Experience

LAVOIE

• United Kingdom
• Automotive
• 1 - 100 Employee

• Chief Operating Officer

  • Jan 2023 - Present

  As Chief Operating Officer at LAVOIE (a P.E. funded luxury E-mobility venture), I established and optimised all B2B and B2C Customer Experience and Service channels, CRM, Operations, Logistics, Commercial Partnerships and led the global corporate structuring strategy and execution. Achievements include: • Established all B2B and B2C Customer Service channels and optimised performance to exceed competitor OKRs by >30% based on designing industry-leading Customer Experiences from the ground up. • Led the data integration of CRM systems (Salesforce) with eCommerce and Logistics platforms under-budget. Implemented all-company workflow management with 100% adoption. • Created the B2B Partnership strategy and developed successful Sales & Service partnerships leading to first B2B sales. • Negotiated and executing global Supply Chain, Logistics and customs framework across China, USA, UK, and UK. • Collaborating daily with Co-Founder/CEOs and Private Equity Board members on most strategic investment decisions. Show less



GLG

• United States
• Information Services
• 700 & Above Employee

• Investor/Advisor for the EV & MicroMobility sector

  • Jun 2021 - Present

  Investor and thought-leadership advisor for global think tanks on future mobility trends Investor and thought-leadership advisor for global think tanks on future mobility trends