Andrew Pillsworth
Customer Success Manager at NBS- Claim this Profile
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Bio
Mark Eldridge
Andrew reported to me for just under 4 years as the account executive for the A1 Comms partner accounts. These accounts included ASDA, Sainsburys and Argos along with the relationship we had with CPM. Andrew built a great working relationships with these accounts over the last 4 years. Andrew is passionate & hard working and has a great attitude that you can depend on to get the job done. I could always trust that Andrew would complete any task to the highest standard and on time. Andrew would be an asset to any team.
Pete O'Connell
I found Andy to be contentious, passionate & hard working during the time he reported into me. He has a great attitude and is one of those individuals within a team that you can depend on to get a job done. He has also great integrity & I would highly recommend him to potential employers.
Mark Eldridge
Andrew reported to me for just under 4 years as the account executive for the A1 Comms partner accounts. These accounts included ASDA, Sainsburys and Argos along with the relationship we had with CPM. Andrew built a great working relationships with these accounts over the last 4 years. Andrew is passionate & hard working and has a great attitude that you can depend on to get the job done. I could always trust that Andrew would complete any task to the highest standard and on time. Andrew would be an asset to any team.
Pete O'Connell
I found Andy to be contentious, passionate & hard working during the time he reported into me. He has a great attitude and is one of those individuals within a team that you can depend on to get a job done. He has also great integrity & I would highly recommend him to potential employers.
Mark Eldridge
Andrew reported to me for just under 4 years as the account executive for the A1 Comms partner accounts. These accounts included ASDA, Sainsburys and Argos along with the relationship we had with CPM. Andrew built a great working relationships with these accounts over the last 4 years. Andrew is passionate & hard working and has a great attitude that you can depend on to get the job done. I could always trust that Andrew would complete any task to the highest standard and on time. Andrew would be an asset to any team.
Pete O'Connell
I found Andy to be contentious, passionate & hard working during the time he reported into me. He has a great attitude and is one of those individuals within a team that you can depend on to get a job done. He has also great integrity & I would highly recommend him to potential employers.
Mark Eldridge
Andrew reported to me for just under 4 years as the account executive for the A1 Comms partner accounts. These accounts included ASDA, Sainsburys and Argos along with the relationship we had with CPM. Andrew built a great working relationships with these accounts over the last 4 years. Andrew is passionate & hard working and has a great attitude that you can depend on to get the job done. I could always trust that Andrew would complete any task to the highest standard and on time. Andrew would be an asset to any team.
Pete O'Connell
I found Andy to be contentious, passionate & hard working during the time he reported into me. He has a great attitude and is one of those individuals within a team that you can depend on to get a job done. He has also great integrity & I would highly recommend him to potential employers.
Credentials
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Customer Retention
LinkedInAug, 2023- Nov, 2024 -
Digital Body Language
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Stepping Up Your Webcam Video Presence
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Excel: VLOOKUP and XLOOKUP for Beginners
LinkedInJan, 2023- Nov, 2024 -
How to Organize Your Time and Your Life
LinkedInJan, 2023- Nov, 2024 -
Ethics In Sales
Institute of Sales ProfessionalsNov, 2022- Nov, 2024 -
Hitting Your Sales Targets
LinkedInAug, 2022- Nov, 2024 -
Onboarding and Adoption Best Practices for Customer Success Management
LinkedInJul, 2022- Nov, 2024 -
Enhancing Resilience
LinkedInApr, 2020- Nov, 2024 -
Developing Business Acumen
LinkedInFeb, 2020- Nov, 2024 -
Finance for Non-Financial Managers
LinkedInFeb, 2020- Nov, 2024 -
Impromptu Speaking
LinkedInFeb, 2020- Nov, 2024 -
Social Media Marketing Foundations
LinkedInFeb, 2020- Nov, 2024 -
The Internet Trap: Five Costs of Living Online (getAbstract Summary)
LinkedInFeb, 2020- Nov, 2024 -
How to Create a Perfect Elevator Pitch
LinkedInOct, 2019- Nov, 2024 -
Managing High Potentials
LinkedInOct, 2019- Nov, 2024 -
Ryan Holmes on Social Leadership
LinkedInOct, 2019- Nov, 2024 -
Selling to Executives
LinkedInOct, 2019- Nov, 2024
Experience
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NBS
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Customer Success Manager
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Jun 2021 - Present
Providing a first-class customer experience to embed NBS software products and services into the construction industry. Ensuring a positive and professional image is projected, so effective customer relationships are built and maintained. Attained the additional responsibility of account management for the NBS international accounts. - Conducting Customer Success Management duties so customers attain the required return on investment from their NBS subscriptions. - Developing a Customer Success contact plan tailored for each individual customer. - Generating leads for upsell opportunities for the sales team. - Identifying and acting on any customers that are unhappy or at risk of churning to ensure their business is retained. - Completing all associated customer correspondence and administration tasks to a high standard and in a timely manner. - Updating the Salesforce Customer Relationship Management (CRM) database daily, detailing all customer contact including telephone calls, appointments and meetings, emails sent and received, business secured and all discussions with individual clients. - Investing time to keep up to date with NBS products and services as they develop and grow. - Closely following industry trends and developments to identify opportunities to increase revenue and build relationships. Show less
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Phocas Software
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Australia
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IT Services and IT Consulting
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200 - 300 Employee
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Customer Success Manager - Account Manager
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Sep 2019 - Jun 2020
Playing a key role in maintaining relationships with customers of a software based Business Intelligence company providing platforms for clients across various sectors. This position requires excellent rapport building, networking and strategic thinking skills in order to drive performance of accounts and overall client satisfaction. - Responsible for a remit of accounts with the primary goal to proactively manage client requirements and technical needs. - Utilising all interactions to drive brand outreach and awareness. Moreover, to propose products and services available; supporting account spend and engagement as a result. - Working closely with and between partners, customers, operations team and development team. Coordinating fulfilment of services and advice, addressing any issues which may impact the client experience. - Drawing on excellent rapport building and relationship management skills to close key decision makers. Overcoming any objections with tenacity and knowledge of products available. - Updating client contacts using Hubspot CRM and logging details of interactions. Providing comprehensive insight on every update to support future interactions. - Keeping abreast of market developments and trends to ensure every proposition is competitive. Additionally, to identify any potential opportunities. - Accountable for conducting basic training sessions on Phocas for clients as required. Show less
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A1 Comms Ltd
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United Kingdom
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Telecommunications
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1 - 100 Employee
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National Retail Trainer
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Apr 2019 - Jul 2019
Recruited back into the A1 Comms Group for expertise in telecommunications products, services and consumer strategies, specialising as a Process Trainer for all mobile phone contracts, networks and associated services. As the National Retail Trainer, responsible for delivering dedicated training to Key Account Partners including Samsung Experience Stores, Morrisons, Simple Phone Shops and Go Mobile. - Consulting with key partners to develop personalised training programmes and process knowledge sessions to enhance the value of product sales, focusing on marketing, consumer engagement, brand management and closing - Connecting to CPM Systems to devise and implement a New Starter Training Programme that enhanced in-store commercial success, OFCOM GC8 compliance and brand activation within own brand and partner phone shops. - Supporting the launch of new contract propositions within the Samsung Experience stores, projecting improvements in downstream marketing, sales and product activation at the consumer level. - Working with senior managers in Morrisons and Simple Phone Shops to develop dedicated training solutions that enhance sales enquiry conversion, customer retention, cross-sale, up-sale and renewal metrics. Show less
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Lintbells | Home of YuMOVE
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United Kingdom
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Retail
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100 - 200 Employee
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Account Manager / Business Development Manager
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Oct 2018 - Mar 2019
Recruited by Lintbells to drive market-leading health and wellbeing products for pets, owning the performance of the North East region as an Account Manager and Relationship Manager, driving growth through consultation. Promoting the full product range within a niche market, introducing the most viable and cost-effective solution to retail clients. Developing a compelling value proposition and supporting customers to achieve through-the-line sales. - Delivered a 55.2% YoY growth in February 2019, traditionally one of the toughest periods of the sales calendar. - Drove a 2.6% market share improvement in ‘Calming Products’ and 2.2% increase in ‘Joint Products’ in 5 months. - Delivered account growth through personalised consultations with veterinary practices across the North East. - Collaborated closely with practices to enhance existing ranges and expand sales in leading lines. - Improved relationships with key accounts to work mutually benefical strategies that increased sales and volume. - Collaborated with top-to-bottom client teams to deepen the knowledge of products to support sales. - Experience of working with Salesforce CRM system and Microsoft Power BI Show less
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A1 Comms Ltd
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United Kingdom
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Telecommunications
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1 - 100 Employee
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National Account Manager (Retail Partners)
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Oct 2013 - Aug 2018
Promoted to National Account Manager of the Retail & Digital Phone Shop accounts for A1 Comms and their partnerships with ASDA, Sainsbury's, Argos, Very.co.uk and Hermes. Served as a link between suppliers, brands and consumers in concession locations, managing stakeholder needs and profitability across all regions.- Achieved the first 100% EE Net Promoter Score with a 6-month track record in all ASDA stores. - Drove +90% audit standards in all ASDA Stores with an unprecedented 100% in newly launched units. - Achieved a +80% Sky Partner audit outcome in 9 ASDA stores with 100% in 3 flagship stores. - Devised the stock audit process for £70k of stock holding with a downstream compliance check in all units. - Reduced clawback to less than 2% across all stores to meet Director and Owner goals. - Collaborated with the Head of Business Development in setting account strategies and goals. - Oversaw compliance in retail stores and call centres to adhere to Ofcom GC8, PCI DSS and GDPR guidelines.- Provisioned and delivered compliance training to all partners via 1:2:1, class-based and eLearning platforms. - Briefed and trained sales teams across the UK in readiness for new product launches to maximise sales. - Owned the monthly POS Strategy, Range Selection, Price Points and marketing, adapting to consumer trends.- Proficient with Microsoft Office Suite and Google Analytics Show less
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Sales & Process Trainer
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Sep 2011 - Oct 2013
Achieved promotion with accountability over the standards and services delivered by emerging sales and business talent, parachuted into the setup of a new ‘phone shop’ concessions operation to blend own-brand and retail strategies. Collaborated with partners from ASDA, Argos, and Costco to launch the new format and meet revenue KPIs.- Successfully launched 10 Phone Shop Concession formats in 2 years driving each to revenue goals. - Trained 50+ staff in enhanced, consultative selling techniques to win new business and retain existing customers. - Coached the Top Sales Team in the UK, winning sales incentives including a trip to New York. - Project manager to the new-format telecoms launch, responsible for set-up and merchandising. - Oversaw business compliance, brand specification and service standards during the launch phase. - Delivered the new-start sales and process training programme to national partners and sales talent. Show less
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Store Manager
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Sep 2003 - Sep 2011
From Sales Advisor to Sales Manager over a 8 year progressive journey with A1 Comms Ltd and their franchise operation, driving energised sales within the telecommunication sector. A reputed Store Manager, rewarded with the opening of the group’s first Orange franchised retail store in the UK. - Drove focused retail and business services within the native and franchise operation.- Gained 8 years of sales management experience in a challenging, target-driven role. - Collaborated with franchise partner Orange to launch the first franchised UK retail store. - Developed new business and customer contract opportunities. - Consistently exceeded sales and retention KPIs utilising a consultative, account management style. - Promoted the full telecommunication product range including mobile, broadband and home services. Show less
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Education
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2004 - 2006
Burton College
BTEC National Certificate, Business -
1998 - 2003
Granville Community School
GCSE, GCSE
Community
