Experience

BETCONSULT AFRICA

• Kenya
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Risk and Fraud Assistant

  • Nov 2019 - Present

  Assisted in PRE-LICENSE, POST-LICENSE, and commercial advisory. Data collection and Analysis and providing insights into gaming/gambling population preparation reports for weekly and monthly meetings. Real-time monitoring of players' wagers. Pro-actively profiling customers based on wagering behaviors. Interpret data, and wagering behaviors to conclude decisions on business patterns for each unique client. Escalation of issues that may affect profitability to senior department members. Show less



Two Tie limited

• • Jan 2019 - Present

  ● Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.● Resolve customer complaints via phone, email, mail, and social media platforms.● Keeping records of customer interactions, process customer accounts, and file documents.● Identify and assess customers' needs to achieve satisfaction● Overall decision-making in matters concerning changes and system development.

• • Mar 2019 - Apr 2022

  • Interpreting data and analyzing results using statistical techniques and providing ongoing reports.● Locating and defining new process improvement opportunities.● Working with management to prioritize business and information needs.● Identifying, analyzing, and interpreting trends.



Baringo County Government

• • May 2016 - Aug 2016

• • May 2016 - Aug 2016

  Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities plan and execute analysis-often interrogating data and other information to perform root cause analysis and develop an impact assessment.carrying out research often as a team and also interpreting complicated numerical and financial information.presenting results that are easily understood in a diplomatic and persuasive manner,ensuring that arguments and outcomes are readily accepted.skills and experiences.strong Microsoft excel skills and statistical package that is R, SPSS.excellent analytical and quantitative skills, statistical package. Show less