Experience

AAA Auto Club Enterprises

• United States
• Insurance
• 700 & Above Employee

• Direct Insurance Sales Agent

  • Nov 2020 - Present

  Automobile, Homeowners, Renters, Umbrella Automobile, Homeowners, Renters, Umbrella



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Store Manager

  • Mar 2014 - Nov 2020

  - Recruited, managed, motivated, and developed high performing Retail Sales Associates and Retail Associate Managers. - Handled and assisted customer escalations with consultative solutions to prevent churn and deactivations. - Managde day-to-day store operations with inventory management, merchandising guidelines, P&L reports, weekly schedule vs budget hours, and store maintenance.- Coordinated and assign daily, weekly, and monthly sales targets to associates to align with store contributions.- Analyzed data and traffic conversion reports to provide areas of successes and opportunities to overcome hesitations with best practices and tactics.- Led district initiatives for Operational Excellence, Merchandising, P&L, Inventory Management, Labor Budgets and T-Mobile for Business growth acquisitions. Show less

• Retail Associate Manager

  • Oct 2011 - Feb 2014

  - Seek efficiencies and data analysis reports tracking to provide best campaign practices with a focus on new metrics and reporting for conversion tracking. - Managed daily store and sales operations for Korea Town, Hollywood and La Cienega & Blackburn locations.- Increased month over month T-Mobile@Work and small business accounts to achieve and realize over 30 lines PSA (per store average) at La Cienega & Blackburn location.

• Retail Sales Lead

  • Jan 2010 - Oct 2011

  - Assisted store managers in hiring and interview processes for top talent searches through referrals, Kenexa program, and review of submitted applications.- Increased Hollywood district Premier Handset Protection metrics by 45% as advocate through sales academy trainings.- Increased year over year growth by 110% or higher in two corporate stores.- Developed high performing Retail Sales Associates through trainings and implementation of developmental programs.

• Retail Sales Associate

  • Nov 2007 - Jan 2010

  - Accomplished and exceeded monthly quotas for sales month in and month out.- Provided best practices to North Orange County district in Premier Handset Protection and T-Mobile @Home metrics to attain and exceed revenue and growth targets.- Maintained complete knowledge of products and services throughout frequent changes.- Consistent top 5 Retail Sales Associate in North Orange County district in growth and accessories sales.