VMware Engineer

• May 2023 - Present

Team Lead / Engineer

• Jan 2022 - Apr 2023

Duties: - Being the escalation point for our team members; attending customer meetings; working closely with the business to provide feedback and context on customer issues and case trends; - operational management (creating an efficient way of tickets distribution, ensure SLAs and main support metrics are met);- onboard and teach new employees to the ION department for offshore.

Network Support Engineer

• Sep 2020 - Jan 2022

Duties: - Processing the queue of managed support tickets; diagnosing and resolving faults with network equipment (routers, wlc, switches) and virtualization VMware ESXi and Center; - resolve issues with ISP in all points (DC, Stores); - maximizing network performance through ongoing monitoring and troubleshooting.

Information Technology Support Specialist

• Dec 2019 - Aug 2020

- Imaging, configuring and installing systems issued to users, decommission retired systems; - updating inventory records via IT Asset management system; - installing, Managing, and Configuration Windows Operating System; - managing hardware and software inventory and ensure the inventory is up to date. - Imaging, configuring and installing systems issued to users, decommission retired systems; - updating inventory records via IT Asset management system; - installing, Managing, and Configuration Windows Operating System; - managing hardware and software inventory and ensure the inventory is up to date.

Photographer

• Sep 2018 - Feb 2019

Deputy CEO

• Aug 2015 - Aug 2018

Duties: Successfully completed 2017 audit without negative findings; facilitated and directed 5 system administrator and 2 programmers on a daily basis in regards to proficient customer service; organized, and effectively lead subordinate employees to ensure revenue growth and upbeat; grew top-line sales by 10% through improved reliability of customer service; performs other duties as assigned by the CEO. Duties: Successfully completed 2017 audit without negative findings; facilitated and directed 5 system administrator and 2 programmers on a daily basis in regards to proficient customer service; organized, and effectively lead subordinate employees to ensure revenue growth and upbeat; grew top-line sales by 10% through improved reliability of customer service; performs other duties as assigned by the CEO.

Engineer Monitoring Department (1st Line Support)

• Feb 2015 - Aug 2015

Responsibilities: On-line support; Keeping current documentation; Solving problems lying within the competence of 1 line of support. Provide day-to-day support operations. Responsibilities: On-line support; Keeping current documentation; Solving problems lying within the competence of 1 line of support. Provide day-to-day support operations.

Network Engineer

• Jul 2014 - Dec 2014

Responsibilities: Configuring network equipment Cisco, Allied Telesis. Preparation commercial offers for the customer. Technical specification calculation. Performing pre-sales activities with vendors. Introducing solutions to the customers. Responsibilities: Configuring network equipment Cisco, Allied Telesis. Preparation commercial offers for the customer. Technical specification calculation. Performing pre-sales activities with vendors. Introducing solutions to the customers.

Regional service manager

• Mar 2012 - Mar 2013

Tasks/Responsibilities: Realization of service development in Kriviy Rig New service presentation to personal of seven Foxtrot shops Help-desk of technical questions record keeping Client support through TeamViewer, cell phone and at personal meeting Achievements: The growth of good clients’ responses and 20% sale growth of services Personal readiness of Foxtrots shops to “hot season” of sales Tasks/Responsibilities: Realization of service development in Kriviy Rig New service presentation to personal of seven Foxtrot shops Help-desk of technical questions record keeping Client support through TeamViewer, cell phone and at personal meeting Achievements: The growth of good clients’ responses and 20% sale growth of services Personal readiness of Foxtrots shops to “hot season” of sales