Experience

Wax Lyrical

• United Kingdom
• Advertising Services

• Business Analyst

  • Nov 2020 - Present

  Assisting senior leaders, colleagues, and stakeholders across both Wax Lyrical and the wider Portmeirion Group to gain insights from the company's data. Working with Group to develop and implement an IT roadmap that delivers a robust and capability-rich technology environment for the Wax Lyrical team. Core responsibilities include: - Supporting the Group managed Information Systems function as the on-site lead for IT at Wax Lyrical - Developing and maintaining Qlik Sense apps - Facilitating the use of Sage 1000 ERP system data across the business (SQL, SSRS, ODBC) - Delivering operational performance data to the heads of Finance and Production Show less



Forge Europa Limited

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Product Marketing Management

  • Jan 2013 - Oct 2020

  Building upon my successes and experience in my sales role, this position enabled me to support the business in the identification, development, and promotion of new LED products to be offered to the company’s B2B customer base.I had responsibility for undertaking market research into potential new product opportunities, presenting the findings to senior management, before delivering a clear brief to the R&D team to create a solution that can be promoted to the business’s B2B target markets.Throughout my tenure in this role, I was responsible for the coordination of IT delivery within the business. Working in conjunction with the Directors and third-party IT services and telephony partners, I successfully managed the complete replacement of on-premise virtualised servers, the switch of connectivity from ADSL to FTTP, the implementation of a SIP-based phone system, and the upgrade of the businesses Sage ERP systems. I also led the company's move from on-premise to cloud-based O365, including the scoping and planning of a Dynamics 365 CRM migration. Show less

• Technical Sales Support

  • Oct 2006 - Dec 2012

  Working as part of the sales team I worked alongside several sales managers to interpret customer requirements for LED technology, establish the best available solution, and develop a compelling proposal to deliver to the customer. This role required me to keep up to date with latest developments in the LED technology market, including monitoring general market activity, staying up to date with emerging industry standards, and assessing the latest product developments from our competitors and supply chain partners.My responsibilities also included creating technical content for use on the company’s website and as part of email marketing campaigns. and reporting on the performance of these marketing channels to the management team using data from Google Analytics and the email marketing platform. Show less