Andrew Parks

Sr. Manager Customer Care at Alvaria, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Powder Springs, Georgia, United States, US
Skills

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Bio

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Experience

  • Alvaria, Inc.
    • United States
    • Software Development
    • 700 & Above Employee
    • Sr. Manager Customer Care
      • Sep 1996 - Present

  • Aspect Software
    • United States
    • Software Development
    • 500 - 600 Employee
    • Senior Manager Customer Care
      • Apr 2020 - May 2021

      Senior Manager Customer Care

    • Aspect
      • Jul 2010 - May 2021

    • Senior Support Engineer
      • May 1998 - Jul 2010

      Provided deep problem analysis and verification, and include root cause analysis reports. Consult and work with Engineering teams to diagnose product defects and issues. Documented detailed Technical Plans of Action for customers and front line support.Relay concise status to customers, upper management,and account team.

  • Aspect Communications
    • Customer Operations Engineer
      • 1996 - 1998

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