Spanish Teacher

• Aug 2021 - Present

Seventh and eighth grade Spanish teacher Seventh and eighth grade Spanish teacher

Interpreter

• 2010 - Present

Multilingual Tech Support

• Jul 2010 - Jun 2021

I started at Foot Locker in July 2010 as a level-one store-support analyst for our POS systems worldwide. I diagnosed and implemented solutions for the following areas: Hardware: IBM cash registers, back office PCs, servers, Lexmark and Samsung printers, and others. Software: Foot Locker cash register POS software in both USA and European platforms. Also, Peoplesoft HRDA (Shredi) and financial software. ITSM (Front Range) contact management software. Networking: Diagnosing ISP-based or LAN-related issues. I worked with Cisco routers, Motorola POE hubs and Cisco Catalyst switches. I acted upon my diagnoses, escalating to the ISP, replacing equipment or dispatching cabling technicians as necessary with a near perfect track record of success. I became proficient at walking store personnel through troubleshooting procedures in layman’s terms. I soon distinguished myself at Help Desk as an analyst who resolved the vast majority of issues on the first call. I provided first level support to our European stores in six languages: English, Spanish, French, Italian, Portuguese and German. After six months, I was promoted to shift leader for the early morning shift, attending to mostly our European stores. As a Help Desk Shift leader, I am responsible to ensure a high level of support for our stores, assisting and training technicians ensuring that proper protocols are being followed. I monitor incoming calls for issues that could be affecting multiple stores, gather data and escalate to the proper departments. I am currently a key player on the European platform and am the main go-to person for troubleshooting and procedural issues. I am the de-facto supervisor during the early morning shift encouraging peak performance and ensuring that all calls are properly documented to provide continuity for the next technician. I provide support to our stores and other Help Desk technicians for Oracle based products such as Peoplesoft HRDA, and Peoplesoft Finance. Show less

Sales, Office layout and design

• Sep 2005 - Dec 2007

Processed off-the-floor sales and special orders Worked with customers including job-site measurements and drafted office plans using Giza (Autocad) Prepared complex quotations Responsible for all major vendor P.O.'s, including stock orders Responsible for most aspects of computer software, including inventory database maintenance Responsible for ad development and design (Photoshop) Processed off-the-floor sales and special orders Worked with customers including job-site measurements and drafted office plans using Giza (Autocad) Prepared complex quotations Responsible for all major vendor P.O.'s, including stock orders Responsible for most aspects of computer software, including inventory database maintenance Responsible for ad development and design (Photoshop)

Headmaster

• Sep 2004 - Aug 2005

Responsible for all aspects of school administration Hiring and firing of school personnel Acquired all materials needed for student body of nearly 300 and 10 teachers Liaison between the community and the school Handled school monies (school fees, salaries, expenditures) Handled the more serious student discipline issues Responsible for all aspects of school administration Hiring and firing of school personnel Acquired all materials needed for student body of nearly 300 and 10 teachers Liaison between the community and the school Handled school monies (school fees, salaries, expenditures) Handled the more serious student discipline issues

Sales/Office layout and design

• May 2002 - Sep 2004

Processed off-the-floor sales and special orders Worked with customers including job-site measurements and drafted office plans using Giza (Autocad) Prepared complex quotations Responsible for all major vendor P.O.'s, including stock orders Responsible for most aspects of computer software, including inventory database maintenance Responsible for ad development and design (Photoshop) Processed off-the-floor sales and special orders Worked with customers including job-site measurements and drafted office plans using Giza (Autocad) Prepared complex quotations Responsible for all major vendor P.O.'s, including stock orders Responsible for most aspects of computer software, including inventory database maintenance Responsible for ad development and design (Photoshop)

Head Coordinator

• Mar 1987 - May 2001

Responsible for coordinating the translation, editing, publishing and international distribution of quarterly Sunday School materials and school curriculum materials. Used Quark Express Passport to format international publications. Collaborated with and organized a volunteer staff of dozens of individuals to achieve the above-mentioned projects. Responsible for coordinating the translation, editing, publishing and international distribution of quarterly Sunday School materials and school curriculum materials. Used Quark Express Passport to format international publications. Collaborated with and organized a volunteer staff of dozens of individuals to achieve the above-mentioned projects.

Principal and School Board Member

• Mar 1987 - May 2001

Gave direction and oversight to five schools employing several dozen teachers and several hundred students. Collaborated with members of the school board on the hiring and firing of personnel. Performed teacher assessments. Handled the more serious student discipline issues Gave direction and oversight to five schools employing several dozen teachers and several hundred students. Collaborated with members of the school board on the hiring and firing of personnel. Performed teacher assessments. Handled the more serious student discipline issues