Customer Success Manager

• Sep 2022 - Present

Customer Success Manager

• Jun 2022 - Present

Customer Success Specialist

• Jun 2021 - May 2022

Secured evidence of insurance claims for appraisals and estimates through customer, lawyer, and business negotiations● Ensured accurate company policies were followed through and acted on for various insurances● Navigated the pricings, budgets, and inventories of vehicles and claims Secured evidence of insurance claims for appraisals and estimates through customer, lawyer, and business negotiations● Ensured accurate company policies were followed through and acted on for various insurances● Navigated the pricings, budgets, and inventories of vehicles and claims

Digital Recruiter

• Apr 2020 - Jun 2020

Front Office Agent/Brand Ambassador

• Apr 2019 - Apr 2020

Ensure guests have a quick and enjoyable check-in experienceCommunicate between departments for any guest requests or questions In depth knowledge of the property, its benefits, and the surrounding areaEfficiently resolve guest issues or complaints in a satisfactory manner Lead development of new MIR Ambassador roleTrain new Ambassadors in their duties and knowledge of property Ensure guests have a quick and enjoyable check-in experienceCommunicate between departments for any guest requests or questions In depth knowledge of the property, its benefits, and the surrounding areaEfficiently resolve guest issues or complaints in a satisfactory manner Lead development of new MIR Ambassador roleTrain new Ambassadors in their duties and knowledge of property

Recreation and Events Supervisor

• May 2017 - Apr 2018

Was awarded the Omni Service Champion awardLed guests' crowds in daily and weekly activities. Ran organization of daily children campsTraining team in brand standards and procedures Sales of resort merchandise to guests Weekly and quarterly inventory of merchandise and purchasing Led/liaison for planning island-wide activities, holiday events for resort MOD for weekly and daily events

Recreation Aide

• May 2016 - Apr 2018

Marketing Intern

• Jan 2016 - Apr 2016

Events/ Front Ofice Intern

• Sep 2015 - Dec 2015

Student Teacher

• Sep 2013 - Dec 2013

AP Chemistry Assistant Teacher in charge of classroom control and motivation. Organization and Grading of various classworks such as quizzes, tests, in-class sheets. Led small presentation sessions for classes. AP Chemistry Assistant Teacher in charge of classroom control and motivation. Organization and Grading of various classworks such as quizzes, tests, in-class sheets. Led small presentation sessions for classes.

Summer Intern

• Jun 2013 - Aug 2013

Organization of Goodwill Warehouse's stocking shelves Sales to customers depending on types searched for Organization of Goodwill Warehouse's stocking shelves Sales to customers depending on types searched for

Evening Greeter

• Jun 2013 - Aug 2013

Receptionist and Locations Director for Night Meetings in Church. Overnight Closer of Church Receptionist and Locations Director for Night Meetings in Church. Overnight Closer of Church