Experience

Stafford County Government

• United States
• Government Administration
• 1 - 100 Employee

• IT Support Technician I

  • Sep 2023 - Present

  Stafford, Virginia, United States



Weis Markets

• United States
• Retail
• 700 & Above Employee

• CGO Coordinator

  • Jul 2020 - Sep 2023

  Stafford, Virginia, United States * Responsible for independently managing the store’s product inventory. This requires balancing the demand for products while not saturating the inventory to the point where products may expire before they are sold. * Organizing inventory both in the customer accessible areas of the store and back stock. This includes training new staff and ensuring all staff understand the requirements involved in the stocking the shelves and organizing the back tock. * Review all store order requests to… Show more * Responsible for independently managing the store’s product inventory. This requires balancing the demand for products while not saturating the inventory to the point where products may expire before they are sold. * Organizing inventory both in the customer accessible areas of the store and back stock. This includes training new staff and ensuring all staff understand the requirements involved in the stocking the shelves and organizing the back tock. * Review all store order requests to ensure accuracy and adjust them as needed. * Provide excellent customer service in a variety of aspects to include assistance with locating items, suggesting alternate solutions if desired items were not available and educating the customers on the products they were purchasing upon request. Ensure all new staff understand the importance of good customer service and assist the new staff when they are not able to answer the customer’s questions. Show less



Reyes Beverage Group

• United States
• Food & Beverages
• 700 & Above Employee

• Merchandiser

  • Dec 2019 - Jul 2020

  Chantilly, Virginia, United States * Responsible for merchandising different retail locations to meet store manager standards. This includes making product look presentable, all product rotated with the correct dates, and all shelves are filled. * Ensured the stores had the necessary displays for products and would build the displays as needed. * Assisted other team members throughout the day to help work merchandise orders for other stores.



Weis Markets

• United States
• Retail
• 700 & Above Employee

• Assistant Front End Manager

  • Mar 2019 - Dec 2019

  * Assisted in running and managing the customer service department of the store. This includes getting cashiers trained to properly handle customer transactions, created schedules for the customer service department when needed, and handle any cash discrepancies with cash registers or other customer service desk services. * Provided leadership and guidance to team members to ensure they met the customer service standards of the store. * Took on the responsibilities of the front-end… Show more * Assisted in running and managing the customer service department of the store. This includes getting cashiers trained to properly handle customer transactions, created schedules for the customer service department when needed, and handle any cash discrepancies with cash registers or other customer service desk services. * Provided leadership and guidance to team members to ensure they met the customer service standards of the store. * Took on the responsibilities of the front-end manager when they were not present.

• Monitor

  • Aug 2017 - Mar 2019

  Stafford, Virginia, United States * Responsible for working the customer service desk. This required providing excellent customer service to customers and help them resolve any issues they may have run into during their shopping experience. Worked with customers to de-escalate serious issues by using customer service skills to help compromise and resolve the issue. * Provided customers with lottery services, Western Union services, and helped customers with item returns. * Assisted customers with registering for the… Show more * Responsible for working the customer service desk. This required providing excellent customer service to customers and help them resolve any issues they may have run into during their shopping experience. Worked with customers to de-escalate serious issues by using customer service skills to help compromise and resolve the issue. * Provided customers with lottery services, Western Union services, and helped customers with item returns. * Assisted customers with registering for the loyalty card program of the store. Gave customers information on the benefits of being a member. * Reconciled cash register tills and ensured there were no discrepancies. Ensured all discrepancies were properly reported and worked with customer service team to resolve them.

• Cashier

  • Sep 2016 - Aug 2017

  Stafford, Virginia, United States * Provided excellent customer service during checkout process, while ensuring the checkout process was quick, accurate, and efficient. * Handled card, cash, and check transactions. * Assisted customers with finding items throughout the store when they are unable to locate them. Recommended other items throughout the store if the item they wanted was unavailable. * Strived to encourage customers to register for the loyalty card program by discussing the benefits of being a member. *… Show more * Provided excellent customer service during checkout process, while ensuring the checkout process was quick, accurate, and efficient. * Handled card, cash, and check transactions. * Assisted customers with finding items throughout the store when they are unable to locate them. Recommended other items throughout the store if the item they wanted was unavailable. * Strived to encourage customers to register for the loyalty card program by discussing the benefits of being a member. * Kept area clean and organized to always be ready and presentable for the next customer.