BPM and Training Logistic Manager

• May 2021 - Present

Key Responsibilities: - Development and implementation of standards in the enterprise in the field of process management - Control and supervision over the implementation of business processes in the company - Support for selected departments in the scope of describing / creating processes - Analysis of business processes and identification of areas for optimization and standardization in processes - Cooperation with other departments in the field of improving business processes - Inventory of the company's business processes - Process mapping and improvement - Development of operational documentation (process cards, procedures and instructions) for business processes; - Support in creating internal procedures and internal policies in the company - process / procedure cards - Conducting training courses for employees in the field of business process management - Responsible for customer services and organization of the accredited training courses for IT experts - Coordinating training projects (open training courses, in - house training and live online sessions) - Managing entire training process for clients - Direct cooperation with board of directors - Management and logistics of the course material around the globe (Netherlands, Germany, UK, USA, France, Austria, Sweden, Norway) - Arrangements of the conference rooms, hotels acc to the customer requirements - Ensuring the highest quality of the course curriculum (sourcing and booking, ordering, arranging timely distribution to the venue) - Coordination of the finance expenses through close assistance with finance department in order to properly ensure payments acc to selling conditions - Develops relevant content topics to reach the target customers - Analyze key metrics - Work closely with the content team to assist in the conceptualization and execution of campaigns that reinforce brand - Monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns

Business Process Management Director

• Feb 2021 - Nov 2021

Training Logistics Manager

• Mar 2019 - Nov 2021

Training Coordinator

• Sep 2016 - Mar 2019

Architecture Center Ltd provides consultancy and training services in the following areas: enterprise architecture, business processes management and IT systems integration.Through implementation of proven world-class methodology we support our clients in establishing and achieving their business goals.Our team is comprised of highly experienced consultants and trainers.Architecture Center is The Open Group® member. We offer accredited TOGAF® 9.2 Foundation and Certified (Level 1 and 2), IT4IT™ Foundation (Level 1) and ArchiMate® 3 training courses.Key Responsibilities:- responsible for customer services and organization of the accredited training courses for IT experts (TOGAF® 9, ArchiMate® 3.0, IT4IT®, Leading SAFe® 4.5)- coordinating training projects (open training courses, in - house training and live online sessions)- managing entire training process for clients- responsible for partnership management on Polish market- management and logistics of the course material around the globe (Netherlands, Germany, UK, USA, France, Austria, Sweden, Norway)- arrangements of the conference rooms, hotels acc to the customer requirements- ensuring the highest quality of the course curriculum (sourcing and booking, ordering, arranging timely distribution to the venue)- direct cooperation with board of directors- coordination of the finance expenses through close assistance with finance department in order to properly ensure payments acc to selling conditions- takes ownership over the day-to-day interaction between our brands and our users via social media channels (Google + , Facebook)- develops relevant content topics to reach the target customers- create and manage all published social content (images and written)- analyze key metrics- work closely with the content team to assist in the conceptualization and execution of campaigns that reinforce brand- monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns

Public Sector Specialist

• Jan 2007 - Aug 2016

- Leading of the complex projects related to competitive tendering - Preparation and Service of the invest process for Road cases and Road lighting. - Gathering of the funds from external parties - Concept creation of rebuilding the damaged infrastructure by natural disasters, process operation - Leading of geodesy cases: divisions and real estate distinguishing ----------------------------------------------------------------------------------------------------------------- - kompleksowe przygotowania i obsługa zamówień publicznych od strony zamawiającego, - przygotowanie i obsługa procesu inwestycji dla zadań drogowych i oświetlenia ulicznego, - pozyskiwanie pieniędzy ze środków zewnętrznych dla inwestycji drogowych, - opracowanie koncepcji odtworzenia infrastruktury zniszczonej przez klęski żywiołowe i prowadzenie procesu pozyskania środków, nadzór nad realizacją, - obsługa spraw geodezycjnych: podziały i rozgraniczenia nieruchomości

Marketing and Sales Specialist

• Feb 2006 - Dec 2006

– koordynacja działu sprzedaży, serwisu i magazynu– zamawianie komponentów– analiza rynku i ofert konkurencji – tworzenie ofert handlowych w oparciu o standardy firmy oraz potrzeby klienta,– pozyskiwanie nowych klientów– przygotowanie zestawienia do księgowości (faktury, dokumenty dostawy),– przygotowanie raportów sprzedażowych – analiza wyników sprzedaży,– fakturowanie sprzedaży,– obsługa klientów indywidualnych,– monitorowanie stanów magazynowych, stała kontrola magazynów,– aktywny wkład w tworzeniu dobrego wizerunku firmy.

Sales Specialist at HSI Sp. z o.o.

• Nov 2004 - Jan 2006

– analiza rynku i ofert konkurencji – tworzenie ofert handlowych w oparciu o standardy firmy oraz potrzeby klienta,– realizowanie planów sprzedażowych,– pozyskiwanie nowych klientów– przygotowanie zestawienia do księgowości (faktury, dokumenty dostawy),– przygotowanie raportów sprzedażowych – analiza wyników sprzedaży,– fakturowanie sprzedaży,– obsługa klientów indywidualnych,– monitorowanie stanów magazynowych, stała kontrola magazynów,– aktywny wkład w tworzeniu dobrego wizerunku firmy.

Referent

• Jul 2003 - Jul 2004

- obsługa informatyczna programu AJAX - obsługa informatyczna programu AJAX