Experience

My Financing USA

• United States
• Financial Services
• 1 - 100 Employee

• Loan Officer

  • Jan 2022 - Present



Humana

• United States
• Insurance
• 700 & Above Employee

• Installation Administration Professional 2

  • Mar 2017 - Jan 2022

  • Oversight for various new and existing high profile accounts with a focus in client management and relationship building. • Successful project implementation for new accounts through collaboration with internal partners and external clients. • Serve as a primary point of contact for all Level Funded Premium groups in regards to ID cards. • Helped implement new On-Hand product offered to Level Funded Premium groups. • Maintain above 99.1 Quality Assurance Score. • Participate in process improvement initiatives to meet and exceed quality requirements. • Issue resolution through detailed analysis of metrics and reporting. • Recipient of 4 Star Awards.

• ID Card Specialist

  • Aug 2014 - Mar 2017

  • Format custom medical, dental and spending account ID cards in accordance with individual state guidelines. • Partner with account executives to process mass requests and pend releases for timely delivery of ID cards.



Banana Republic

• United States
• Retail
• 700 & Above Employee

• Merchandise Manager

  • 2011 - 2014

  • Analyzed product and sales trends to maximize store profitability. • Oversaw daily store operations and inventory procedures to support organizational and regional goals. • Reviewed past store performance daily, monthly, quarterly and yearly and developed plan to achieve 25% conversion rate for store purchases. Analyzed hourly operations to determine needs and implemented action plan. • Trained and managed a team of 15 associates. Performed on the job training and created development plans for direct reports. • Maintained all shipment related paperwork to meet audit requirements. Oversaw the implementation and follow up of store marketing elements. Achieved company target for visual merchandising standards.