Experience

Etain Health

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Director of Retail Operations

  • Feb 2023 - Present



Happy Cabbage Analytics

• United States
• Software Development
• 1 - 100 Employee

• Independent Consultant

  • Sep 2022 - Feb 2023



Cresco Labs

• United States
• Alternative Medicine
• 700 & Above Employee

• Retail Director: MA & NY

  • Feb 2022 - Aug 2022

  As Cresco’s footprint grew in MA I took over as retail lead for a merger and acquisition project with Cultivate Holdings. I was responsible for integrating Cultivate stores into the Sunnyside brand. I coordinated and supported store rebrands, training, patient flow, inventory management, employee integration, and adoption of Sunnyside policies. In that time I took on more than 75 additional employees and worked directly with teams to ensure success of integration. I was responsible for directly working with and organizing teams on new POS and online shopping integration. Through direct leadership and teamwork, we were able to bring the stores and teams under the Cresco umbrella. In New York I continue to drive sales growing consistently QoQ and refine practices to improve efficiency and success. I was responsible for evaluating and developing strategy surrounding future adult use plans along with being tagged for additional projects as it relates to the overall market strategy. Show less

• Retail Director: AZ, MA, & NY

  • Jan 2021 - Feb 2022

  Took over management and operations of Cresco’s AZ market and led its transition into the Adult Use Market, while directly managing six retail managers and roughly 100 additional retail employees including managers, assistant managers and pharmacists. . I shifted into this market while still managing 5 other East Coast locations (a blend of recreational and medical) and coaching all teams through growing sales, new company policies and regulation changes. In AZ I took the lead role in helping Cresco’s AZ team align with company policy, while navigating the rapidly changing new Adult Use market. Taking over in mid january and launching Adult Use in Late February I personally managed the staff’s development, implementation of new processes, inventory plan, training and operational plan for adult use operations. In NY and MA I continued to develop store operations and increased sales. I took time to develop nuanced feedback for employee feedback creating competencies and objective rating for stores. I have taken a lead role in several organizational efforts to improve operations, employee programs and sales plans. Through strong operational leadership and policies I have consistently developed increased sales QoQ and YoY in all markets with emphasis on winning over new traffic and creating consistent repeatable customers and recruiting new customers through outreach and community efforts. Show less

• Retail Director: MA & NY

  • Jun 2019 - Jan 2021

  Spearheaded the expansion and development of the NY and MA markets for Cresco Labs under the Sunnyside brand, while directly managing five retail managers and roughly 80 additional retail employees. While managing the existing market I took leadership roles in several key expansion initiatives in MA and NY:Developed and executed retail operations plan for Cresco’s Adult Use launch in MA, including hiring, marketing strategy, outreach, training, product ordering, and customer flow. Championed key company initiatives including launching a new retail brand, online ordering platform, and standard operational procedures. Coached and developed a team to have a team committed to helping customers and making an impact in the community. In NY I led two store openings (Long Island and Brooklyn) from store build-out to full operations in a 60 day time period, opening both stores within 21 days of each other, handling hiring, marketing strategy, outreach strategy, training, product ordering, and customer flow. Launched home delivery, new standard operating procedures, state operational plan, inventory management plan, product allocation, and store structure. Coached and managed teams through several outreach and volunteer events geared toward making an impact on our community, educating the public about cannabis, and helping individuals navigate how to sign up for the medical cannabis program -- all of which yielded consistent growth in sales QoQ. As a leader at Cresco spearheaded several overhauls of operational practices to increase productivity, communication, and efficiency in operation. Having hand in overhaul/development of cash handling and store accountability procedures company wide. Show less

• Regional Retail Manager: MA & NY

  • Mar 2019 - Jun 2019

  Oversaw the operational acquisition, development and strategy for Cresco Labs’ three medical locations in NY and MA while directly managing three retail managers and roughly 25 additional retail employees. Shepherded the acquisition of Hope Heal Health to the Cresco/Sunnyside brand.Developed retail strategy and operations, including all staffing requirements, inventory strategy, marketing strategy, operational changes, procedural changes, communications and retail sales strategy.



Native Roots Cannabis Co.

• United States
• Alternative Medicine
• 100 - 200 Employee

• Retail Store Manager

  • Aug 2018 - Mar 2019

  As Store Manager of Longmont I supervised and coached team of 25 plus employees to empeciable customer service through hands on approach.Personally onboarded and developed employees through leadership and coaching. Championing in a new store culture that lead to increased sales averages and team first mentality focused on organization and proactive practices.

• Retail Store Manager

  • Mar 2017 - Aug 2018

  As the Store Manager of The Dandelion I created and maintained a dynamic and professional store culture, leading a team focused on sales, organization, and personal development. I have empowered the leaders in my store to cultivate their own skills and run the store efficiently. Through strong systematic and collaborative methods, I have lifted maintained the excellence and streamlined the performance of one of Boulder's premier medical stores.

• Assitant Store Manager

  • Jan 2015 - Mar 2017

  As an Assistant store manager I played an instrumental role in cultivating a strong store culture and helped develop Native Roots Longmont from a Medical only to Recreational/ Medical shop. I headed several organizational and procedural efforts to ensure a successful transfer from Medical to Recreational/Medical. Training other team members on compliance, procedures, and inventory management.

• Budtender

  • Aug 2014 - Jan 2015

  As a Budtender with Native Roots I quickly became a leader in the northern Front Range of Colorado. I worked at three different locations, often working up to 70 hours each week. All three locations maintained different laws, deals, and prices at the time, and I skillfully navigated these variations. I helped develop processes at each location and quickly ascended into an Assistant Manager role at one of the companies busiest locations.



Trader Joe's

• United States
• Retail
• 700 & Above Employee

• Crew Member

  • Feb 2014 - Aug 2014

  As a Crew Member at Trader Joe's flag ship Colorado store I helped open one of the largest stores in the company. As the primary Dairy leader I helped in ordering, maintaining inventory, and organizing deliveries. I excelled at maintaining one of largest sections in the store and was often found assisting in other sections during downtime. As a Crew Member at Trader Joe's flag ship Colorado store I helped open one of the largest stores in the company. As the primary Dairy leader I helped in ordering, maintaining inventory, and organizing deliveries. I excelled at maintaining one of largest sections in the store and was often found assisting in other sections during downtime.



Play-Well TEKnologies

• United States
• Education Management
• 1 - 100 Employee

• Instructor

  • Nov 2012 - Mar 2014

  Inspiring young minds to use their imaginations, enthusiasm, and smarts to promote the education of engineering, physics, and beyond. Inspiring young minds to use their imaginations, enthusiasm, and smarts to promote the education of engineering, physics, and beyond.



Jumpstart

• United States
• Non-profit Organizations
• 500 - 600 Employee

• Corps Member

  • Sep 2010 - Jun 2011