Head of Talent Acquisition, People at EML (Employers Mutual Limited)

• Jun 2021 - Present

Project Manager

• Apr 2021 - Apr 2021

Talent Acquisition Manager

• Sep 2019 - Feb 2021

Leading Suncorp's Trans-Tasman Talent Acquisition function, overseeing all facets of our end to end recruitment Leading Suncorp's Trans-Tasman Talent Acquisition function, overseeing all facets of our end to end recruitment

Talent Acquisition Manager

• Jun 2018 - Jul 2019

• Lead and manage the Talent Acquisition function (17 FTE) responsible for the effective and efficient delivery of recruitment services to the Australian Region• Deliver on the employment brand through Talent Attraction optimising employee experience and engagement • Lead, coach and drive team culture and engagement as measured through improvements to the Culture Dashboard and effective leadership of the Talent Acquisition team• Creating IAG’s Talent Engagement Plan, ensuring alignment to IAG strategic objectives• Critically observing and identifying, opportunities for optimisation, simplification, standardisation and automation of processes, practices and systems• Maintain IAG Talent Acquisitions corporate partnership approach ensuring delivery to SLA’s• Overseeing delivery of Talent Acquisition programs (RAP, Redeployment, Corporate Partnership, Graduate Program, Contingent), and core initiatives (Diversity & Inclusion (gender/ATSI/Disability))• Managing current budget, & future forecasting FY budget requirements • Creating Agile team walls to track and provide visibility to team/stakeholders showcasing initiatives and BAU activity• Creating and presenting ongoing & ad-hoc insights and reports to senior level stakeholders (up to C-Level)• Manage and oversee all key accounts and relationships (service/technology providers)

Shared Services Manager; Talent Acquisition & People Advisory Services (secondment)

• Jun 2017 - Jun 2018

• Setting out Talent Acquisition & People Advisory strategies, goals, and deliverables in line with overarching People & Culture/IAG commercial objectives• Leading 40 individuals (direct & indirect) across two core HR functions• Overseeing delivery of Talent Acquisition programs (RAP, Redeployment, Corporate Partnership, Graduate Program, Contingent), and initiatives (Diversity & Inclusion (gender/ATSI/Disability))• Cultivating an environment of trust, transparency, and collaboration• Managing current budget, & future forecasting FY budget requirements• Leading leaders, empowering individuals and unlocking empathy, ensuring people experience is paramount• Creating Agile team walls to track & provide visibility to team/stakeholders showcasing initiatives/BAU activity• Creating and presenting ongoing & ad-hoc insights and reports to senior level stakeholders (up to C-Level)• Manage and oversee all key accounts and relationships (service/technology providers)

Talent Acquisition Leader

• Oct 2013 - Jun 2017

• Leading a national team of Talent Acquisition specialists (12 direct reports) who recruit across front line/volume and back office corporate services functions recruitment• Ongoing optimisation of the Talent Acquisition team (processes, efficiencies, technology, capability)• Run ongoing structured team meetings/one on ones, goal setting, coaching & development, performance discussions• Creating reports to provide data driven insights (market, sources, diversity, placements, trends etc.)• Implement and oversee current Recruitment Requests / Approvals for all of IAG • Partner across various functions/divisions (Workforce Planning, L&D, HR Business Partners, and general business)• Managing, allocating new requirements, and supporting/overseeing ongoing workloads within the team• SME and Vendor Manager of Recruitment ATS• Negotiate/renegotiate technology solutions within function• Provide advice, support, guidance, training, & recommendations to enable best practice recruitment solutions• Develop and provide ad-hoc/ongoing reporting and commentary to EGM’s/CEO’s on various recruitment metrics• Set and manage team SLA’s, KPI’s and actively seek stakeholder feedback• Ongoing research on market trends, technology and products

Business Effectiveness Specialist / Business Analyst (Secondment)

• Feb 2016 - Jun 2016

• Identify opportunities to enhance/optimise systems and processes to deliver optimal business and customer outcomes across People & Culture• Optimise business processes and ways of working between Talent Acquisition and People Connect• Recruitment ATS workflow, system, process optimisation and automation • Process mapping across People & Culture, supporting various functions with initiatives/projects• Project managing – effectively overseeing initiatives from inception through to ‘go live’ Achievements • Improve Risk Management through successful optimisation of Probity and Right to Work governance through automating recruitment system and people processes Training Completed• LEAN Training | PDA (Proposition Development) Training | Inception Training

Senior Internal Talent Acquisition Specialist

• Jan 2010 - Oct 2013

Accountabilities• Manage all IT (Group Technology) recruitment across IAG• Support recruitment across various backend & front office functions, including project/volume/campaign recruitment• Share recruitment knowledge with hiring managers and business partners• Provide trusted recruiting advice and recommendations to hiring managers, colleagues, and the greater team• Manage all recruitment agencies (panel and non- panel related)Additional Accountabilities • 2IC; Take on extra managerial responsibilities on an ad-hoc basis/when required; managing, delegating, supporting, and motivating the team, as well as managing own workloads• Creation and maintenance of automated recruitment process flows• Improvement of recruitment efficiency and effectiveness through the creation and maintenance of;o HTML automatic emails and templates ensuring a more tailored and user-friendly candidate/customer experience, enhancing contact points which has cut down on candidate enquirieso SMS templates enabling efficient messaging of multiple candidates.• Organise and run team meetings, and individual coaching sessions• Vendor management; HRX contact/escalation point, recruitment agencies, SMS account Achievements• Recruitment system SME – Lead on the Process Improvement Project of RecruitASP – Springboard ATS• Project Lead on the IAG Talent/Employee Referral Program – successfully implemented• Project Lead on the SHL psychometric assessment / Springboard ATS integration – successfully implemented• Managing a varying workload of 30-90 open vacancies at any given time • Directly sourcing day rate contractors for Group Tech, saving the division in excess of $200,000 in a year • Nominated for a DI Excellence Award – Emerging Leader of the Year 2013

Strategic Sourcing Consultant

• Apr 2008 - Nov 2008

Accountabilities • Utilising various networks to proactively source passive and active candidates • Work in conjunction with the Australia & New Zealand People & Culture team to strategically focus on IT&T vacancies/projects within a 1-6-month period across the APAC region • Market mapping for highly specialised roles • Provide advice and support on Recruitment/HR systems • Compile & review attrition and retention statistics • Develop ad-hoc strategic sourcing plans • Create, configure, customise, and maintain a relational database (HR/recruitment system) which was used by the Strategic Sourcing team in conjunction with recruitment & human resources • Proactively build talent pipelines by sourcing local / international candidates for EDS on a national basis Achievements  Successfully implemented a new recruitment tool which Streamlined the recruitment process and enabled extensive search functionality • Developed and rolled out a training regime to the recruitment team on system functionality • Developed procedures in relation to recruitment processes, and training material • Business Process Improvement; Recruitment system & strategies

Director

• Jan 2007 - Apr 2008

Accountabilities • Recruiting across all sectors of the IT&T market (360° Recruitment, Permanent & Contract). • Host team meetings & set out team pipelines, forecast, budgets, KPI’s, and targets • Brand building, marketing & advertising initiatives; develop Grasp IT as a specialist IT Recruitment Agency. • Implement candidate sourcing strategies; networking, agency affiliations, & referrals. • Account Management of clients, maintaining PSA’s • Conduct behavioural & technical interviews with candidates prior to introducing them to clients. • Proactively market candidates to clients, and clients to candidates. • Business Development; Cold/Warm/Marketing calls and meeting with clients. • Building & maintaining a long term mutually beneficial relationship • Consulting across all levels of the organisational hierarchy, as well as with all candidates. • General Recruitment related tasks; Candidate & client negotiation, ad writing, candidate sourcing / short-listing / hot-listing, lead & referral gathering, database, internet & network candidate searches. • Documentation; designing and refining the company’s documentation system, which was then implemented within Grasp IT’s Intranet to make daily recruitment tasks more efficient. Achievements • Tendered for and successfully won Grasp IT a PSA (Preferred Supplier Agreement) for two multinational professional services organisations; (Grasp IT was one of four IT specialist agencies selected) • Built and maintained numerous relationships with high calibre global organisations across various industries

IT Recruitment Specialist

• Jan 2006 - Jan 2007

• Recruiting across the Infrastructure sector of the IT&T Market (360°, Permanent & Contract) • Leading and further developing clients and candidates within the Infrastructure space of IT Recruitment within Genesis IT (Support, System/Network Administrators/Engineers, Management, general IT recruitment roles) • General recruitment related tasks as above (Grasp IT) • Recruiting across the Infrastructure sector of the IT&T Market (360°, Permanent & Contract) • Leading and further developing clients and candidates within the Infrastructure space of IT Recruitment within Genesis IT (Support, System/Network Administrators/Engineers, Management, general IT recruitment roles) • General recruitment related tasks as above (Grasp IT)

IT Recruitment Specialist

• 2003 - Jan 2006

Worked with two specialised I.T Recruitment agencies during this time. Responsibilities etc. same as above. Worked with two specialised I.T Recruitment agencies during this time. Responsibilities etc. same as above.