Experience

VGL

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Client Services Account Manager

  • Jan 2019 - Present

  Responsible for the day-to-day management of client print requirements, at a large format digital and screen printing company. This involves receiving an initial brief and understanding the client’s needs, to processing quotations and orders. Composing clear and detailed work instructions, to communicate production specifications, finishing requirements and collation details. Providing exceptional customer service, often going the extra mile in pursuit of a first-class experience that encourages repeat custom. Liaising with clients to ensure project deadlines are agreed, while working closely with the studio, production and installation teams to ensure these deadlines are met and in an efficient manner. Managing in-depth project briefs, building true and honest client relationships, whilst delivering successful and well-organised projects. Taking ownership of important decisions during the project delivery process, whilst being a team player in problem solving with colleagues, across multiple departments. Managing customer concerns proactively, resolving issues in a timely manner, ensuring successful resolutions are always found. Efficiently prioritising jobs and tasks, while working to tight deadlines. Temporarily taking on the workload of a secondary job role as ‘Installation Manager’ for 6 months during the pandemic. This involved composing quotations, planning and co-ordinating installations with sub-contractors and liaising with on site contractors during the install process, to ensure successful project delivery. Building strong internal relationships across multi-site locations ensuring client instructions are communicated efficiently, maintaining transparency throughout all departments concerned.



Inspired Thinking Group (ITG)

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Client Account Manager

  • May 2018 - Aug 2018

  Responsible for the inputting of client briefs onto an internal marketing system, to submit to suppliers for calculation of costs and timescales. Reviewing of costs, making informed decisions regarding suppliers to use for each brief, while maximising cost savings for the client using historical pricing and knowledge of profit margins. Briefing the in-house studio on client projects, while managing expectations in a timely manner to meet CPA deadlines. Visiting suppliers to quality check printed material, ensuring that allocation quantities are correct to avoid disruption upon delivery, limiting the impact on potential sales in stores. Maintaining accurate data spreadsheets, creating CPAs for high-profile briefs whilst consistently maintaining contact with the client, keeping them informed of the status of their projects



i4retail

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Client Account Manager

  • Aug 2013 - May 2018

  Responsible for managing POS installation and merchandising services for high-profile clients. Building true and honest client partnerships, delivering high quality installation programmes through well- organised project management. Maintaining collaborative working relationships with clients to ensure their needs are fulfilled and expectations exceeded, from the initial project planning right through to the completion of installations. Planning and co-ordinating fitter routes and composing health and safety risk assessments, detailing safe working practices. Managing a nationwide network of installers while proactively overcoming potential problems in an efficient and timely manner, alleviating unnecessary pressure and delivering projects to schedule. Composing comprehensive briefs for installers that maintain quality control and maximise productivity. Responsible for training staff and fitters on site to ensure safe working standards and professionalism are upheld at all times.



Venture Photography

• United Kingdom
• Photography
• 1 - 100 Employee

• Photographer & Retoucher

  • Aug 2012 - May 2013

  Creating an enjoyable, informal and fun portrait photo-shoot for families, children of all ages and pets. Interacting with customers to give them a unique and memorable experience with creatively composed and retouched photographs that would capture moments to treasure. Discussing customer expectations prior to each photo-shoot, gaining an understanding of each client’s personality in order to shape a photo-shoot that produced the best outcome, giving a true representation of each families/individuals ethos. Assisted customers with orders and designed photo-shoot presentations to exhibit to each client. Represented the company working on external exhibition stands outside of the studio to encourage and promote new business.



iPSL

• Construction
• 1 - 100 Employee

• Processing Clerk

  • Nov 2007 - Jun 2012

  Inputting of data involving the processing, clearing and balancing of cheques. Regularly hit targets in a busy working environment, outside of normal business working hours. Skilled within many different areas of the processing department, often multi-tasking to facilitate the needs of the company. Maintained a keen eye for detail and a highly organised approach whilst working in a timely and efficient manner. Inputting of data involving the processing, clearing and balancing of cheques. Regularly hit targets in a busy working environment, outside of normal business working hours. Skilled within many different areas of the processing department, often multi-tasking to facilitate the needs of the company. Maintained a keen eye for detail and a highly organised approach whilst working in a timely and efficient manner.



BYKEBITZ LIMITED

• United Kingdom
• Retail

• Sales Assistant

  • Apr 2003 - Nov 2011

  Assisted customers with motorbike products both on the phone and in-store, consistently encouraging customer loyalty and repeat purchases. Organised and packaged mail orders in a conscientious and timely manner. Maintained a well replenished and merchandised shop floor. Designed in-house promotional material for both print and web use. Upheld informative product knowledge and awareness of offers, providing a great service to customers. Assisted customers with motorbike products both on the phone and in-store, consistently encouraging customer loyalty and repeat purchases. Organised and packaged mail orders in a conscientious and timely manner. Maintained a well replenished and merchandised shop floor. Designed in-house promotional material for both print and web use. Upheld informative product knowledge and awareness of offers, providing a great service to customers.