Development Officer

• Aug 2020 - Present

Identify, cultivate, and solicit prospects for gifts through a variety of methods, including research, telephone contact, in-person contact, and discovery events.Conduct research in identifying and categorizing prospects, giving levels, and capacity while also utilizing advancement software resources for research, tracking, and reporting.Build and manage a portfolio of prospects and donors.Prepare proposals and written solicitation materials.Cultivate and steward prospects and donors by hosting prospects and donors on and off campus locally and nationally.Prepare reports and effectively communicate prospect/donor activity with YSU Foundation President.Maintain privacy and confidentiality of donor information.

Board Member

• 2021 - Present

Sales Supervisor

• Oct 2019 - Feb 2020

Provide an exceptional customer shopping experience by ensuring both the in store and online customer are always the #1 priority.Lead colleagues to service the customer in a helpful and friendly manner helping them to find what they are looking for. This includes POS transactions and credit enrollment as necessary.Collaborate with managers, leads, and colleagues throughout the store to deliver a clean, neat and easy-to-shop store environment.Role model ability to build lasting customer relationships — provide colleagues with fast-feedback and redirection to foster the same behaviors, and recognize colleagues for practicing them.Help build a proactive and solution-oriented customer centric culture in shop to ensure consistent customer experiences.Regularly schedule quality feedback time with each associate to discuss customer interactions through observation supporting MAGIC.Act as Leader in Charge as necessary to lead total store operations.Respond and address customer concerns quickly.

Sales and Inventory Manager

• May 2019 - Oct 2019

Deliver and grow sales and other business metrics year-over-year through optimizing merchandise presentation, zone maintenance and customizing merchandise selection.Support the training of booksellers through observing and coaching when acting as the MOD.Observe, mentor and motivate booksellers ensuring they consistently engage our customers and enthusiastically model our selling behaviors, culture and other company initiatives.Assist with and effectively resolve employee and customer issues in partnership with the store manager.Ensure efficient execution of receiving and processing and shelving of daily receipts, returns, and customer orders.Responsible for replenishment and ordering of products to capitalize on current and future sales trends.Provide consistent communication and model expected behaviors to ensure compliance with all policies, procedures and our core values.Support a successful business development program through accurate and timely processing, staging and shipping of orders.Assist with maintaining facility conditions and take immediate action to correct and ensure the best customer experience in partnership with the store manager.Control shrink and expense by accurately completing and submitting all tracking and receiving paperwork, and ensuring that processes are followed.

Business Manager

• Jul 2017 - Apr 2019

Served as business manager in the men's department.Oversaw an increase in total business by 49.2% in 2017 and another 19% in 2018. In two years, oversaw a total increase in business of 43.7%. Also improved gross margin profits during that same time period by 81.7%.In doing so, I led and drove sales by training my team and being a top performer in sales. Achieved the status of “pacesetter” in 2018 by selling more than $300,000.Responsible for building a positive working environment and promoting teamwork.Maintained and impacted the visual merchandising on our floor.Used a client book to grow the business to achieve sales increases.Planned and executed corporate and store events.Analyzed the business and communicated with the buyers to improve assortment of merchandise.

Administrative Assistant

• May 2016 - Jun 2017

Responsible for submitting payroll on a weekly basis Editing associates' timecards if they forget to punch in/out Putting in vacation time and sick payNew hire training and paperworkAuditing and filing employee filesAssociates' benefits

Graduate Assistant

• Aug 2015 - May 2017

Provided a wide range of teaching and assessment activities on BlackBoard to facilitate learning at the undergraduate level.Involved in planning trips to Washington, D.C. and New York City for student learning experiences. Responsible for the development of new material for department courses.Graded students papers while providing thoughtful feedback.Assisted in research for professors which has included serving as Editorial Assistant for Ohio History, a bi-yearly scholarly publication, and The Western Anti-Slavery Papers, a digital documentary editing project.

Sales Associate

• May 2015 - May 2016

Assistant Manager

• Oct 2014 - May 2015

Create weekly schedules, submit timecards, listen to conference calls, review applications of potential employees, open/close register and count it, take deposits to the bank, provide excellent customer service, receive shipment, maintain a clean working area. Create weekly schedules, submit timecards, listen to conference calls, review applications of potential employees, open/close register and count it, take deposits to the bank, provide excellent customer service, receive shipment, maintain a clean working area.

Sales Associate

• Nov 2009 - Jan 2015

Possessed thorough knowledge regarding the merchandise offered for sale. Kept up to date on any special promotions.Helped to move merchandise around inside the store based in the dictates of the store manager.Maintained the store's visual appeal by organizing the sales floor and displays.Developed a welcome atmosphere and superior customer service by greeting each customer as they came in and helping them as needed.Succeed in assisting with recruitment of associates. Handled money and illustrated trustworthy qualifies with experience working at the register. Audited the store's inventory of clothes on the sales floor.