Experience

Marella

• Belgium
• 1 - 100 Employee

• Guest Experience Coordinator

  • May 2021 - Present



Marella Cruises

• Caribbean

• Social & Welfare Host

  • Oct 2018 - Present



Oxfam

• Coordinator

  • Jan 2018 - Present

• Gate Steward Team leader

  • Jun 2007 - Present

  Glastonbury, Nass, Boardmasters, BestivalThe Team Leader/Supervisor is located at the gate for which they hold responsibility and is required to ensure the smooth operation of that area. Responsible for between 4 and 55 people and have a team of up to 3 people to assist. Duties include:• Having a clear understanding of the lay-out of the gate/area and positioning stewards, briefing them on the duties they are to carry out.• Overseeing shift changeover• Ensuring that Stewards are informed of any changes to procedures.• Ensuring that Stewards are monitored and given adequate breaks drinks and refreshments.• Assisting to resolve problems encountered by Stewards.• Maintain communication with the Shift Leader, Gate Office and Comms.• Liaising with the Security Teams, gate monitors, tickets agents and the Police• Monitoring of essential equipment, e.g. Generators and UV lamps.• Maintaining a record of incidents, accidents and shift management.• Assisting ticket holders with their queries.• In the event of a Major Incident, coordinating the Stewards and liaising with the Shift Leader.• Carry out a hazards check of the immediate stewarding environment Show less



Festaff

• Gate Info Hub Supervisor

  • Jun 2015 - Present

  Carfest, T in the Park, Download, Isle Of Wight, Bestival, Love Supreme, Blue Dot, Rewind North and Scotland, • Ensuring safe and reliable supervision of volunteers at major UK music festivals. • Demonstrated resilience and the ability to manage a team of volunteers and SIA security staff while also being customer facing. • Show great communication skills, regularly conversing with other campsite managers, police, event control and first aid/welfare • Assist the Festival Team to set up the gates?info hubs • supply customers with information on all aspects of the event, feeding back up-to-date information to the event management team • Assisting with the processing of customers, placing wristbands safely on wrists of people entering the site in exchange for their ticket, keeping the bands and ticket stubs secure, tallying the stubs and bands at the wristband exchange ensuring festival compliance requirements are met. • Directing campers to less congested areas of the site, keeping fire/access lanes clear, checking on amenities, giving out advice and directions, interacting with customers, helping to create a happy vibrant atmosphere. Show less



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Ski Resort Rep

  • Feb 2018 - Oct 2018



Your Housing Group

• Keyworker Team Leader

  • Dec 2004 - Jan 2018

  JOB PURPOSE: To provide a customer driven approach and focus for the delivery of keyworker accommodation management services to the Group’s keyworker portfolio, ensuring contract compliance and agreed key performance indicators are met. Deliver a comprehensive approach ensuring a methodology of continuous improvement, customer excellence and value for money is adopted. · Day to day management responsibility for optimising the performance of the Group’s Keyworker Team of 11. Leading and developing individuals. · Build and maintain positive and productive relationships with partners through which we deliver and receive services. · Financial management and planning including budget setting and control · To promote a caring, helpful and unbiased attitude towards all tenants and other members of the general public and to maintain an impeccable standard of honesty in all such dealings · To promote and implement the Group’s Equality and Diversity Policy in all aspects of the work and in dealings with outside bodies. Show less



Hyundai Mercury Prize 2017

• London, United Kingdom

• Accreditation Manager

  • Sep 2017 - Sep 2017



One Love Festival

• United Kingdom

• Event Coordinator

  • Sep 2017 - Sep 2017

  On Site Volunteer Manager: • Working alongside the festival organisers to provide a high level of service. • Managing paid and volunteer staff at the event. • Ensuring that all tasks are carried out on time and to a high standard. • Delegating jobs to staff. • Maintaining the welfare of volunteer and paid staff whilst on site. • Managing petty cash. On Site Volunteer Manager: • Working alongside the festival organisers to provide a high level of service. • Managing paid and volunteer staff at the event. • Ensuring that all tasks are carried out on time and to a high standard. • Delegating jobs to staff. • Maintaining the welfare of volunteer and paid staff whilst on site. • Managing petty cash.



Vision Nine

• Boardmasters 2017

• Festival Entrance Manager

  • Aug 2017 - Aug 2017