Experience

App Academy

• United States
• Software Development
• 200 - 300 Employee

• Admissions Specialist II

  • Jun 2021 - Present

  SCOPE: Joined as Admissions Specialist and PROMOTED within first seven months to Admission Specialist II. Manage and optimize multi channel lead generation aimed at recruiting and enrolling students into App Academy. Collaborative role with responsibility to optimize conversion to enrollment of prospective students. Guide students through all phases of enrollment.HIGHLIGHTS:-Leadership: Lead new admission specialist training sessions. Train on company policies, industry information, enrollment procedures and how to maximize enrollments and conversions.-Mentorship: Mentor new hires. Serve in coaching role to develop and build skills needed to be successful in new roles.-Innovation: Built out part time admissions processes.-Collaboration: Work with multiple internal stakeholders on program design improvements, problem resolution, and process enhancements.-Recruit and coach prospective students on application and interview processes.-Perform significant and impactful outreach to prospective students via phone, email, SMS, and Zoom.-Manage and host virtual events.



BloomTech

• United States
• E-learning
• 200 - 300 Employee

• Enrollment Advisor

  • Jan 2021 - May 2021

  -Recruited and coached prospective students through the application and enrollment process.-Performed significant outreach via phone, email, SMS, Zoom, etc.-Managed and hosted virtual admission events-High Performer: Consistently led team in outreach and enrollments. -Recruited and coached prospective students through the application and enrollment process.-Performed significant outreach via phone, email, SMS, Zoom, etc.-Managed and hosted virtual admission events-High Performer: Consistently led team in outreach and enrollments.



Jet black

• Customer Experience Quality Assurance Manager

  • May 2019 - May 2020

  SCOPE: -Joined as customer experience agent and PROMOTED 3 TIMES in less than two years. Oversaw live operations and quality customer service delivery for all interactions between agents and members, including quality review of offers sent to members. Delivered immediate feedback to both U.S.-based and international agents, managing all escalations, interfacing with logistics to manage orders, and tracking problem orders and delays.HIGHLIGHTS:-Created training materials and curriculum using process map of existing, disparate knowledge to integrate into single, cohesive training program deployed across the U.S. and India.✓Reduced new agent integration and skills ramp up time by 50%.-Collaborated cross-functionally with product team to create technology-driven solution to report delayed orders, reduce redundancies, and standardize reporting process. ✓Reduced time to resolve delays by 50%, enabling agents to focus on additional projects.-Promoted exceptional customer service and out-of-the-box thinking to solve membership problem with delayed order impacting a young child leaving for camp the next day.✓Sourced new item locally and hand-delivered to customer, driving high-level customer experience and winning multiple referrals.

• Senior Customer Experience Agent

  • Jan 2019 - May 2019

• Customer Experience Agent II

  • Sep 2018 - Jan 2019

• Customer Experience Agent

  • May 2018 - Sep 2018



Equinox

• United States
• Health, Wellness & Fitness
• 700 & Above Employee

• Front Desk Associate

  • Nov 2015 - May 2018

  • Served as the first point of contact for Equinox members who have issues, questions or concerns.• Identified potential recurring clients and sell them massage packages, thus guaranteeing their long-term business. • Assisted the Managers with daily office work to ensure the club runs efficiently in order to meet the standards expected from Equinox members. • Served as the first point of contact for Equinox members who have issues, questions or concerns.• Identified potential recurring clients and sell them massage packages, thus guaranteeing their long-term business. • Assisted the Managers with daily office work to ensure the club runs efficiently in order to meet the standards expected from Equinox members.



The Daily Juice

• Script Writer/Producer

  • Feb 2015 - Nov 2015

  • Assisted company’s Founder on day-to-day production and business decisions.• Developed ways to efficiently run the production schedule in an effort to maximize content and minimize costs.• Wrote scripts for a weekly YouTube channel.• Created interesting and compelling narratives based off of topics requested by the channel’s founder. Examples include video games, new technologies, and pop culture.• Helped to expand the sites outreach through social media garnering over 10,000 views in a 24­hour period.



Speechmaker Productions

• Executive Assistant

  • Nov 2014 - Feb 2015

  • Provided personal and professional assistance to Writer/Producer Roger Wolfson.• Supported active development of one-­hour drama in association with Universal Cable Productions; took notes and coordinated with additional producers and creative executives. • Provided personal and professional assistance to Writer/Producer Roger Wolfson.• Supported active development of one-­hour drama in association with Universal Cable Productions; took notes and coordinated with additional producers and creative executives.



WWE Studios

• Script Coverage Writer

  • Jan 2014 - Jan 2015

  • Prepared script coverage and analysis of feature screenplays as a freelance writer.• Responsible for finding appropriate material to act as a star vehicle for WWE wrestling superstars. • Prepared script coverage and analysis of feature screenplays as a freelance writer.• Responsible for finding appropriate material to act as a star vehicle for WWE wrestling superstars.



SMS Talent, Inc.

• United States
• Entertainment
• 1 - 100 Employee

• Executive Assistant

  • May 2013 - Nov 2013

  • Assistant to two partners at a boutique talent agency specializing in Film, Television and Theatrical Representation.• Handled heavy phones and rolling calls, maintained detailed call notes, initiated and assisted in conference calls. Managed internal and external traffic and provided detailed responses in a time sensitive manner.• Balanced coverage for two executive desks and offered equal support to both. Managed two executive calendars including scheduling meetings with industry executives and potential clients.• Created and maintained relationships with Casting Directors, Studio and Network Executives, Managers and Talent, followed up on agent pitches with casting offices, and provided clients with appointment information for auditions.• Managed a roster of over 200 clients, created and filed agency contracts, updated client schedules and contact info, ensured that information was current and correct for agents and talent to both perform their duties to ensure successful outcomes.



Impact( Television News Program)

• Journalist - Writer/Producer

  • Aug 2012 - May 2013

  Writer/Producer/Director• Specialized in short documentary programming.• Placed 2nd at the 2014 College Emmy Awards for “The Other Side of Drag.” Writer/Producer/Director• Specialized in short documentary programming.• Placed 2nd at the 2014 College Emmy Awards for “The Other Side of Drag.”



FX

• Entertainment Providers
• 300 - 400 Employee

• Development and Current Original Series Intern

  • Aug 2012 - Dec 2012

  • Supported 10 executives and 15 assistants during pitches, production, and network meetings.• Wrote script coverage and analysis for series development. • Composed analysis on five current series for sale in international markets. • Supported 10 executives and 15 assistants during pitches, production, and network meetings.• Wrote script coverage and analysis for series development. • Composed analysis on five current series for sale in international markets.



NBCUniversal

• United States
• Entertainment Providers
• 700 & Above Employee

• International Series Development Intern

  • Jun 2012 - Aug 2012

  • Acted as second assistant to EVP Deborah Oppenheimer and two other executives. • Researched dozens of potential books and articles for series development.• Evaluated writing samples and identified potential talent. • Acted as second assistant to EVP Deborah Oppenheimer and two other executives. • Researched dozens of potential books and articles for series development.• Evaluated writing samples and identified potential talent.



Annenberg Television & Radio News

• Multimedia Journalist/Reporter

  • Aug 2009 - May 2012

  Collected interviews, wrote copy, located sources, shot footage, and researched stories for both a daily 30 minute newscast in the second largest media market in the country and a daily radio show. Collected interviews, wrote copy, located sources, shot footage, and researched stories for both a daily 30 minute newscast in the second largest media market in the country and a daily radio show.



Yellow Brick Road Productions

• Television Production and Development Intern

  • Jan 2011 - Jun 2011

  • Developed and pitched several original ideas for development. • Drafted daily newsletters for 10 professionals on industry updates.• Reviewed scripts in development and offered notes. • Developed and pitched several original ideas for development. • Drafted daily newsletters for 10 professionals on industry updates.• Reviewed scripts in development and offered notes.



Neon Tommy Digital News

• Political Reporter

  • Aug 2010 - May 2011

  • Tasked with covering the 2010 California Gubernatorial race for a growing site. • Excelled at quick turnaround coverage for events such as live debates and election night results. • Tasked with covering the 2010 California Gubernatorial race for a growing site. • Excelled at quick turnaround coverage for events such as live debates and election night results.