Experience

Ingresso.com

• Brazil
• Technology, Information and Internet
• 1 - 100 Employee

• Analista de suporte júnior

  • Mar 2023 - Present



VENCO CSTI

• Brazil
• Information Technology & Services
• 1 - 100 Employee

• IT Support Specialist at Venco CSTI

  • Oct 2021 - Oct 2022

  • Provision of services to the BMA corporate customer; •Support Level 1; •Installation of office software and applications; • Profile configuration in AD: Password reset; Changing the user's login time; Inclusion in group policies; • Support Microsoft Office 365 tools; Installation of the package and necessary add-ons, settings regarding the synchronization of imanage along with office 365. • Image configuration (GED) ; Granting/Revoking/Unlocking/Archiving documents; • Zoom tool support and guidance, webex, teams; •Creation of Videoconference rooms: Zoom; webex; teams; •Installation of digital certificates; • Installation of PJE; •Mapping of directory, printer and scanner; • VPN tools: Global protect and Citrix; Show less



ZOOMtecnologia

• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee

• • May 2021 - Oct 2021

  • Provider of support service for the BNDES project; • Remote service n1 to users; • Receive, classify, analyze and resolve user requests; • Clarify doubts and provide guidance regarding the use; • Installation and configuration of software, applications and programs; • Remote intervention in ICT equipment; • Make a proper record of incidents, problems or changes; • Office 2013 and 2016 package configuration; • Configuration and support in the IBM Lotus Notes e-mail client; • Remedy ticketing system (BMC software); • Windows 7 and 10 Technical Support; • Granting/revoking access via Rundeck (automated system integrated with other bank systems); • Creation of requests in SAP; • Installation and configuration of software in general; Show less

• • Oct 2020 - Apr 2021

  • Provider of support service for the BNDES project; • Remote service n1 to users; • Receive, classify, analyze and resolve user requests; • Clarify doubts and provide guidance regarding the use; • Installation and configuration of software, applications and programs; • Remote intervention in ICT equipment; • Make a proper record of incidents, problems or changes; • Office 2013 and 2016 package configuration; • Configuration and support in the IBM Lotus Notes e-mail client; • Remedy ticketing system (BMC software); • Windows 7 and 10 Technical Support; • Granting/revoking access via Rundeck (automated system integrated with other bank systems); • Creation of requests in SAP; • Installation and configuration of software in general; Show less



Central 24 Horas

• Brazil
• Information Technology & Services
• 100 - 200 Employee

• Support Technician

  • Jun 2018 - Jun 2020

  Level 1 Technical Support, Ticket Monitoring and Scheduling. AVAYA Telephony system configuration. Basics in SQL, Html, c / c ++. Brief experience with Active Directory, DNS configuration. Level 1 Technical Support, Ticket Monitoring and Scheduling. AVAYA Telephony system configuration. Basics in SQL, Html, c / c ++. Brief experience with Active Directory, DNS configuration.