Drew Calcagni
Solutions Consultant at PPT Solutions, LLC- Claim this Profile
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Bio
Elliot Chalef
I was privileged to work with Drew on several Work Force Optimization implementation projects at Nice inContact. Drew is the consummate professional. He is attentive to his customers needs, and will leave no stone unturned in his drive to deliver a successful implementation. Drew is a great person to partner with, as he always kept me appraised of any concern that he had with the implementation and partnered very successfully to mitigate any concern or risk. I was very glad to work with Drew, and the CSATs we received for these projects are a testament to his drive and passion and commitment to customer success. I would be very pleased to partner with Drew on any future projects.
Elliot Chalef
I was privileged to work with Drew on several Work Force Optimization implementation projects at Nice inContact. Drew is the consummate professional. He is attentive to his customers needs, and will leave no stone unturned in his drive to deliver a successful implementation. Drew is a great person to partner with, as he always kept me appraised of any concern that he had with the implementation and partnered very successfully to mitigate any concern or risk. I was very glad to work with Drew, and the CSATs we received for these projects are a testament to his drive and passion and commitment to customer success. I would be very pleased to partner with Drew on any future projects.
Elliot Chalef
I was privileged to work with Drew on several Work Force Optimization implementation projects at Nice inContact. Drew is the consummate professional. He is attentive to his customers needs, and will leave no stone unturned in his drive to deliver a successful implementation. Drew is a great person to partner with, as he always kept me appraised of any concern that he had with the implementation and partnered very successfully to mitigate any concern or risk. I was very glad to work with Drew, and the CSATs we received for these projects are a testament to his drive and passion and commitment to customer success. I would be very pleased to partner with Drew on any future projects.
Elliot Chalef
I was privileged to work with Drew on several Work Force Optimization implementation projects at Nice inContact. Drew is the consummate professional. He is attentive to his customers needs, and will leave no stone unturned in his drive to deliver a successful implementation. Drew is a great person to partner with, as he always kept me appraised of any concern that he had with the implementation and partnered very successfully to mitigate any concern or risk. I was very glad to work with Drew, and the CSATs we received for these projects are a testament to his drive and passion and commitment to customer success. I would be very pleased to partner with Drew on any future projects.
Experience
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BridgepointeCX
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United States
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Business Consulting and Services
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1 - 100 Employee
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Solutions Consultant
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Oct 2022 - Present
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RainFocus
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United States
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Software Development
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200 - 300 Employee
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Senior Solutions Consultant
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Sep 2022 - Nov 2022
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Solution Consultant
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Apr 2021 - Sep 2022
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NICE CXone
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United States
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Software Development
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400 - 500 Employee
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Staff Implementation Manager
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Sep 2019 - Apr 2021
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Associate Implementation Manager II
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Apr 2018 - Sep 2019
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Implementation Manager
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Jun 2017 - Apr 2018
- Serve in project management capacity via management of end to end system life cycle development on small to large scale projects- perform risk analysis, user needs analysis an business system design- assist with the development of client information management standards and evaluation of technology trends- develop costing proposals for projects and manage change control- supervise during project life cycle any junior level client staff or sub-contracted personnel assigned to project team
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NICE CXone
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United States
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Software Development
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400 - 500 Employee
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Solution Deployment Engineer
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May 2016 - Apr 2017
- Responsible for solution installation and monitoring software maintenance- Ensure technical readiness of proposed solution- Drive implementation issue resolution as reported by project team and customer to troubleshoot and engage resources- Proficient in SQL and database administration- Work without supervision on projects with extensive latitude for independent judgement - Responsible for solution installation and monitoring software maintenance- Ensure technical readiness of proposed solution- Drive implementation issue resolution as reported by project team and customer to troubleshoot and engage resources- Proficient in SQL and database administration- Work without supervision on projects with extensive latitude for independent judgement
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Youngstown State University
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United States
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Higher Education
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700 & Above Employee
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Network Administrator Assistant
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May 2015 - May 2016
- Created entire backup datacenter with a team of 3-5 employees- Strip, replace, and cable 3 IDF (Intermediate distribution frame) closets- Created fiber paths for ESPN- Familiar with fiber management, splice trays, and grades of fiber- Maintain inventory system for fiber optics, cat5e, cat6, and optics- Interact with clients and contractors weekly for coordination- Deploy and maintain security cameras for CCTV- Initialize and install security cameras into server- Wired telephone and cable into keystones
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Software Assistant 1
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Feb 2014 - May 2015
- Push tasks and jobs in Altiris, a software deployment application- Maintain and repair Windows and Linux servers and racking equipment- Cable and patch servers to network- Set up, mount, and configure access points- Assisted in set up of network in test environments- Punch down and cable serial port for data center
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Chef
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Jun 2008 - Jan 2014
- Prepare kitchen- Order and stock ingredients - Assisted in special menu for customer satisfaction- Serve dishes- Allocate resources and time management - Prepare kitchen- Order and stock ingredients - Assisted in special menu for customer satisfaction- Serve dishes- Allocate resources and time management
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Education
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2011 - 2016
Youngstown State University
Bachelor of Science in Business Administration - AACSB Accredited, Management Information Systems -
2008 - 2011
Poland Seminary High School 2011
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