Experience

Sinch SimpleTexting

• United States
• Advertising Services
• 1 - 100 Employee

• Product Manager

  • Aug 2022 - Present

  Serbia My current challenge is to effectively lead and orchestrate the collaboration of multiple cross-functional teams across diverse time zones, including the US, Europe, and Australia, ensuring transparent and seamless project operations, with all stakeholders well-informed and aligned on project progress. Other achievements include: - Established processes for interaction within a cross-functional team of 11 people and facilitated team events, which increased the transparency of… Show more My current challenge is to effectively lead and orchestrate the collaboration of multiple cross-functional teams across diverse time zones, including the US, Europe, and Australia, ensuring transparent and seamless project operations, with all stakeholders well-informed and aligned on project progress. Other achievements include: - Established processes for interaction within a cross-functional team of 11 people and facilitated team events, which increased the transparency of communication between Engineering, Design, Sales, Marketing, and Customer Success teams. - Standardized development processes, which led to a 50% reduction in time to market. - Launched a project to register numbers in compliance with new regulatory requirements that impacted the entire user journey within the first three months of working at the company. - Achieved a 5% increase in conversion from trial to upgrade, exceeding planned values, and a 3% reduction in user churn. Show less



Tinkoff

• Russian Federation
• Banking
• 700 & Above Employee

• Senior Technical Program Manager

  • Oct 2020 - Aug 2022

  Moscow, Moscow City, Russia - Conducted strategy sessions with C-level stakeholders to understand how to develop the project further. Created quarterly OKRs and roadmaps, prioritized the backlog, and established business processes, which led to achieving committed goals, including a twofold annual growth in the ATM network. - Developed the live operations platform – PLM system, which combined all processes supporting the ATM network (20 services, 400+ users, 4000 ATMs, 15 business processes). This platform automated… Show more - Conducted strategy sessions with C-level stakeholders to understand how to develop the project further. Created quarterly OKRs and roadmaps, prioritized the backlog, and established business processes, which led to achieving committed goals, including a twofold annual growth in the ATM network. - Developed the live operations platform – PLM system, which combined all processes supporting the ATM network (20 services, 400+ users, 4000 ATMs, 15 business processes). This platform automated the support team's work (27% of incidents and 75% of cash collections were resolved without employee involvement), ensuring the SLA level for network availability, considering the constant growth of the ATM fleet. - Presented annual results to the Vice President and gained a threefold increase in the team size from 15 to 50 people (PMs, developers, analysts, QA) for timely achievement of KPIs. - Led project delivery for extensive integration with the Machine Learning system to determine the dates of encashment based on historical data. This decision reduced the cost of encashment by 20%.

• Project Manager

  • Nov 2019 - Sep 2020

  Moscow, Russian Federation - Collaborated with product teams, designers, and business and operations teams to understand customer needs by experimenting and analyzing solutions perfectly tailored to our customers. As a result, we created the best UI/UX interface to achieve в №1 in ATM Customer Experience Rank 2020 by Markswebb. - Collaborated with global vendors - European and Asian vendors, developed processes for bug fixing, and agreed on exclusive prices for new software versions.

• System Analyst

  • Oct 2017 - Nov 2019

  Moscow, Russian Federation - Analyzed 150+ features connected with ATMs: payments, implementing new vendor models, API integrations, push notifications, and many others.