Experience

University of Birmingham Enterprise

• United Kingdom
• Executive Offices
• 1 - 100 Employee

• Entrepreneurship and Incubation Manager

  • Mar 2014 - Present



BizzInn

• United Kingdom

• Incubation Manager

  • Mar 2014 - Present

  BizzInn is a business incubator run by the University of Birmingham’s Enterprise Acceleration Team. We provide an integrated network of business support for entrepreneurs, start-ups and academics, helping to drive forward your ideas and transform innovation to enterprise. BizzInn members have access to a wide range of support services, specialist facilities and shared experiences designed to accelerate their growth. BizzInn is a key element of the new Birmingham Biomedical Innovation Hub being built on the Birmingham Research Park. This is a £6.8m project (part-funded by the European Development Fund - ERDF), aimed at increasing the engagement of companies in the biomedical and related sectors with the University. We offer:• Free commercial office space for new eligible enterprises • Wi-Fi and equipped work space (hot desks, internet, meeting rooms) with 24/7 access. • Free parking & subsidised refreshments • Business meeting space adjacent to the University of Birmingham and within the Edgbaston Medical Quarter • Free business guidance with further access to a wide range of support and advice from professional advisors and trade/cluster associations e.g. in Intellectual Property, Accounting and Tax matters, Market Research • Access to finance through grants, loans, investors, business angels and other business support organisations • Joint exhibition and presentation area to ‘showcase’ research, products and services • Free seminars, training opportunities and networking events



Staffordshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Business Analyst

  • Mar 2012 - Jan 2014

  Responsible for supporting the delivery of the County Councils customer strategy, supporting transformation projects in the design and delivery of solutions.Analysed and assessed new propositions as part of the Council’s wide transformation programmeDefined the correct approach to meet consumer needsElicited, captured, analysed, refined and communicated requirements and functionalityGathered business requirements Documented current and future state processes and requirements using BPMN Developed continuous improvement capability working with Customer Operations to deliver service improvements across core end to end processesManaged demand analysis activity within core processing areas to understand demand trends and introduce measures to improve resource utilisation and service levelsDefined current and target operating models to support the organisations channel shift strategy and design a multi-channel centralised service proposition



West Midlands Brokerage Services Ltd (Business Link)

• Non-profit Organization Management
• 1 - 100 Employee

• Business Advisor

  • Sep 2008 - Dec 2011

  Enthusiastic, experienced and highly motivated business advisor and analyst working with 150 businesses a year. Working across all business sectors within the West Midlands. Proven track record of success and have worked with over 800 businesses to implement strategic action plans.Strong listening, questioning and communication skills ability to accurately diagnose and develop solutions. I have demonstrated excellent business acumen and communication skills to drive commercial success whilst developing good working relationships with internal and external stakeholders.Providing business support and advice to businesses across the West Midlands. This involves meeting clients and quickly understanding their issues and delivering recommendations for solutions.Specialties: • Start-Up Business Advice• Marketing• Sales Development• Finance and Financial Analysis• Independent business advice• Relationship and Account Management• Skills/Leadership & Management • Managing Programmes• Process Development & ImplementationBusinesses ranged from start-ups to long established companies. Advice included:• Marketing• Sales Development• Finance and Financial Analysis• Process Development & ImplementationWorking independently and with a team of advisors to deliver ‘advice workshops’ in conjunction with local authorities.Helped many organisations to create Business Plans and budgets, from cashflow forecasts to bank presentations.

• Relationship Manager Team Leader

  • Jul 2005 - Sep 2008

  I managed and lead a team of Relationship Managers to ensure that tasks, research and reports were submitted to the required standard and in a timely manner. I successfully led my team resulting in the highest client satisfaction and retention rate in the departmentI motivated and guided team members to ensure that they reached their potential and supported the organisation’s aims, encouraging best practice and ensuring the retention of key clients. Appraisals were conducted and I facilitated regular team meetings to disseminate information and encourage feedback. Focus was placed on bringing out the best in team members and playing to their strengths. I used a range of tools including call coaching/monitoring and development plans to support this.



Exel Logistics on behalf of Sainsbury’s

• Business Analyst

  • 2003 - 2005

  I worked for Exel Logistics as a Business Analyst in the Sainsbury’s National Distribution Centre. In this role I was responsible for every aspect of despatch processes from completed to fulfilled orders. Management responsibilities included analysis of existing processes, making recommendations for improved performance and complete implementation. I worked for Exel Logistics as a Business Analyst in the Sainsbury’s National Distribution Centre. In this role I was responsible for every aspect of despatch processes from completed to fulfilled orders. Management responsibilities included analysis of existing processes, making recommendations for improved performance and complete implementation.



HFC Bank

• Banking
• 300 - 400 Employee

• Business Analyst

  • 2002 - 2003

  I developed and implemented projects as part of the organisations continuous improvement programme. I worked on projects including improving the customer experience by reducing the number of interactions required with staff and redesigning the CRM system. I developed and implemented projects as part of the organisations continuous improvement programme. I worked on projects including improving the customer experience by reducing the number of interactions required with staff and redesigning the CRM system.