, providing coaching to improve sales made. ● Networked with key external stakeholders on behalf of the company to generate extra business ● Running business trips to help other officers and develop their staff members. Show less

Gym Instructor/ Personal Trainer

• Sep 2014 - Jun 2016

● Supervise the gym floor and make sure everything is looked after ● Create workout plans for gym members to help them achieve goals ● Train people throughout the program ● Make sure the equipment are clean and fully functional ● Supervise the gym floor and make sure everything is looked after ● Create workout plans for gym members to help them achieve goals ● Train people throughout the program ● Make sure the equipment are clean and fully functional