Experience

FireHydrant

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Engineer

  • May 2023 - Present



Ceros

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Senior Technical Support Specialist

  • Jul 2022 - May 2023

  • Contributed regularly to the team's internal knowledge base resources.• Created onboarding documentation and facilitated the onboarding of new hires.• Performed QA for new features, releases and products in collaboration with the product team.• Maintained client facing help/support resources and documentation of best practices.• Spearheaded cross-team initiatives to refine internal processes and improve internal comms.

• Technical Support Specialist

  • May 2021 - Jul 2022

  • Facilitated integration of Ceros content within our partners websites and technologies. • Responded to technical requests and questions from clients via chat, Zendesk and Zoom calls.• Worked with the Engineering team to identify, categorize, and document bugs using Jira.• Diagnosed and resolved DNS and web server configuration issues.• Utilized knowledge of HTML, CSS, and JavaScript to create custom solutions for clients.



Flatiron School

• United States
• Higher Education
• 500 - 600 Employee

• Software Engineering Student

  • Apr 2019 - Aug 2019

  • Full Stack Web Development, Rails, Ruby on Rails, JavaScript, React.js • Developed full-stack web applications utilizing multiple programming languages • Incorporated RESTful APIs, MVC architecture, custom routes, JWT Auth & React/Redux • Gained real-time & remote pair programming experience via Git collaboration • Full Stack Web Development, Rails, Ruby on Rails, JavaScript, React.js • Developed full-stack web applications utilizing multiple programming languages • Incorporated RESTful APIs, MVC architecture, custom routes, JWT Auth & React/Redux • Gained real-time & remote pair programming experience via Git collaboration



Triplemint

• United States
• Real Estate
• 1 - 100 Employee

• Licensed Real Estate Agent

  • Jun 2018 - Apr 2019

  • Managed client expectations, scheduled tours tailored to client needs across mid/downtown Manhattan, UWS, UES and Brooklyn rentals from $3-$10,000/month • Negotiated price, amenities, etc. and handled communication between prospective tenants/buyers and landlords/sellers, including drafting leases/legal paperwork • Managed client expectations, scheduled tours tailored to client needs across mid/downtown Manhattan, UWS, UES and Brooklyn rentals from $3-$10,000/month • Negotiated price, amenities, etc. and handled communication between prospective tenants/buyers and landlords/sellers, including drafting leases/legal paperwork



Red Bull Theater

• United States
• Performing Arts
• 1 - 100 Employee

• 2nd Assistant Director "The Metromaniacs"

  • Mar 2018 - May 2018

  • Assisted director Michael Kahn (Artistic Director- Shakespeare Theatre Co, Washington, D.C.) as he transitioned "The Metromaniacs" from D.C. to Off-Broadway • Transcribed director’s notes, ran lines and scenes with the cast. Notated technical issues related to the transition (size of set pieces, sightlines, etc) • Assisted director Michael Kahn (Artistic Director- Shakespeare Theatre Co, Washington, D.C.) as he transitioned "The Metromaniacs" from D.C. to Off-Broadway • Transcribed director’s notes, ran lines and scenes with the cast. Notated technical issues related to the transition (size of set pieces, sightlines, etc)



Bohemia Realty Group

• United States
• Real Estate
• 1 - 100 Employee

• Licensed Real Estate Agent

  • Feb 2017 - May 2018

  • Maintained a portfolio encompassing dozens of Uptown Manhattan apartment/condo/home advertisements syndicated to various listing websites • Photographed apartments for advertising purposes • Negotiated price, amenities, etc. and handled communication between prospective tenants/buyers and landlords/sellers, including drafting leases/legal paperwork • Maintained a portfolio encompassing dozens of Uptown Manhattan apartment/condo/home advertisements syndicated to various listing websites • Photographed apartments for advertising purposes • Negotiated price, amenities, etc. and handled communication between prospective tenants/buyers and landlords/sellers, including drafting leases/legal paperwork