Experience

RoomIt by CWT

• United States
• Travel Arrangements
• 1 - 100 Employee

• Technical Product Manager

  • Jul 2021 - Present

• Senior Business Analyst / Product Owner

  • Sep 2019 - Jul 2021



American Express Global Business Travel

• United States
• Travel Arrangements
• 700 & Above Employee

• Manager of Product Development

  • Sep 2017 - Sep 2019

  Manage, Deliver and Support Hotel Payment Products• Development and deployment of innovative technologies and campaigns that maximize global preferred supplier programs across all point of sales such as OBTs, GDS and mobile applications• Manage the end-to-end product lifecycle including RFP, business requirements, MvP, UAT, global deployment and reporting to key stakeholders• Develop and maintain project plans specifying goals, strategy, scheduling, identification of risks and contingency plans; prepare project status reports• Lead end-to-end program management including analysis and presenting to internal and external stakeholders• Managing and optimizing third party vendor relationship

• Product Analyst

  • Dec 2015 - Sep 2017

  Deliver and support hotel payment technology products in key markets• Execute full project plan to bring the products to full launch in key strategic markets• Translate business requirements into effective technology solutions• Develop and map processes to ensure products are integrated into all relevant business areas• Work with marketing to develop sales and training materials for the sales organistaion and key account personnel• Support the product by developing an effective requirements backlog and issue resolution system• Work as the SME for products in the key markets. Provide product updates and action escalations items• Manage relationships with external vendors based in the EMEA region – travel to conduct periodic face to face meetings



Amadeus

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst (Software)

  • Nov 2012 - Nov 2015

  Gather client's business requirements and translate into functional requirements to produce high quality documentationWork closely with Project Management, Product owners and technical stakeholders to define high quality solutionsDevelop and execute test plans and test scripts for quality assurance purposesUse tools effectively to report the status of projects to key stakeholders Gather client's business requirements and translate into functional requirements to produce high quality documentationWork closely with Project Management, Product owners and technical stakeholders to define high quality solutionsDevelop and execute test plans and test scripts for quality assurance purposesUse tools effectively to report the status of projects to key stakeholders



British Midland International

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 200 - 300 Employee

• Revenue Management Systems Manager

  • Jul 2011 - Oct 2012

  Manage, maintain and develop pricing and inventory systems used by Revenue Management route analysts.Exploit a range of airline specific systems such as Amadeus and Sabre products in order to get the most effective use from them.

• Codeshare Systems Development & Support

  • Oct 2008 - Jun 2011

  Support the technical systems for the Codeshare area of the business through the maintenance and development of systems, analysis, logs and reports.