Experience

InterContinental New York Barclay

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Sales Manager

  • Dec 2022 - Present

• Sales Coordinator

  • May 2022 - Dec 2022

  JOB OVERVIEW: Coordinate services for clients and in-house guest and provide administrative and sales support for the department.DUTIES AND RESPONSIBILITIES:• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.• Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports.• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.• Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.• Regularly follow-up to ensure set-up requirements meet client needs.• Perform other duties as assigned (guest room tours, property tours, special guest requests,maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.) Show less



Connections

• Belgium
• Travel Arrangements
• 100 - 200 Employee

• Shop Manager

  • Mar 2016 - Feb 2022

• Assistant-Shopmanager

  • Aug 2015 - Mar 2016

• Travel Agent

  • Oct 2014 - Jul 2015

  - Plan and sell transportations, accommodations, insurance and other travel services- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations- Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers- Book transportation, make hotel reservations and collect payment/fees- Use promotional techniques and prepare promotional materials to sell itinerary tour packages- Deal with occurring travel problems, complaints or refunds- Attend travel seminars to remain updated with tourism trends- Enter data into our software and maintain client files- Network with tour operators- Maintain statistical and financial records- Meet profit and sales targets Show less



Hotel Arts Barcelona

• Spain
• Hospitality
• 200 - 300 Employee

• Food and Beverage server

  • May 2014 - Aug 2014

  - Prepare the room and the tables for the service. - Offer a service of a quality. - Help to present the menus, daily specials, drinks etc … - Take orders from the hotel guests. - Serve the dishes. Clear the tables if necessary. - Check and manage stocks of raw materials. - Optimize the supply chain if necessary, in particular by signaling the products arriving out of stock. - Respect the health and safety rules in force at the establishment. - Prepare the room and the tables for the service. - Offer a service of a quality. - Help to present the menus, daily specials, drinks etc … - Take orders from the hotel guests. - Serve the dishes. Clear the tables if necessary. - Check and manage stocks of raw materials. - Optimize the supply chain if necessary, in particular by signaling the products arriving out of stock. - Respect the health and safety rules in force at the establishment.