Experience

Provu

• Brazil
• Financial Services
• 100 - 200 Employee

• Operational Risk Analyst

  • May 2022 - Present

  Direct report to GRC executive officer and management. Gather and analyze information, formulate and test hypotheses, develop and communicate recommendations risk-based methodologies to support top management-level strategic decisions; Track and advise on the implementation of preventative/corrective actions and controls; KPI operational risk indicator, capital risk;

• Customer Support Analyst

  • May 2021 - Apr 2022

  Direct report to customer experience management. Loan and bnpl services case resolution; High ticket responses (Brazilian Central Bank, Consumer Protections and Defense Department, Ombudsman and Reclame Aqui); KPI High ticket tracker



C&C Casa e Construção

• Brazil
• Retail
• 700 & Above Employee

• Supply Chain Assistant

  • Jun 2019 - Mar 2020

  Direct report to supply chain coordinator and supervisor. Analysis of main site orders; Order shipping from store inventory items to warehouse; KPI trade daily tracker, customer order cycle time, fill rate; Direct report to supply chain coordinator and supervisor. Analysis of main site orders; Order shipping from store inventory items to warehouse; KPI trade daily tracker, customer order cycle time, fill rate;



R-eShop

• São Paulo, Brasil

• Market Research Assistant

  • Jan 2016 - May 2019

  Direct report to commercial executive officer. SKU registration, product description; KPI of opportunities, average length of the sales cycle, trade taily tracker, product benchmark; Direct report to commercial executive officer. SKU registration, product description; KPI of opportunities, average length of the sales cycle, trade taily tracker, product benchmark;



Fast Shop S/A

• Brazil
• Retail
• 700 & Above Employee

• Administrative Assistant

  • Apr 2013 - Oct 2014

  Direct report to commercial supervisor. SKU registration; Main site product description; KPI operation SLA; Direct report to commercial supervisor. SKU registration; Main site product description; KPI operation SLA;