Experience

Heartland Retirement Group

• United States
• Insurance
• 100 - 200 Employee

• Insurance Agent

  • Mar 2023 - Present

  As an Insurance Agent specializing in Medicare. A primary responsibility is to provide comprehensive updates on Medicare policies and regulations to clients. Ensuring they have access to all necessary information and resources to make informed decisions about their healthcare coverage. Additionally reviewing various Medicare plans and assessed clients financial situations to identify the most suitable options for them and to assist clients in maximizing their savings while obtaining the best possible coverage. • Developed and nurtured long-term relationships with clients, resulting in a high rate of client retention. • Recognized for exceptional customer service and received positive feedback from clients. • Successfully handled complex insurance claims, ensuring prompt resolution and client satisfaction. • Participated in training programs and workshops to enhance product knowledge and sales skills. • Played an active role in team initiatives, such as organizing sales campaigns or contributing to process improvements. Show less



Cintas

• United States
• Facilities Services
• 700 & Above Employee

• Sales Service Representative

  • Aug 2022 - Jun 2023

  Results-driven Sales Service Representative with a proven track record of delivering exceptional customer service and achieving sales targets within the dynamic environment of Cintas Corporation. Adept at building strong client relationships, demonstrating product knowledge, and collaborating with cross-functional teams to drive business growth. • Engage in consultative selling to businesses within assigned territory, effectively presenting Cintas' range of products and services. • Conduct in-depth client needs assessments, offering tailored solutions to address specific requirements and maximize value. • Build and nurture long-lasting client relationships, earning a reputation as a trusted advisor and reliable point of contact. • Collaborate with internal teams, including Sales, Operations, and Customer Support, to ensure seamless order processing, delivery, and after-sales support. • Actively participate in ongoing training programs to enhance product knowledge, sales techniques, and customer service skills. Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Seasonal Sales Associate/department supervisor

  • Apr 2020 - May 2021

  I was responsible for managing the garden department center and all activities associated with it. I handled all weekly, monthly meetings to ensure all goals and metrics were achieved. In addition, I handled all time off requests for the department and disciplinary action. • Trusted by upper management to lead and mentor 7 employees in the department. • Recognized for my ability to work well and lead others. Went above and beyond in helping both my team, other departments and customers. • Kept department organized and cleaned. Participated and lead monthly company meetings and safety meetings. • Create visually appealing displays and layouts to enhance the store's aesthetic and drive customer engagement. • Educate customers on plant care, gardening techniques, and product features, offering expert advice to enhance their shopping experience. • Address customer inquiries, concerns, and complaints promptly, striving to achieve customer satisfaction and loyalty. • Implement safety protocols and ensure a clean, organized, and hazard-free shopping environment for both customers and staff. • Conduct regular team meetings to communicate goals, share updates, and foster a collaborative work culture. • Collaborate with cross-functional teams, including sales, marketing, and operations, to execute seasonal promotions and achieve sales targets. • Utilize store analytics and reports to identify areas for improvement and implement strategies to enhance department performance. Accomplishments: - Trusted by upper management to lead and mentor 7 employees in the department. - Recognized for my ability to work well and lead others. - Went above and beyond in helping both my team, other departments and customers. - Kept department organized and cleaned. - Participated and lead monthly company meetings and safety meetings. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• 11 bravo

  • May 2017 - Mar 2020

  As an Infantryman in the United States Army and serving with dedication and commitment in a demanding and high-pressure environment. Demonstrated exceptional leadership, adaptability, and problem-solving skills while performing a wide range of responsibilities aimed at ensuring mission success and the safety of personnel. Tasks involved. • Executed infantry tactics, techniques, and procedures during combat and training operations. • Operated and maintained various small arms, heavy weapons, and equipment with precision and safety. • Participated in live-fire exercises, drills, and simulations to enhance combat readiness and marksmanship. • Worked closely with a diverse team of fellow soldiers, fostering a cohesive and efficient unit. • Contributed to mission planning and debriefing sessions, offering insights and suggestions to improve strategies. • Assisted in training new recruits, ensuring the seamless integration of new team members into the unit. • Endured rigorous physical training and challenging field conditions to maintain peak fitness and mental toughness. • Adapted to dynamic and unpredictable situations, making split-second decisions under pressure. • Demonstrated discipline and determination while overcoming obstacles during extended field operations. • Demonstrated leadership skills by supervising and mentoring junior soldiers in the unit. • Effectively communicated orders, instructions, and tactical information to team members. • Participated in briefing higher-ranking officers on mission plans, status updates, and challenges. • Prioritized the safety of team members and civilians by adhering to strict safety protocols and guidelines. • Assessed potential risks and identified measures to mitigate them, ensuring the success of missions with minimal incidents. • Implemented proper handling and storage of ammunition, explosives, and hazardous materials. Show less