Help Desk Engineer

• Apr 2022 - Present

• Create user accounts for Debt Management system. • Assign roles and grant access to Debt Management system. • Triage and create problem tickets utilizing SysAid for problem resolution • Provide systems support for Debt Management system for debt processors and Department of Education • Provide tier 1 support to ends user connecting to CITRIX environment. • Provide password reset support to end user and borrowers on DMCS and borrower website • Create ID's and supported ID's for RSA tokens • Provide tier 1 support to ends user connecting to VPN Show less

CSC Data Systems and Technology Coordinator Assistant

• Jan 2022 - Apr 2022

Manage Help Desk tickets in a timely manner. Respond to customer issues via phone, email and computer chat. Provide customer assistance. Document customer interactions. Run diagnostics to resolve customer reported issues. Escalate issues to the next Tier with next level of difficulty. Manage Help Desk tickets in a timely manner. Respond to customer issues via phone, email and computer chat. Provide customer assistance. Document customer interactions. Run diagnostics to resolve customer reported issues. Escalate issues to the next Tier with next level of difficulty.

Help Desk Analyst

• Jan 2022 - Apr 2022

Information Technology Apprentice

• Sep 2021 - Apr 2022

Sales/Service Representative II

• Oct 2019 - Jan 2021

Meet new business production goals and objectives as established. Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Marine Dealers, etc. Establish and help clients underwrite insurance policies and process insurance claims. Treat each customer contact as a cross and up-sell opportunity including financial products. Thoroughly understand and follow all underwriting, rating and compliance requirements. Meet new business production goals and objectives as established. Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Marine Dealers, etc. Establish and help clients underwrite insurance policies and process insurance claims. Treat each customer contact as a cross and up-sell opportunity including financial products. Thoroughly understand and follow all underwriting, rating and compliance requirements.

Publicity/Department Assistant

• Aug 2018 - Jun 2019

The Publicity Assistant is responsible for providing support for the Theatre/Dance department via coordination, administration, and delivery of publicity communications and materials to internal and external groups.

Help Desk Support Assistant

• Aug 2017 - Jun 2019

Responsible for setting up, installing, operating, testing, repairing and troubleshooting audio and video equipment.

Audio Engineer

• Aug 2018 - Aug 2018

Audio Engineer must mix, record, and edit voice, music, and sound effects using analog and digital sound and recording equipment and software during production and post-production.

Radio Host (Frostburg Student Radio)

• Jan 2018 - Aug 2018

Radio Host must Engineer and operate a control board; compile, write, and develop material for Frostburg State students to listen to; Creating set-ups and transitions for radio show and show knowledge and enthusiasm about and for the music that is played.