Level 2 Support Engineer

• Oct 2022 - Present

Support our client CyberArk Support our client CyberArk

System Engineer

• Sep 2019 - Oct 2022

Onsite Engineer Commonwealth Bank Indonesia uses a performance monitoring application, namely, Application Manager ManageEngine Onsite Engineer Commonwealth Bank Indonesia uses a performance monitoring application, namely, Application Manager ManageEngine

System Engineer

• Mar 2019 - Oct 2022

Install, implement, troubleshooting and maintain the products we sell (ManageEngine Solution) Completion of the work presented properly and on time Daily reports of activity at the client to supervisor / manager Proactive to solve any technical case on time and escalate to supervisor if need the assistance Deliver the technical knowledge to the client with good self-presence Install, implement, troubleshooting and maintain the products we sell (ManageEngine Solution) Completion of the work presented properly and on time Daily reports of activity at the client to supervisor / manager Proactive to solve any technical case on time and escalate to supervisor if need the assistance Deliver the technical knowledge to the client with good self-presence

System Operator

• Oct 2016 - Oct 2018

[Formerly known as PT Jasa Teknologi Information IBM] This position is responsible for monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi vendor environment. Typical roles/positions include, but are not limited to, the following: 1. console operations 2. production control 3. print operations 4. change/problem management 5. facility management 6. media library management 7. IO/IAS/Security administration The major responsibilities of the Junior Operator include: *routing problem to higher level support as appropriate * performing I/O (tape and print) duties where appropriate * batch management * performs multiple repetitive tasks or multi-step processes following established procedures. * maintains a working knowledge of the practices and procedures of the activity to which assigned Show less

Data Center

• Oct 2016 - Oct 2018