Sales Support & Customer Service Specialist

• Nov 2022 - Present

I provide customer service I provide customer service

Office Supervisor

• Oct 2021 - Sep 2022

I organized a reception work for 11 companies. I provided direct, electronic and telephone service for employees and guests. I developed and updated operating instructions. I provided cooperation with suppliers in the field of meeting and transport services. I managed registration and distribution processes in the field of incoming and outgoing mail. I organized an inventory in the administrative field. I provided cooperation with service recipients in the field of removing the effects of building faults. I initiated and implement projects to improve processes by selecting and implementing application and practical solutions. I supervised the implementation of administrative purchases. Show less

Coordinator at Mail and Shipping Team

• Jan 2020 - Jan 2021

I carry out processes, develop and implement: solutions, improvements and applications in administrative areas I create procedures in administrative areas I organize and improve cooperation with service providers I create and coordinate administrative budgets I analyze costs and conduct financial audits I perform the tasks of an attorney in terms of ensuring accessibility to people with special needs I carry out processes, develop and implement: solutions, improvements and applications in administrative areas I create procedures in administrative areas I organize and improve cooperation with service providers I create and coordinate administrative budgets I analyze costs and conduct financial audits I perform the tasks of an attorney in terms of ensuring accessibility to people with special needs

Mail and Shipping Manager

• Apr 2019 - Aug 2019

Managing the team Ensuring quality and timekeeping Establishing internal processes Supplier negotiation and bids management Establishing and implementing solutions, improvements in aplications in regards to document circulation and archiving for institutional Clients. Team induction, training and development Managing the team Ensuring quality and timekeeping Establishing internal processes Supplier negotiation and bids management Establishing and implementing solutions, improvements in aplications in regards to document circulation and archiving for institutional Clients. Team induction, training and development

Mail and Shipping Manager

• 2007 - 2018

Managing the team Ensuring quality and timekeeping Establishing internal processes Supplier negotiation and bids management Creating budgets Monitor changes to mail and shipping regulations Implementing GDPR within mail circulation Representing the company in cooperation with national post operator - Poczta Polska Establishing and implementing solutions, improvements, aplications and program environment in regards to document circulation and archiving (incl. CRM, Ascent Capture, Kofax) Team induction, training and development Processing complaints Show less

Client Relationship Specialist

• 2002 - 2007

Written and verbal communication with clients Technical support to the Call Center team and new employee induction Creating and continuously updating client FAQ database Actively participating in establishing service SLAs Supervising the document circulation processes Preparing corporate shipments I checked the compliance of transaction confirmations with investment funds Written and verbal communication with clients Technical support to the Call Center team and new employee induction Creating and continuously updating client FAQ database Actively participating in establishing service SLAs Supervising the document circulation processes Preparing corporate shipments I checked the compliance of transaction confirmations with investment funds

Customer Service

• 2001 - 2002

I checked the compliance of transaction confirmations with investment funds I prepared a project for a pension fund in the scope of service templates and process mapping I checked the compliance of transaction confirmations with investment funds I prepared a project for a pension fund in the scope of service templates and process mapping

Senior customer service specialist

• 1999 - 2001